MT 5.3 Monitor

Monitor

Monitoring window allows the administrator to monitor all PBXware MT extensions, trunks, conferences, queues and live channels in real time

Extensions

Monitored extensions are displayed in real time with the following details:

• Name

The name to which the user extension is registered

(ex. Peter Doyle)

(Display)

• Extension

The protocol used by the extension/extension network number

(ex. SIP/2002)

(Display)

• IP address

IP address:port UAD/Phone registered to, and country flag icon appear

(ex. 192.168.1.1:5060)

(Display)

• Status

UAD/Phone network status (Online/Offline)

(ex. Online/Offline)

(Display)

• User Agent

UAD/Phone Brand/Version

(ex. Grandstream 101)

(Display)

• On Call

Is the user participating in the conversation at this moment

(ex. Yes, No)

(Display)

If you click on an IP address, it will open up a new window showing the phone's web interface, if there is one enabled.

TIP:

Certain call actions (such as transferring calls, hanging up, etc...) can be performed on active calls as well.

Search

• Refresh

Time interval in seconds at which the data details should be refreshed

(ex. Select '10 sec' in this field, for example, to refresh every 10 seconds)

(Select box)

• Protocol:

Filter the data based on protocol type (ALL, SIP, IAX)

(ex. Select 'ALL', for example, and click the 'Sort' button to display both SIP and IAX extensions)

(Select box)

• Status

Sort extensions based on their network status (ALL, Online, Offline)

(ex. Select 'Online' for example, to display extensions that are registered/online only)

(Select box)

Actions

• Monitor

Listen to active conversations. Select one of the active conversations by clicking on the checkbox next to the extension, clicking this button, and providing the extension number that should listen to the active conversation.

NOTE: You may listen to active conversations by dialing *199 + $EXTENSION number as well. But no matter which method you listen to calls with, the listening service has to be enabled in the enhanced services of the extension that listens to the call

(ex. Let's say extensions 1000 and 1001 are in conversation. Select this button and type 1005 into the pop-up window. Extension 1005 will ring and, once the handset is picked up, the active conversation will be heard).

(Button)

• Transfer

Transfer a party from the active conversation to a different destination

(ex. Let's say extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Type 1005 in the pop-up window. Extension '1001' will be transferred to extension '1005')

(Button)

• Hangup

Hang up the active conversation

(ex. Let's say extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. The conversation between these two extensions will be terminated).

(Button)

• Reboot

This option is currently used to reboot Snom phones

(ex. If you have a Snom phone that is online, select 'Reboot' from the 'Channels' select box of that phone and click on the 'Reboot' button)

(Button)

• Apps:

A page that displays all currently registered apps. The page behaves similarly to 'Monitor > Extensions' with the exception that no row will be displayed for extensions that do not have any apps present. Useful to preview how many gloCOM editions are online, for example.

Monitoring on master tenant

When on master tenant, you are able to monitor all the trunks and live channels.

Trunks

Monitored trunks are displayed in real time with the following details:

• Trunk:

Trunk name

(ex. Depending on the provider settings this can be set to a phone number, ip address or some context)

(Display)

• IP address:

Provider IP address

(ex. 203.196.128.5)

(Display)

• Status:

Displays the trunk status (online/offline)

NOTE: Please set the 'Qualify' = '2500' in the Trunk settings to see its status

(ex. If the 'Qualify' trunk option is empty, 'Unmonitored' is displayed here. Otherwise, '(e) ok (159ms)' is displayed, for example)

(Display)

Search

• Refresh

Time interval in seconds at which the data details should be refreshed

(ex. Select '10 sec' in this field, for example, to refresh every 10 seconds)

(Select box)

• Status

Sort extensions based on their network status (ALL, Online, Offline)

(ex. Select 'Online' for example, to display extensions that are registered/online only)

(Select box)

Live Calls

Monitored live calls are displayed in real time with the following details:

• From:

SIP/EXTENSION number of the user making the call

(ex. SIP/6464)

(Display)

• To:

Extension number of the user receiving the call

(ex. SIP/6464)

(Display)

Refresh

• Refresh

Time interval in seconds at which data details should be refreshed

Example:

Select '10 sec' in this field, for example, and click the 'Update' button

(Select box)

Actions

• Monitor

Listen to active conversations. Select one of the agents on the call by clicking on the checkbox next to its number, clicking this button, and providing the extension number that should listen to the active conversation.

NOTE: You may listen to active conversations by dialing *199 + $EXTENSION number as well. But no matter which method you listen to the calls with, the listen service has to be enabled in the enhanced services of the extension that listens to the call.

(ex. Let's say extension 1000 is waiting in queue. Select the box under 'Calls', click this button, and type 1005 into the pop-up window. Extension 1005 will ring and once the handset is picked up, the conversation between ext 1000 and the queue member will be heard).

(Button)

• Transfer

'Transfer a party from the active conversation to a different destination

(ex. Let's say extension 1000 is waiting in queue. Select the box under 'Calls', click this button, and type 1005 into the pop-up window. Extension 1000 will be transferred to extension 1005)

(Button)

• Hangup

Hang up the active conversation

(ex. Let's say extension 1000 is talking with queue agent 1001. Select extension 1000 under 'Calls' and click this button. The conversation between these two extensions will be terminated).

(Button)

Monitoring on slave tenant

When on slave tenant, you are able to monitor all the extensions from that slave.

Monitored extensions are displayed in real time with the following details:

• Name

Name to which the user extension is registered

(ex. Peter Doyle)

(Display)

• Extension

Protocol used by the extension/Extension network number

(ex. SIP/2002)

(Display)

• IP Address

IP address:port from which the UAD/Phone registers

(ex. 192.168.1.1:5060)

(Display)

• Status

UAD/Phone network status (Online/Offline) + (ping time)

(ex. Online (56ms)/Offline)

(Display)

• User Agent

UAD/Phone Brand/Version

(ex. Grandstream 101)

(Display)

• On Call

Is the user participating in a conversation at this moment

(ex. Yes, No)

(Display)

If you click on an IP address, it will open up a new window showing phones web interface, if it has one enabled.

TIP: Certain call actions (such as transferring calls, hanging up etc...) can be performed on active calls as well

Search

• Refresh Interval:

Time interval in seconds before which data details are refreshed

(ex. Select '10 sec' in this field, for example, and click the 'Update' button)

(Select box)

• Status:

Sort extensions based on their network status (ALL, Online, Offline)

(ex. Select 'Online', for example, and click the 'Sort' button to display extensions that are registered/online only)

(Select box)

Actions

• Monitor

Listen to active conversations. Select one of the active conversations by clicking on the checkbox next to the extension, clicking this button, and providing the extension number that should listen to the active conversation.

NOTE: You may listen to active conversations by dialing *199 + $EXTENSION number as well. But no matter which method you listen to calls with, the listening service has to be enabled in the enhanced services of the extension that listens to the call

(ex. Let's say extensions 1000 and 1001 are in conversation. Select this button and type 1005 into the pop-up window. Extension 1005 will ring and, once the handset is picked up, the active conversation will be heard).

(Button)

• Transfer

Transfer a party from the active conversation to a different destination

(ex. Let's say extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Type 1005 in the pop-up window. Extension '1001' will be transferred to extension '1005')

(Button)

• Hangup

Hang up the active conversation

(ex. Let's say extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. The conversation between these two extensions will be terminated).

(Button)

• Reboot

This option is currently used to reboot Snom phones

(ex. If you have a Snom phone that is online, select 'Reboot' from the 'Channels' select box of that phone and click on the 'Reboot' button)

(Button)

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