Alcatel-Lucent H2P

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Introduction

Alcatel-Lucent H2P User Guide

This configuration guide is written as a general guide on how to configure the Alcatel-Lucent H2P phone model to work with PBXware 5.3.9.

Requirements

Identifying Phone Model

To start and successfully complete the registration of your Alcatel-Lucent phone, you need to know which phone model to set up.

On the back of each Alcatel-Lucent phone, there is model information that you should check. Although various phone models can have exactly the same requirements and installation procedures, phone models can also have significantly different requirements and installation procedures, so that is why it is important to know the model you own which results in you setting up the device successfully.

Phone Firmware

  • Make sure that your phone is loaded with appropriate firmware version, 2.10.00.0001060.
  • To find out the firmware version of the Alcatel phone model, open a new browser window and enter the phone's IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: username is admin and password is 123456.

DHCP Server

Fully configured and operational DHCP server.

PBXware Version

PBXware version 5.3.9

In order to find out the PBXware version:

  • Log in to PBXware
  • Navigate to Settings: About.

On the top of About page, you may see a code similar to this one PBXware Edition: Multi-Tenant Release: 5.3.9.0 (41a4f0e6) Running: 13.23.1-gc-2e09fa3d, Proxy v5.3.9 (231c5f3), API: 5.3, libmemcached version: 1.0.18, where Release denotes the current version of your PBXware.

Installation

This section describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.

The following topics are covered:

  • Power Adapter
  • Power over Ethernet (PoE)
  • Factory Settings

Power Adapter

Connect the Network and Power

  • Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
  • Connect the Ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.

NOTE: If you are using Power over Ethernet (PoE), you do not need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Power over Ethernet (PoE)

Connect the Network (only)

Using a regular Ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.

  • Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.

NOTE: If you are using Power over Ethernet (PoE), you do not need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Find the Phone's IP Address

Find out your Alcatel phone's IP Address.

  • Press the down navigation key on your phone.

The IP address will be shown on the display.

Reset to Factory Settings

This step is not required for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.

  • Open a new browser window and enter your phone's IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: username is admin and password is 123456.
  • Click the Configurations tab.
  • Click the Reset Phone section.
  • Click Reset in order to reset the phone to factory settings. The phone will reset to factory settings and reboot.
  • Wait some time for a device to reboot.

NOTE: Do not unplug or remove power to the phone while it is updating firmware and configuration.

Registering Phone

This section describes how to identify the Alcatel phone model, requirements that must be met, and how to register the phone using manual configuration or auto-provisioning.

The following topics are covered:

  • Manual Configuration
  • Auto Provisioning

Manual Configuration

This section describes how to set the UAD settings, create a PBXware Extension and register the phone.

The following topics are covered:

  • UAD Settings
  • Creating an Extension
  • Registering a Phone

UAD Settings

UAD settings

Log in to the PBXware's web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware's web administration login screen. Example: http://192.168.1.10.
  • Log in to PBXware with the e-mail address and password.

UAD settings

  • Navigate to Settings: UAD.
  • Make sure Alcatel H2P UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Alcatel phone.
  • Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
  • Click the Save button to save changes.

Creating an Extension

Creating Extension

Add an Extension

  • Navigate to Extensions. Click Add Extension.
  • The standard options window will be shown below.
  • Select the Alcatel phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
  • Click the Next step button.

Extension values

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the Extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Department
Department to which Extension belongs. Example: Sales.
  • Click the Save button.

Registering a Phone

This section describes how to register the Alcatel phone using Hostname or IP Address.

Hostname or IP Address

Log in to the phone's web administration interface

  • Open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22
  • Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: username is admin and password is 123456.
  • Click Line.
  • Enter or set the following details into the respective fields.
REQUIRED FIELDS:
  • Activate
Make sure the checkbox is checked.
  • Username
PBXware Extension number. Example 1003.
  • Authentication User
PBXware Extension number. Example 1003.
  • Display Name
Usually the same number as the Authentication User.
  • Authentication Password
The Secret of the Extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created Extension.
  • SIP Server
Enter the Hostname or IP Address of PBXware.
- Example of a Hostname: voip.bicomsystems.com
- Example of an IP Address: 192.168.1.10
  • Click the Confirm button at the bottom of the page.
  • If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify the registration.

Auto Provisioning

This section describes how to set UAD settings, create a PBXware Extension and register the phone using DHCP or Static IP address.

The following topics are covered:

  • UAD Settings
  • Creating an Extension
  • Registering a Phone

UAD Settings

UAD settings

Log in to the PBXware's web administration interface.

  • Open a new browser window and enter the IP address in order to access the PBXware's web administration login screen. Example: http://192.168.1.10.
  • Log in to PBXware with your e-mail address and password.

UAD settings

  • Navigate to Settings: UAD.
  • Make sure Alcatel H2P UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Alcatel phone.
  • Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
  • Click Save to save changes.

Creating an Extension

Creating Extension

Add Extension

  • Navigate to Extensions. Click Add Extension.
  • The standard options window will be shown below.
  • Select Alcatel phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
  • Click the Next step button.

Extension values

Enter values into the required field text boxes.
REQUIRED FIELDS:
  • Name
Enter a name for the Extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Auto Provisioning
Set to Yes.
  • MAC Address
Enter the Alcatel phone's MAC address. Example: 001565FF1536. The MAC address can be found at the back of the phone.
  • Click Save.

Registering a Phone

This section describes how to register the Alcatel phone using TFTP, or HTTP & HTTPS.

TFTP & HTTP & HTTPS

  • Enter username and password and press Confirm. NOTE: The factory default login details are as follows: username is admin and password is 123456.
  • Click Auto Provision in the navigation tab.
  • Enter Auto Provisioning username and password into the Authentication Name and Authentication Password fields.
Make sure the Download CommonConfig enabled check box is NOT checked.
  • Click Static Provisioning Server.
  • Choose which Protocol Type you intend to use: HTTP, HTTPS, or Trivial FTP. NOTE: Our recommendation is to use HTTP.
If you choose to use HTTP or HTTPS Protocol Type, enter Hostname or IP Address, then followed by /prov.
Example of a Hostname using HTTP: http://abc.bicomsystems.com/prov
Example of a Hostname using HTTPS: https://abc.bicomsystems.com/prov
Example of an IP Address using HTTP: http://92.168.1.10/prov
Example of an IP Address USING HTTPS: https://192.168.1.10/prov
If you choose to use TFTP Protocol Type, enter Hostname or IP Address.
Example of a Hostname: tftp://voip.bicomsystems.com
Example of an IP Address: tftp://192.168.1.10
  • Make sure that the Update Mode is set to Update After Reboot.
  • Click Apply.
  • Click Autoprovision Now.
  • A pop-up window will show up, click OK to confirm.
  • You will have to wait a couple of seconds for the configuration to be updated. NOTE: Do not power off your phone.
  • The auto-provisioning process will start during the phone's reboot process. The phone will pick up an appropriate configuration file from PBXware. If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify registration.

Additional Configuration Template

If you want to include some additional UAD configuration for Alcatel-Lucent H2P, just add fields to User Agent General Auto Provisioning Template in Settings -> UAD -> Alcatel H2P menu, or add them directly to the Extension in the UAD Auto Provisioning Template section.