MT 3.8.5 Monitor

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Monitor

Monitoring window allows the administrator to monitor all PBXware MT extensions, trunks, conferences, queues and live channels in real time


Monitor






Monitoring on master tenant

When on master tenant, you are able to monitor all the trunks and live channels.


Trunks

Trunks

Monitored trunks are displayed in real time with the following details:

  • Name:
Trunk name
(ex. Depending on the provider settings this can be set to a phone number, ip address or some context)
(Display)
  • IP:
Provider IP address
(ex. 203.196.128.5)
(Display)
  • Status:
Displays the trunk status (online/offline)
NOTE: Please set the 'Qualify' = '2500' in the Trunk settings to see its status
(ex. If the 'Qualify' trunk option is empty, 'Unmonitored' is displayed here. Otherwise, '(e) ok (159ms)' is displayed, for example)
(Display)

Search

Search
  • Refresh
Time interval in seconds at which data details should be refreshed
(ex. Select '10 sec' in this field, for example, and click the 'Update' button)
(Select box)
  • Protocol
Filter the data based on the protocol type (ALL, SIP, IAX)
Example:
Select 'ALL', for example, and click the 'Sort' button to display both SIP and IAX extensions
(Select box)
  • Status:
Sort extensions based on their network status (ALL, Online, Offline)
Example:
Select 'Online', for example, and click the 'Sort' button to display extensions that are registered/online only
(Select box)
  • Letter
Sort extensions based on the user name they belong to
(ex. Select 'B' for example, to display extensions that belong to users whose names start with letter B (e.g. Brown James))
(Select box)

Live Channels

Live Channels

Monitored live channels are displayed in realtime with the following details:

  • From:
SIP/EXTENSION number of user making the call
(ex. SIP/6464)
(Display)
  • To:
Extension number of user receiving a call
(ex. SIP/6464)
(Display)

Refresh

Refresh
  • Refresh
Time interval in seconds at which data details should be refreshed
Example:
Select '10 sec' in this field, for example, and click the 'Update' button
(Select box)

Actions

Actions
  • Hangup:
Hangup active conversation
(ex. Let's say that extension 1000 is talking with queue agent 1001. Select the box under 1000 and click this button. Conversation between these two extensions will be terminated).
(Button)

Monitoring on slave tenant

When on slave tenant, you are able to monitor all the extensions from that slave.

Monitoring on slave tenant

Monitored extensions are displayed in real time with the following details:

  • Name
Name to which the user extension is registered
(ex. Peter Doyle)
(Display)
  • Extension
Protocol used by the extension/Extension network number
(ex. SIP/2002)
(Display)
  • IP Address
IP address:port from which the UAD/Phone registers
(ex. 192.168.1.1:5060)
(Display)
  • Status
UAD/Phone network status (Online/Offline) + (ping time)
(ex. Online (56ms)/Offline)
(Display)
  • User Agent
UAD/Phone Brand/Version
(ex. Grandstream 101)
(Display)
  • On Call
Is the user participating in a conversation at this moment
(ex. Yes, No)
(Display)

If you click on an IP address, it will open up a new window showing phones web interface, if it has one enabled.

TIP: Certain call actions (such as transferring calls, hanging up etc...) can be performed on active calls as well


Search

Search
  • Refresh
Time interval in seconds at which data details should be refreshed
Example:
Select '10 sec' in this field, for example, and click the 'Update' button
(Select box)
  • Protocol
Filter the data based on the protocol type (ALL, SIP, IAX)
Example:
Select 'ALL', for example, and click the 'Sort' button to display both SIP and IAX extensions
(Select box)
  • Status
Sort extensions based on their network status (ALL, Online, Offline)
Example:
Select 'Online', for example, and click the 'Sort' button to display extensions that are registered/online only
(Select box)
  • Letter:
Sort extensions based on the user name they belong to
Example:
Select 'B', for example, and click the 'Sort' button to display extensions that belong to users whose names start with letter B (e.g. Brown James)
(Select box)

Actions

Actions
  • Monitor
Listen to active conversations. Select one of the active conversations under 'Channels', click this button and provide the extension number that is listening to the active conversation.
NOTE: You may listen to active conversations by dialing *199 + $EXTENSION number as well. But no matter which method you listen to the calls with, the listen service has to be enabled in the enhanced services of the extension that listens the call.
(ex. Let's say that extensions 1000 and 1001 are in conversation. Select this button and type 1005 into the popup window. Extension 1005 will ring and once the handset is picked up, active conversation will be heard).
(Button)
  • Transfer
Transfer a party from the active conversation to different destination
(ex. Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Type 1005 into popup window. Extension '1001' will be transferred to extension '1005')
(Button)
  • Hangup
Hangup the active conversation
(ex. Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Conversation between these two extensions will be terminated).
(Button)
  • Reboot
This option is currently used to reboot the Snom phones
(ex. If you have a Snom phone that is online, select 'Reboot' from 'Channels' select box of that phone, and click on the 'Reboot' button)
(Button)

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