Business 6 System Overview

From Bicom Systems Wiki

Administration Interface

PBXware Contact Center Dashboard

The System Dashboard is a visual display of the most important indicators of the PBXware:

  • Calls
  • SIP Registrations
  • Services
  • Licencing
  • Hardware Usage
  • PBXware Menu
The PBXware Contact Center menu is located on the left and displays all administration sections available, separated in three tabs:
  • Home
  • Contact Center
  • Settings
At the bottom of the left navigation menu is the Log Out button and Admin Settings, which allows modifying various system settings in PBXware.
  • Action Menu
administrator.png
The action menu on the top right allows to:
  • Change password
  • Set 2-step verification
  • Change language
  • Reload PBXware
  • Restart PBXware

Role Based Administration

Role Based Administration

System administration can be delegated to various users in order to perform role-based administration. An unlimited number of users and groups can be created by system administrator(s). Each user will then only have access to the sections of PBXware menus according to the group membership permissions.

This is commonly used to allow the management, operators, and supervisors access to the sections of PBXware of which they have adequate knowledge and experience.


Standard and Advanced Options

PBXware was designed with simplicity and extensive configuration options as primary goals. In order to achieve both goals, the administration has standard and advanced modes throughout all sections.

Standard Options

Standard Options

The standard mode is designed to allow an easy 'no brainer' method of administration as the level of configuration knowledge needed is based on common fields of information (Name, email address etc.). This is possible because PBXware uses a powerful template system that pre-configures all advanced options, leaving only common information values to be entered.

Advanced Options

Advanced Options

The advanced mode, on the other hand, requires a much better system knowledge in order to fine-tune the system settings for various applications and usages. This manual provides detailed information for advanced options. However, administrators should bear in mind that extensive training and hands-on experience are required in order to be able to administer advanced sections effectively. For simplicity, any options available in the standard options section are not repeated under the advanced options.


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