Cisco 7821

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Cisco 7821 User Guide

This User Guide is written as general guide on how to set up the Cisco 7821 to work with PBXware.

Cisco 7821 User Guide

Video Tutorial

Video tutorial explaining Auto Provisioning setup for Cisco Phone on PBXware 4.

Video tutorial explaining Auto Provisioning setup for Cisco Phone on PBXware 5.

Requirements

1. Identify Cisco 7821 device

  • To start and successfully complete registration of your Cisco device you need to know which device model you will setup.
  • From the back of each Cisco device there are exact model information that you should check. Although different device models can have exactly the same requirements and installation procedure, device models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your device.

2. device firmware

  • Make sure that your device is loaded with appropriate firmware version, 11.0.1.
  • For Cisco 7821 press settings button, then type 61 to check the version of the software.

3. DHCP server

  • Fully configured and operational DHCP server.

4. PBXware version

  • In order to find out the PBXware version, please login to PBXware and navigate to Settings: About. On the top of "About" page is a code similar to this one "PBXware Edition: Business, Release: 4.1.3 (041373f), Running: 1.4.24-gc-75ee203", where "Release" denotes the exact version of your PBXware.

Installation

This chapter describes how to install and connect the device to the electrical power and data network as well as how to apply factory settings.

The following topics are covered:

- Power adapter

- Factory Settings

Power Adapter

1. Connect the Network and Power

  • Connect the DC plug on the power adapter to the DC port on the device and connect the other end of the power adapter into an electrical power outlet.
  • Connect the ethernet cable between the Internet port on the device and the network port on a router or switch to access LAN.

IP Address

1. Find out your Cisco 7821 IP Address

  • For Cisco 7821, press settings button then type 62 to check ip address of the phone.

Factory Settings

1. Reset to factory settings

This step is not required for out-of-the-box devices, however, if the device has been already used then it is a must.

  • For Cisco 7821, press settings button then type 55. Confirm with OK on prompt to factory reset the phone.
  • Wait sometime prior for device to reboot.
NOTE: Do not unplug or remove power to the device while it is updating firmware and configurations.

Registering Device

This chapter describes how to identify Cisco 7821 phone model, requirements that must be met and how to register the device using manual configuration or auto provisioning.

The following topics are covered:

- Manual Configuration

- Auto Provisioning

Manual Configuration

This chapter describes how to set UAD settings, create PBXware extension and register the device.

The following topics are covered:

- UAD Settings

- Creating Extension

- Registering Device

UAD Settings

1. Login to PBXware web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10
  • Login to PBXware with your e-mail address and password.

2. UAD settings

  • Navigate to Settings:UAD.
  • Make sure Cisco 7821 UAD is enabled. To check the UAD status click on the edit icon corresponding to your Cisco phone.
  • Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
UAD settings
  • Click on the Save button to save changes.

Creating Extension

1. Add Extension

  • Navigate to Extensions. Click on Add Extension.
  • The standard options window will be shown below.
  • Select Cisco 7821 phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
  • Click on the Next step button.

2. Extension values

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
Creating Extension
  • Click on the Save button.
  • Optionally, click on the Save & E-mail button. Account details will be sent to the e-mail address associated with this extension.
OPTIONAL FIELDS
  • Extension
An auto-generated extension number based on the next available sequential number. An extension value can be changed. Example: 1003.
  • Secret
A secret value associated with the UAD is auto-generated in order to allow the UAD to successfully register with the system. The secret value can be changed, however it is STRONGLY recommended not to change the system generated value to a simple value like "1234" or "1003" etc.
  • PIN
An auto-generated PIN will allow access to voicemail and online self-care.

Registering Phone

This chapter describes how to register Cisco 7821 device using Hostname or IP Address.

Hostname or IP Address

1. Login to device web administration interface

  • Open a new browser window and enter your phone IP address in order to access the device web administration interface login screen. Example: http://192.168.1.22.
  • Click on Admin Login in the top right corner of the administration interface.
  • Click on Advanced in the top right corner of the administration interface.
  • Click on Voice on the main menu.
  • Click on Ext 1 on the sub menu.
  • Enter or set the following details into the respective fields.

REQUIRED FIELDS:

  • Proxy (Proxy and Registration section)
Enter the Hostname or IP Address of the PBXware.
- Example for Hostname: voip.bicomsystems.com
- Example for IP Address: 192.168.1.10
  • User ID (Subscriber Information section)
PBXware extension number. Example: 1003.
  • Password
The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.
  • Navigate down to "Dial Plan" section. Clear the Dial Plan field, then copy and paste the following value.
(*x.|**x.|*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxx|xxxxxxxxxxxx.)
  • Click on the Submit button.
  • You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your device to PBXware.

Auto Provisioning

This chapter describes how to set UAD settings, create PBXware extension and register the device using DHCP or Static IP address.

The following topics are covered:

- UAD Settings

- Creating Extension

- Registering Device

UAD Settings

1. Login to PBXware web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Login to PBXware with your e-mail address and password.

2. UAD settings

  • Navigate to Settings:UAD.
  • Make sure Cisco 7821 UAD is enabled. To check the UAD status click on the edit icon corresponding to your Cisco phone.
  • Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
UAD settings
  • Click on the Save button to save changes.

Creating Extension

1. Add Extension

  • Navigate to Extensions. Click on Add Extension.
  • The standard options window will be shown below.
  • Select Cisco 7821 device model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
  • Click on the Next step button.

2. Extension values

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Auto Provisioning
Set to Yes.
  • MAC Address
Enter Cisco 7821 device MAC address. Example: 0002FDFF1536. MAC address can be found at the back of the phone.
Creating Extension
  • Click on the Save button.

Registering Phone

This chapter describes how to register Cisco 7821 device using DHCP, TFTP or HTTP.

The following topics are covered:

- DHCP

- TFTP or HTTP

DHCP

1. Configure DHCP

  • Make sure your DHCP router is configured to use option 66 to automatically instruct devices with the URL for auto provisioning. For more information refer to your router documentation or contact your network administrator.

2. Device first boot or user initiated reboot

Auto provisioning process will start during device first boot or after reboot process has been initiated by user. DHCP server will instruct the device where from to pickup appropriate configuration file. If everything is done as above described, you should have successfully registered your device to PBXware.

TFTP or HTTP

1. Login to device web administration interface

  • Open a new browser window and enter your device IP address in order to access the device web administration interface login screen. Example: http://192.168.1.22
  • Click on Admin Login in the top right corner of the administration interface.
  • Click on Advanced in the top right corner of the administration interface.
  • Click on Voice at the top navigation menu.
  • Click on Provisioning sub menu.
  • You can use TFTP or HTTP protocols in order to Auto Provision your Cisco SPA device.
  • Choose which protocol you want to use:

- TFTP

- HTTP

TFTP
  • In the Profile Rule field enter tftp:// followed by Hostname or IP Address, followed then by /$MA.cfg.

- Example for Hostname: tftp://voip.bicomsystems.com/$MA.cfg

- Example for IP Address: tftp://10.1.70.150/$MA.cfg

TFTP

  • Click on Submit and wait 35 seconds. The phone may reboot.
  • Auto provisioning process will start during device reboot process, device will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your device to PBXware.
HTTP

This chapter describes how to use HTTP protocol in order to register Cisco SPA device. NOTE: Your PBXware needs to be configured correctly for HTTP to work. Please make sure that HTTP username and HTTP passwords are set in Auto provisioning section in Settings -> Servers/Tenants -> Server/Tenant name [edit]. Contact your PBXware administrator. Bicom Systems can provide service to set up this for you.

  • In the Profile Rule field enter:

- Example for Hostname using HTTP: [--uid http-username --pwd http-password]http://voip.bicomsystems.com/prov/$MA.cfg

- Example for IP Address using HTTP: [--uid http-username --pwd http-password]http://10.1.70.150/prov/$MA.cfg

HTTP

  • Make sure you replace Hostname or IP Address from this example with your PBXware Hostname or IP address.
  • Make sure to replace http-username and http-password with Your server http username and password.
  • Click on Submit and wait 35 seconds. The phone may reboot.
  • Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware.