Grandstream GXV3380

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Introduction

Grandstream GXV3380 User Guide

This Configuration Guide is written as a general guide on how to configure the Grandstream phone model GXV3380 to work with PBXware 5.3.6.

Requirements

Identifying Phone Model

To start and successfully complete registration of your Grandstream phone, you need to know which phone model to set up.

On the back of each Grandstream phone, there is model information that you should check. Although various phone models can have exactly the same requirements and installation procedures, they can also have significantly different requirements and installation procedures, so that is why it is important to know the model you own which results in you setting up the device successfully.

Phone Firmware

  • Make sure that your phone is loaded with an appropriate firmware version, 1.0.1.19.
  • To find out the firmware version of your Grandstream phone model, open a new browser window and enter your phone's IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: username isadmin and password is admin. You will be prompted to change the default password.

DHCP Server

Fully configured and operational DHCP server.

PBXware Version

PBXware version 5.3.6

In order to find out the PBXware version:

  • Log in to PBXware
  • Navigate to Settings: About.

On the top of About page, you may see a code similar to this one PBXware Edition: Business, Release: 5.3.6 (387597b7), Running: 1.8.32.1-gc-b47edc45, PBXware Proxy v5.3.6 (62b7bcd), API: 5.3, libmemcached version: 1.0.14, where Release denotes the current version of your PBXware.

Installation

This section describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.

The following topics are covered:

  • Power Adapter
  • Power over Ethernet (PoE)
  • Factory Settings

Power Adapter

Connect the Network and Power

  • Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
  • Connect the Ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Power over Ethernet (PoE)

Connect the Network (only)

Using a regular Ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.

  • Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Find Phone's IP Address

Find out your Grandstream phone's IP Address.

  • Go to Settings.
  • Scroll down to Status.
  • Go to Network status and the IP address should be shown under the IPv4 address field.

Reset to Factory Settings

This step is not required for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.

  • Open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: username is admin and password is admin.
  • Click Maintenance in the left hand navigation menu.
  • Click Upgrade in the left hand navigation menu.
  • Click Advanced Settings at the top navigation menu.
  • Click the Reset button and confirm with OK on prompt. A phone will reset to the factory settings and reboot.
  • Wait some time for a device to reboot.

NOTE: Do not unplug or remove power from the phone while it is updating firmware and configuration.

Registering Phone

This section describes how to identify the Grandstream phone model, requirements that must be met, and how to register the phone using Manual configuration or Auto provisioning.

The following topics are covered:

  • Manual Configuration
  • Auto Provisioning

Manual Configuration

This section describes how to set UAD settings, create the PBXware Extension, and register the phone.

The following topics are covered:

  • UAD Settings
  • Creating Extension
  • Registering Phone

UAD Settings

UAD settings

Log in to the PBXware web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Log in to PBXware with your e-mail address and password.

UAD Settings

  • Navigate to Settings: UAD.
  • Make sure that the Grandstream UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Grandstream phone.
  • Make sure that Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
  • Click the Save button to save changes.

Creating Extension

Creating Extension

Add Extension

  • Navigate to Extensions. Click the Add Extension button.
  • The standard options window will be shown below.
  • Select the Grandstream phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
  • Click the Next step button.

Extension Values

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the Extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Department
Define the Department to which the Extension belongs to. Example: Sales.
  • Click the Save button.

Registering Phone

This section describes how to register the Grandstream phone using the Hostname or IP Address.

Hostname or IP Address

Log in to the phone's web administration interface

  • Open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22
  • Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: username is admin and password is admin.
  • Click Accounts in the top menu.
  • Enter or set the following details into the respective fields.
REQUIRED FIELDS:
  • Account Active
Make sure that the Yes radio box is selected.
  • Account Name
The PBXware Extension number. Example: 1003
  • Sip Server
Enter the Hostname or IP Address of PBXware.
- Example of a Hostname: voip.bicomsystems.com
- Example of an IP Address: 192.168.1.10
  • SIP User ID
PBXware Extension number. Example: 1003
  • Authenticate Password
The Secret of the Extension as received in the e-mail associated with this Extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.
  • Click the Save button.
  • If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify registration.

Auto Provisioning

This section describes how to set UAD settings, create the PBXware extension, and register the phone using DHCP or Static IP address.

The following topics are covered:

  • UAD Settings
  • Creating Extension
  • Registering Phone

UAD Settings

UAD settings

Log in to the PBXware web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Log in to PBXware with your e-mail address and password.

UAD settings

  • Navigate to Settings: UAD.
  • Make sure that the Grandstream UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Grandstream phone.
  • Make sure that Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
  • Click the Save button to save changes.

Creating Extension

Creating Extension

Add Extension

  • Navigate to Extensions. Click the Add Extension button.
  • The standard options window will be shown below.
  • Select the Grandstream phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
  • Click the Next step button.

Extension Values

Enter values into the required field text boxes.
REQUIRED FIELDS:
  • Name
Enter a name for the Extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Auto Provisioning
Set to Yes.
  • MAC Address
Enter the Grandstream phone's MAC address. Example: 000B82123456. The MAC address can be found at the back of the phone.
  • Click the Save button.

Registering Phone

This section describes how to register the Grandstream phone using DHCP, TFTP, or HTTP & HTTPS.

The following topics are covered:

  • DHCP
  • TFTP or HTTP & HTTPS

DHCP

Configure DHCP

  • Make sure that your DHCP router is configured to use option 66 to automatically instruct phones with the URL for Auto provisioning. For more information, please refer to your router documentation or contact your network administrator.

Phone's first boot or user initiated reboot

  • The Auto provisioning process will start during the phone's first boot or after the reboot process has been initiated by the user. The DHCP server will instruct the phone from where to pick up an appropriate configuration file. If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify registration.

TFTP or HTTP

  • Enter username and password and press the Confirm button. NOTE: The factory default login details are as follows: username is admin and password is admin.
  • Click Maintenance in the left hand navigation menu.
  • Click Upgrade link in the left hand navigation menu.
  • Click Config File at the top navigation menu.
Make sure that the checkbox Use Grandstream GAPS is not checked.
  • Choose what server type you intend to use in the Config Update via field: HTTP, HTTPS, and Trivial FTP. NOTE: Our recommendation is to use HTTP.
If the Server Type is HTTP or HTTPS, enter the Hostname or IP Address followed by /prov in the Config Server Path field.
Example of a Hostname using HTTP: abc.bicomsystems.com/prov
Example of a Hostname using HTTPS: abc.bicomsystems.com/prov
Example of an IP Address using HTTP: 192.168.1.10/prov
Example of an IP Address USING HTTPS: 192.168.1.10/prov
  • Enter Auto Provisioning username and password into the HTTP/HTTPS User Name and HTTP/HTTPS Password fields.
If you choose to use the TFTP server type, enter the Hostname or IP Address
Example of a Hostname: voip.bicomsystems.com
Example of an IP Address: 192.168.1.10
  • Click the Save button.
  • You will have to wait a couple of seconds for the configuration to be updated. NOTE: Do not power off your phone.
  • The Auto provisioning process will start during the phone's reboot process, the phone will pick up an appropriate configuration file from PBXware. If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify registration.