MT 5.3 Conferences

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Conferences

Conferences

Conferences allow two or more participants to communicate with each other at the same time using voice, video, or both. Default limit for active conference members in PBXware is 256 users in all conferences, meaning that you can have a single or multiple conferences but their total active users count cannot exceed 256.

This screen lists all system conferences with the following details

  • Name:
Conference name
(ex. Sales, Development)
(Display)
  • Conference Number:
Conference system or network number
(ex. 2255)
(Display)
  • 5.0.edit.png Edit
Edits the Conferences configuration
(ex. Click to edit Conference configuration)
(Button)
  • 5.0.delete.png Delete
Deletes a Conference from the system
(ex. Click to delete a Conference from the system)
(Button)

Search

Search filter

By selecting the 'Search' Command, the search menu will be displayed. Searches can be done by Name and Number.

  • Search
Search phrase
(ex. Provide a search phrase here and hit enter to filter the records).
([a-z][0-9])
  • Name
Should the search filter be applied to conference names.
(ex. Check the box to search conference names).
(Check box)
  • Number
Should the search filter be applied to conference numbers.
(ex. Check the box to search conference numbers).
(Check box)

Add Conference

Add Conference

Clicking on the 'Add Conference' button will allow you to add a new conference.

  • Conference Name
Unique Conference identifier/name, this name will be displayed once the 'Conferences' menu is selected.
(ex. Main)
([a-z][0-9])
  • Conference Number
Unique Conference PBXware number, this number is to be dialed in order to access the conference.
(ex. 106)
([0-9])
  • Conference Group
Here you can select a conference group that you have made before. In this group you can define users permissions and conference options.
(ex. Staff)
(Select box)

Advanced Options

Click on the 'Advanced Options' button to open more detailed conference options.

Advanced Options
  • Maximum number of users
This is the maximum number of users permitted in the Conference.
(ex. 10)
([0-9])
  • Conference PIN
Conference PIN number. If set, this PIN will have to be provided by all callers before entering the Conference.
(ex. John dials the sales conference (1001), but this conference has this field set to 9576. John is asked to provide the conference PIN. If a valid PIN is provided, John will enter the conference, or his call will be rejected after 3 invalid PIN entries).
([0-9])
  • Conference Admin PIN
When users enter the Admin PIN, they dynamically gain administrative rights for the conference that they are dialing into.
(ex. John is the operator, but he needs to enter the conference as an admin. Since he does not have admin privileges set, when entering the conference he will use an admin PIN to dynamically gain those privileges).
([0-9])
  • Conference Marked User PIN
When users enter the Marked PIN, they dynamically gain marked user rights for the conference that they are dialing into.
(ex. John is the operator, but he needs to enter the conference as a Marked user. Since he does not have Marked user privileges, when entering the conference he will use a Marked user PIN code to dynamically gain those privileges).
([0-9])
  • Conference Language
Set the language used for announcements to the conference. Default is English.
  • Rings to answer
Number of rings played to the caller before a call is allowed to enter the Conference.
(ex. Rather than just 'falling' into the Conference, it is recommended to set the number of ring sounds played to the caller).
([0-9])
  • RTP Delay [sec]
Delay time in seconds inserted before the conference operator answers. This delay solves the 'half-played' greeting file problem. Keep this value set between 1-3 for optimal performance.
NOTE: The 'half-played' greeting file problem usually exists on VOIP trunks.
(ex. John enters the sales conference (1001) and hears '... currently the only user in this conference' message. This message is only partial and can confuse conference members. Set this field to 1 (or higher, depending on how much is not heard) to play the message in full length.)
([0-9])
  • Conference color
Determines which color will be used for this conference in Bicom Systems gloCOM.
(ex. Black)
(Select box)

Groups

Conference Groups are used to create groups of users that have certain permissions for conferences.

Conference Groups
  • Group Name
Name of the conference group
(ex. Staff)
(Display)
  • Users
User Extensions that are added to this group.
(ex. 101, 108, 109)
(Display)
  • 5.0.edit.png Edits the Conference Group configuration
(ex. click to edit the Conference Group configuration)
(Buttom)
  • 5.0.delete.png Deletes a Conference Group from the system
(ex. Click to delete a Conference Group from the system)
(Buttom)


When you click on the 'Add Conference' Group button, you will be able to add a new Conference Group.

General

Add Conference Groups screen


  • Group Name
Unique Conference Group name
(ex. Staff)
([a-z][0-9])

Options

  • Announce user join/leave w/review
If this option is checked/enabled, all new conference members will be asked to say their name and press the '#' key before they enter the conference. After a user presses the '#' key, they will be presented with the following menu:
  • 1 - press 1 to accept your name and enter the conference
  • 2 - press 2 to listen to your name
  • 3 - press 3 to re-record your name

This name will be recorded and played to other conference members when a caller joins/leaves the conference.

(ex. John dials the 1001 sales conference and is asked to say his name and to press the '#' key. Of course, he says 'John' and presses the '#' key. After that he is presented with a menu where he chooses to accept his name and enter the conference. At the same time, all conference members will hear 'John has entered the conference'. When John leaves, all conference members will hear 'John has left the conference' message).
(Check box)
  • Announce user join/leave
If this option is checked/enabled, an announcement will be played when a user joins or leaves a conference.
(ex. If John dials the 1001 sales conference, he is asked to say his name and to press the '#' key. He says 'John' and presses the '#' key. At the same time, all conference members will hear 'John has entered the conference'. When John leaves, all conference members will hear 'John has left the conference' message).
(Check box)
  • Quiet mode
If this option is checked/enabled, conference members will not hear the enter and leave sound.
(ex. Check this option if you do not want to hear the join/leave sound).
(Check box)
  • Record conference
This option will record the conference so you can download the record file.
NOTE: You can download the recorded file in Conferences: CDR's, by selecting a conference and clicking on the Listen button.
(ex. Yes)
(Check box)
  • Enable music on hold
Enable MOH (Music On Hold) if there is a single member in a conference. Enable this feature to play MOH music files until someone else joins the conference.
(ex. If John enters the conference first, and he is the only one there, he will hear MOH. Enable this feature to play MOH music files until someone else joins the conference).
(Check box)
  • Present menu
Plays Conference options once * is dialed while in a conference.
(ex. John enters the sales conference and dials '*', Conference options are played back (e.g. 'Please press 1 to mute/un-mute yourself')).
(Check box)
  • Announce the number of participants
Announces the number of conference participants to a new conference member. "There is currently only 1 other participant in the conference."
(ex. The Sales conference has this option enabled and is currently empty. John enters the conference and hears 'You are currently the only person in this conference' played back to him).
(Check box)
  • Close the conference when the last marked user exits
Closes the conference once the last marked user exits, no matter how many participants are still active in the conference conversation, their calls are immediately dropped.
(ex. John (marked user) enters the sales conference. This conference has this option enabled and there are 3 other members participating in the conference. As soon as John leaves the conference, all other conference members will have their calls dropped and will no longer be able to talk to each other).
(Check box)
  • Wait for the marked user before allowing anyone to talk
Disables the conference until the marked user enters the conference.
(ex. This option is enabled for the sales conference. There are 3 members waiting for John (marked user) to enter the conference. These 3 members will hear nothing and will not be able to talk to each other until John enters the sales conference).
(Check box)

Users

Users settings

There are two options for enabling users to join a specific conference room. You can either enable all users by selecting the check box for Enable All Users or you can manually add users by clicking the + sign in the upper right corner of the Users table. This will open the Conference Groups: Add User pop-up window where you can perform a search by the Extension number, Name, or e-mail address. After your search results are displayed, simply click on the user that you want to add to the Users table.

Add User window
  • Enable All Users
With this option you can allow all users to enter a conference.
(Check box)
  • Extension
The extension number of the user that you have added to the group.
(ex. 233)
(Display)
  • Name
The name of the user that you have added to the group.
(ex. John Crichton)
(Display)
  • Admin
Sets the admin conference mode. If this option is enabled, conference calls coming from the extension will be treated with admin privileges.
(ex. No)
(Check box)
  • Marked
Sets the marked conference mode. If this option is enabled, conference calls coming from the extension will be given less privileges than admin, but more than regular conference participants.
(ex. No)
(Check box)
  • Talk-Only
Sets the 'talk only' conference mode. If this option is enabled, conference calls coming from this extension will be allowed to talk only (no voice will be heard on the UAD/Phone).
(ex. No)
(Check box)
  • Listen-Only
Sets the listen only conference mode. If this option is enabled, conference calls coming from the extension will be allowed to listen only (no voice will be sent from the UAD/Phone).
(ex. No)
(Check box)
  • Exit-#
If this option is enabled, users will be allowed to exit the conference by dialing the '#' key.
(ex. No)
(Check box)
  • Exit-Digit
If this option is enabled, users will be allowed to exit the conference by dialing any digit.
(ex. No)
(Check box)

CDRs

Conference CDRs

CDR displays detailed records of all PBXware calls in the conferences with the following details.

  • Conference
Name of the conference
(ex. Tech Discussion)
(Display)
  • Start
Date and Time when the conference began
(ex. 04 Oct 2006 10:44:10)
(Display)
  • Duration
Conference duration time in hh:mm:ss format
(ex. 00:12:45)
(Display)
  • Participants
Number of users inside the conference
(ex. 10)
(Display)
  • icon-play.gif This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active.
  • icon-stop.gif This is a box used with the CDR commands to select a desired call.


Search/Filter

CDR Search filter
  • Start Date
Select a Search/Filter start date.
(ex. Click on the small 'Calendar' icon next to a field and select the desired date).
(Option button)
  • End Date
Select a Search/Filter end date
(ex. Click on the small 'Calendar' icon next to a field and select the desired date).
(Option button)
  • ID
ID of the CDR. When the user selects a CDR, the ID field shows that CDR's ID. If there are problems on the system, the customer can give the support team the problematic CDR ID which helps in locating it.
(ex. 1221045103.66)
([0-9] .)
  • Start Time
When searching for CDRs, this is the start time in the Start Date
(ex. Time in hh:mm:ss format like 10:15:30)
([0-9] :)
  • End Time
When searching for CDRs, this is the end time in the End Date
(ex. Time in hh:mm:ss format like 15:20:30)
([0-9] :)
  • Destination
Search conferences based on the number of conference typed in this field.
(ex. 1006)
([0-9])

Actions

Listen

  • Listen
Once the 'Listen' icon is displayed next to a conference record, it means that the specific conference was recorded.
(ex. To play the recorded conference, check the box next to the 'Listen' icon and click 'Listen'. The browser will prompt you to open the sound file in your audio player or to download the sound file).
(Option button)

TIP:

By default the sound format is available as a .gsm file. To change the recording format go to: 'Settings: Servers: Edit: Recordings format' and select one of the available sound formats:

  • gsm
  • wav
  • wav49
  • ogg

Print

Conference CDR print

Click on the 'Print' button to open a new pop-up window with the printing interface.

E-mail

Click on the 'E-mail' button to send all reports listed on the page.


Enter e-mail address dialog







Provide the e-mail address where the report is to be sent and click the 'OK' button to proceed or 'Cancel' to abort the email action.

Confirmation dialog







Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print the selected records only.


E-mail Report confirmation dialog







Finally, press the 'OK' button to confirm the email action or 'Cancel' to abort the email action

Advanced Options
  • Delete Recording
Deletes the recorded conferences.
(ex. Select a recorded conference and click this button to delete it from the file system).
(Command Button)
  • Download CSV
Download data as the .csv (Comma Separated Value) file.
(ex. Click this button to download the .csv file to your desktop).
(Command Button)


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