MT 5.3 Fax

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Fax

The Fax window displays all faxes received by PBXware and the ones transferred to remote systems as well.




Received

This screen lists all faxes received by PBXware with the following details

Received
  • Delete
With the Delete button you will remove the selected fax from the list
(Button)
  • Download PDF
Download the selected fax as a PDF file
(Button)
  • Download TIFF
Download the selected fax as a TIFF file
(Button)
  • From (RSID):
Extension number from which the fax was sent
(ex. 032445231)
  • Destination:
The Email address to which the attached fax was sent. If the extension number is displayed here, the fax is sent to the email address associated with the extension
(ex. email@domain.com|1001)
(Display)
  • Date/Time:
Date/Time fax was received
(ex. 04 May 2007 12:48:12)
(Display)
  • Pages:
Number of pages in the received fax
(ex. 1)
(Display)
  • Size:
Fax size in KB
(ex. 14KB)
(Display)
  • Sent:
Shows whether the fax was sent remotely or not
(ex. The red icon indicates local and the green one indicates the remote fax destination)
(Display)
  • box.gif Box used for download/delete fax actions
(ex. Select this box and click 'Download' button to download the selected fax)
(Option button)


Sent

Sent

This screen lists all faxes sent from PBXware with the following details

  • Delete
With Delete button you will remove selected fax(es) from the list
(Button)
  • Download PDF
Download selected fax(es) as a PDF file
(Button)
  • Download TIFF
Download selected fax(es) as a TIFF file
(Button)
  • From
Extension number from which the fax was sent
  • Destination
External Number which the attached fax was sent to.
  • Sent Pages
Number of fax pages that were sent successfully.
  • Total Pages
Total number of pages selected fax consist of.
  • Status
Sent fax status, describing whether the fax was sent successfully or not.
  • Date/Time
Date/Time fax was sent (ex. 04 May 2007 12:48:12)
  • box.gif Box used for download/delete fax actions
(ex. Select this box and click 'Download' button to download the selected fax)
(Option button)

Cover Page

Cover Page

Cover page can be created and will be sent out whenever users send faxes using gloCOM. To set up Cover page navigate to Settings.

This page will allow users to set up Cover page according to their preference. It is possible to change Cover Page Size (A4, Legal, Letter) as well as Company name and to upload Company logo that will be displayed in Cover page.

Caller IDs

GloCOM users can choose caller IDs, from a predefined list in PBXware, for use when sending a FAX.

Caller ID
  • Add Fax Caller ID
  • CSV Upload
  • CSV Download
  • Download CSV Template


Search

Search
  • Search
Search phrase
(ex. Provide a search phrase here and hit enter to filter the records).
([a-z][0-9])

Add Fax Caller ID

Add/Edit Fax Caller ID
  • Caller ID Number
Unique Caller ID Number
  • Label

Settings

Settings
  • Modems:
Supported versions of modems.
  • Min rate:
Minimal BPS rate.
(ex. 2400)
([0-9])
  • Max rate:
Maximal BPS rate.
(ex. 14400)
([0-9])
  • ECM
Error Correction Mode (ECM) automatically detects and corrects errors in the fax transmission process.

E-mail to Fax

This is a service that allows people to send faxes via e-mail.

Requires the e-mail to have the following structure:

  • The e-mail subject represents a number where the fax will be sent to.
  • The e-mail attachment will be the fax content that will be sent (the attachment must be in a PDF format).
NOTE: If the format is not PDF that e-mail will be skipped and deleted from the server.
NOTE: E-mail To Fax must be enabled in the license.

The e-mail can have multiple files attached, but there is a configurable limit on those files, default is max. 5 files per e-mail.

  • Username:
Users can now enter up to 255 characters (multiple email addresses) in this field if needed.
  • Caller ID:
Users can enter both the Caller ID name and the Caller ID number in this field which will be applied when using the Email to Fax app (5.3.4 update).
e.g.: CallerID <16476990841>
  • Requeue Timeout (5.3.4 update):
This option defines the number of seconds after which a failed Fax try will be requeued.
e.g.: If a fax sending process fails, the message will be put back in the queue after 20 seconds instead of doing a retry right after.
  • Trunks (5.3.5 update):
This option lets you select the primary, secondary and tertiary trunk for the E-mail to Fax feature. These trunks override the trunks set on the tenant/server level. You can choose the 'System default' option for each of these trunks which reads from the tenant/server level.
  • E-mails Whitelist (5.3.5 update):
Users can define certain email addresses or domains so they are whitelisted thus limiting who can send pdf files to this email. You can also enter a domain where all email addresses from that domain would be allowed to send pdf files. Alas, there is an option 'Allow all' where all email addresses are validated and allowed to send pdf files.
E-mails Whitelist




Navigating to Home > Fax > E-mail To Fax will allow users to set the configuration for a server. On MT systems this page is available per tenant.

E-mail to Fax

After the configuration has been saved the user can click on the "Test" button to check if the configuration is working. If an error occurs it will be show up in a pop-up window, otherwise, a successful message will be displayed.


Configuring Email To Fax

IMAP Server

Going to Settings -> Email To Fax you will be able set the configuration for a server. On Multi Tenant systems this page is available per Tenant.

NOTE: Multiple tenants must not have the same IMAP configuration (imap server, username and mailbox). This could lead to multiple faxes being sent for one email.


Email To Fax Settings

  • Enable: Enable/Disable this feature for a server/tenant.
  • IMAP Server: Hostname for the server we will be listening to.
  • IMAP Server Port: Default 993 for TLS, 143 for STARTTLS
  • Encryption: SSL/TLS or STARTTLS
  • Username: Email that the faxes will be sent to.
  • Password: Used for authentication on the server.
  • Mailbox: Email mailbox that we will be listening to. Default INBOX.

If the mailbox folder has a subfolder and you want to listen to that subfolder instead then set this field as FOLDER.SUBFOLDER1 (ex. INBOX.EMAILTOFAX)

  • Caller ID: Defines the caller id that will be used for fax calls.
  • Max. Retries: Defines how many times we will try sending the fax before flagging it as failed. Default 3.
  • Email notifications:
  • Enable: Enable/Disable email notifications.
  • Email From: Email that will be set as FROM when sending notification.

If email notifications are enabled then the email (fax) sender will be notified if the fax was successfully sent or not. If the email has multiple files attached, a notification email will be sent for each of those files.


Notification Email can be defined via templates on Settings -> Email Templates -> Email To Fax.

After the configuration has been saved the user can click on the TEST button to check if the configuration is working. If an error happens it will be printed in a popup window, otherwise a success message will be displayed.


Email To Fax Templates are similar to all the other templates. You can define an email Subject an an email body. Inside the body you can set the following variable templates:

  • %STATUS% : Will be replaced with Sent or Failed.
  • %NUMBER%: Will be replaced with the fax number.
  • %DATE%: Will be replaced with the when the fax is sent.
  • %FILE%: Name of the file that was attached.


Max. Concurrent fax channels

Channels

Sending faxes takes a big toll on the asterisk and the server in general, so to prevent overloading on the server the number of concurrent fax calls will be limited between 1 and 9.

The number of max. concurrent fax calls can be defined in Servers -> Edit (for Multi Tenant servers in Tenants -> Master Tenant Edit ) in the Channels group. Field name is “Email To Fax”.

This value is global for the application, which means that this is the max number of concurrent fax calls for all tenants combined. Default value is 3.


Example configurations

Gmail

Gmail

Notes for Gmail users

Some things need to be checked first before using the Gmail IMAP server. We need to enable IMAP and “less secure apps” option, because google needs to allow us to get the data from their servers.

Enabling IMAP 1. On your computer, open Gmail. 2. In the top right, click Settings Settings. 3. Click Settings. 4. Click the Forwarding and POP/IMAP tab. 5. In the "IMAP Access" section, select Enable IMAP. 6. Click Save Changes. Enabling Less Secure Apps 1. Open Gmail Account 2. Go to Sign-in & security 3. Find option "Allow less secure apps" and set it to ON

After doing these two steps try testing the connection by clicking the “Test” button. If the test is successful then disable and re-enable the application using the “Enable” Toggle. This will make the app reconnect to the server and you can start using it.



Microsoft Outlook

Microsoft Outlook







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