MT 5.3 Reports

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Reports

Reports

Reports display detail records of all PBXware MT calls, system action logs, CLI messages and SMTP logs




Reports on master tenant

Master tenant has the ability to view reports from all tenants.

CDR

CDR displays detailed records of all PBXware MT calls with the following details

CDR
  • Tenant
Tenant on which the call happened.
(ex. If call was made on tenant with prefix 300, 300 will be shown here).
(Display)
  • From
Extension number from which the call was made
(ex. If call was made from extension 1001 to extension 1004, '1001' is displayed here).
(Display)
NOTE: Users can now search anonymous calls simply by entering 'anonymous' in the From field and then the query will display anonymous results only.
CDR Anonymous


  • To
Extension number to which the call was made
(ex. If call was made from extension 1001 to extension 1004, '1004' is displayed here).
(Display)
  • Date/Time
Date and Time when the call was made
(ex. 04 Oct 2006 10:44:10)
(Display)
  • Duration
Call duration time in hh:mm:ss format
(ex. 00:12:45)
(Display)
  • Call Rating
Time billed by the system
(ex. 00:12:45)
(Display)
  • Cost
Cost of the call (ex. 1.34)
  • Status
Displays the call status
Example:
Depending on whether a call was answered or not, this field value may have the following content:
  • Answered
  • Not Answered
  • Busy
  • Error
(Display)
  • icon-play.gif This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
  • icon-stop.gif This is a box used with the CDR commands to select a desired call

Search/Filter

Search/Filter
  • Date Range:
Select a Search/Filter start date
(ex. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • From:
Select whether you want to search the CDRs by Destination(s) or by Trunk from which the call came in
(ex. Destination(s) or Trunks)
(Select box)
  • To:
This field points to the Destination(s) or Trunk for which you are searching
(ex. Trunk)
(Select box)
  • Status:
Search calls by selecting the desired call status
Example:
Click on the 'Please Select' button and select one of the available fields:
  • All
  • Answered
  • Not Answered
  • Busy
  • Error
(Select box)
  • ID:
Search/Filter
Search/Filter
CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).
By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.
(ex. 1221447123.66)
([0-9] .)
  • Tenant:
Search calls by selecting the desired Tenant


TIP

After making any changes to the search filter, be sure to click the search icon

CDR Summary

CDR Summary

Create a CDR summary report for a selected period of time.

  • Date Range:
Select a Search/Filter start date
(ex. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • Group by:
Group results by selecting the desired period.
Example:
Click on the field and select one of the available options:
  • Whole range
  • Quarterly
  • Monthly
  • Yearly
(drop down)
  • Tenants:
Filter results per tenant number.
(ex. 200)
([0-9])
  • Accountcode:
SFilter results per accountcode.
(ex. 101)
([0-9])

CLI Messages

CLI Messages

CLI messages provide a convenient method of showing messages received from the asterisk CLI (Command Line Interface). Each message is shown in the order received and, if clicked on, will open a new browser searching www.google.com with the message content text.


Available Message types:

  • Notice - A notice message is simply a formal notice and does not affect the system's operation
  • Warning - A warning message of an issue that will not usually affect the system's operation
  • Error - An error message may stop or affect the system's operation in some situations

SMTP Log

SMTP Log

This page will allow you to see eventual errors in regards to PBXware e-mail messages and notifications.

  • Notice - A notice message is simply a formal notice and does not affect the system's operation
  • Error - An error message may stop or affect the system's operation in some situations

Reports on slave tenants

Slave tenants can view CDRs of the calls that were made on them and can't view the CDRs from the other tenants.

CDR

CDR displays detailed records of all calls on the current tenant with the following details

CDR
  • From:
Extension number from which the call was made
(ex. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).
(Display)


NOTE: Users can now search anonymous calls simply by entering 'anonymous' in the From field and then the query will display anonymous results only.
CDR Anonymous


  • To:
Extension number to which the call was made
(ex. If call was made from extension 1001 to extension 1004, '1004' is displayed here).
(Display)
  • Date/Time:
Date and Time when the call was made
(ex. 04 Oct 2006 10:44:10)
(Display)
  • Duration:
Call duration time in hh:mm:ss format
(ex. 00:12:45)
(Display)
  • Call Rating:
Time billed by the system
(ex. 00:12:45)
(Display)
  • Cost:
Cost of the call (ex. 1.34)
  • Status:
Displays the call status
Example:
Depending on whether a call was answered or not, this field value may have the following content:
  • Answered
  • Not Answered
  • Busy
  • Error
(Display)
  • icon-play.gif This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
  • icon-stop.gif This is a box used with the CDR commands to select a desired call


Search/Filter

Search/Filter
  • Start Date:
Select a Search/Filter start date
(ex. Click on the small 'Calendar' icon next to a field and select desired date)
(Option button)
  • End Date:
Select a Search/Filter end date
(ex. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • From:
Select whether you want to search CDRs by Destination(s) or Trunk from where the call got in
(ex. Destination(s) or Trunks)
(Select box)
  • To:
This field points to a Destination(s) or Trunk for which you are searching
(ex. Trunk)
(Select box)
  • ID:
CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).
By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.
(ex. 1221447123.66)
([0-9] .)
  • Start Time
When searching for CDRs this is the start time on the Start Date
(ex. Time in hh:mm:ss format like 10:15:30)
([0-9] :)
  • End Time
When searching for CDRs this is the end time on the End Date
(ex. Time in hh:mm:ss format like 15:20:30)
([0-9] :)
  • From
If you chose Destination(s) in the From Select box, you will enter the extension from which the call came. If your selection was Trunk, you will have a Select box in this place where you can choose a trunk on the system from which the call came.
Example:
  • Destination(s) - 1009
  • Trunk - Sales
([0-9] or Select box)
  • To
Here you will enter number of the destination or select a trunk in which the call ended up.
(ex. 1007)
([0-9])
  • Status:
Search calls by selecting desired call status
Example:
Click on a 'Please Select' button and select one of the available fields:
  • All
  • Answered
  • Not Answered
  • Busy
  • Error
(Select box)

TIP: After making any changes to search filter, be sure to click the search icon

Listen

Listen
  • Listen:
Once the 'Listen' icon is displayed next to a call record it means that the specific call was recorded.
(ex. To play recorded calls, check the box next to a 'Listen' icon and click 'Listen'. Browser will prompt you to open the sound file in your favorite audio player or to download the sound file).
(Option button)

Call

To establish a call between two extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension

Call
  • Caller
Extension that will make a call
Example:
Provide any extension number here, 1001, for example
([0-9])
  • Destination:
Destination extension that will be dialed by the 'Caller' extension
(ex. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under 'From' and 'Destination' selected record)
(Select button)

TIP: After setting 'Caller' and 'Destination' extensions, click the call icon

Print

Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Print

Email

Click on the 'Email' button to send all reports listed on a page or select a box next to a report and click the 'Email' button to send only selected ones


Email 1



Provide an E-mail address where the report is to be sent and click on the 'OK' button to proceed or 'Cancel' to abort the email action


Email 3



Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only


Email 2



Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR
  • CLIR:
CLIR (Command Line Interface Record) details
Example:
Select a desired call record and click this button to view more technical details about the call. A small popup window will open with the data.
NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team
(Command Button)

CLIR report has been improved to show when the channels limit defined in the license is exceeded, the CLIR will show the exact numbers ( current > max ).

E-mail CLIR page option enables you to send the current CLIR to desired e-mail address

Delete Recording

  • Delete Recording:
Deletes the recorded calls.

NOTE: For this command to be displayed, the appropriate enhanced service has to be set.

(ex. Select a recorded call and click this button to delete it from the file system)
(Command Button)

Download CSV

  • Download CSV:
Download data as a .csv (Comma Separated Value) file
(ex. Click this button to download the .csv file to your desktop)
(Command Button)

CDR Summary

CDR Summary

Create a CDR summary report for a selected period of time.

  • Date Range:
Select a Search/Filter start date
(ex. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • Group by:
Group results by selecting the desired period.
Example:
Click on the field and select one of the available options:
  • Whole range
  • Quarterly
  • Monthly
  • Yearly
(drop down)
  • Accountcode:
SFilter results per accountcode.
(ex. 101)
([0-9])

CDR settings

CDR settings

Please provide a number in the 'Records per page' field

  • Records per page:
Number of records displayed per page
(ex. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)
([0-9])



Archiving Storage

Archiving Storage
Archiving Storage CDR

PBXware Archiving Storage automatically copies eligible files to a remote destination on a weekly basis. It is possible to store your data on Amazon Simple Server Storage, Google Drive, Dropbox or your own FTP server.


To check if a transfer was successful, under Reports, select Archiving Storage, specify the date range and click on the “Search Now” button. You can also filter the results by status, by clicking the drop-down menu and checking or unchecking the box next to each status and then clicking on a search button.

To listen or download recording already uploaded on Archiving storage press designated drive icon next to a CDR from the CDR menu.

The icon can be one of three options based on the existence and accessibility of the recording:

  • No icon: No recording is available for the entry.
  • Standard play icon: There is a recording locally available. Download and playback are available the same as before.

NOTE: Available only on Google and S3.

  • Service icon: There is no local recording available but there is a remotely stored recording available. Playback and download can be done by sending the recording to the client in segmented form.

NOTE: Listen and download must be enabled in license.


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