MT 6 Fax

The Fax window displays all faxes received by PBXware and the ones transferred to remote systems as well.

Received

• Delete

With the Delete button you will remove the selected fax(es) from the list.

(Button)

• Download PDF

Download the selected fax(es) as a PDF file.

(Button)

• Download TIFF

Download the selected fax(es) as a TIFF file.

(Button)

This screen lists all faxes received by PBXware with the following details:

• From (RSID)

Extension number from which the fax was sent

(E.g. 032445231)

(Display)

• Destination

The Email address to which the attached fax was sent. If the extension number is displayed here, the fax is sent to the email address associated with the extension

(E.g. email@domain.com|1001)

(Display)

• Date/Time

Date/Time fax was received

(E.g. 04 May 2019 12:48:12)

(Display)

• Pages

Number of pages in the received fax

(E.g. 1)

(Display)

• Size

Fax size in KB

(E.g. 14KB)

(Display)

• Sent

Shows whether the fax was sent remotely or not

(E.g. The red icon indicates local and the green one indicates the remote fax destination)

(Display)

• Box used for download/delete fax actions

(E.g. Select this box and click 'Download' button to download the selected fax)

(Option button)

Sent

• Delete

With Delete button you will remove selected fax(es) from the list.

(Button)

• Download PDF

Download selected fax(es) as a PDF file.

(Button)

• Download TIFF

Download selected fax(es) as a TIFF file.

(Button)

This screen lists all faxes sent from PBXware with the following details:

• From

Extension number from which the fax was sent.

(E.g. 1005)

(Display)

• Destination

External Number which the attached fax was sent to.

(E.g. 032445231)

(Display)

• Sent Pages

Number of fax pages that were sent successfully.

(E.g. 5)

(Display)

• Total Pages

Total number of pages selected fax consist of.

(E.g. 5)

(Display)

• Status

Sent fax status, describing whether the fax was sent successfully or not.

(Successful)

(Display)

• Date/Time

Date/Time fax was sent.

(E.g. 04 May 2019 12:48:12)

• Box used for download/delete fax actions.

(E.g. Select this box and click 'Download' button to download the selected fax)

(Option button)

Cover Page

This page will allow users to set up Cover page according to their preference. It is possible to change Cover Page Size (A4, Legal, Letter) as well as Company name and to upload Company logo that will be displayed in Cover page.

Fax Cover Page

• Cover Page Size

Set size of cover page.

(E.g. A4)

(Select box)

• Company Name

Set company name which will be used on cover page for Faxes.

(E.g. Bicom Systems)

([a-z][0-9])

• Company Logo (JPEG)

Upload Company logo.

(Button)

• Current Company Logo

Shows the file name of current company logo.

(Read only)

• PDF Preview

Open new window with with example how Cover page will look using settings from this section.

(Button)

Caller IDs

GloCOM users can choose caller IDs, from a predefined list in PBXware, for use when sending a FAX.

• CSV Upload

There is an option to upload CSV file instead of manually entering Caller IDs. Please make sure that CSV file contain comma separated Caller IDs and labels per each line (callerid,label), like in example below:

• 032445231,Fax Caller ID 1
• 032445232,Fax Caller ID 2

(Button)

• CSV Download

Download list of defined Fax Caller IDs into CSV File.

(Button)

• Download CSV Template

Download CSV Template button will present you with a file that already contains necessary headers which should help you create CSV file easier.

(Button)

• Search

In search section you can find your Fax Caller IDs by typing its Number or Label.

([a-z][0-9])

This screen lists all Fax Caller IDs with the following details:

• Caller ID

Unique Fax Caller ID Numbe

(Display)

• Label

Fax Caller ID label.

(Display)

• Edit

Edit Fax Caller ID configuration.

(Button)

• Delete

Delete Fax Caller ID from the system.

(Button)

Add/Edit Fax Caller ID

General

• Caller ID Number

Unique Fax Caller ID Number.

(E.g. 032445231)

([0-9])

• Label

Label which will be show in gloCOM for this Caller ID.

(E.g. John Doe)

([a-z][0-9])

Settings

• Modems

Supported versions of modems.

(Select box)

• Min rate(bps)

Minimal BPS rate.

(E.g. 2400)

([0-9])

• Max rate(bps)

Maximal BPS rate.

(E.g. 14400)

([0-9])

• ECM

Error Correction Mode (ECM) automatically detects and corrects errors in the fax transmission process.

(Option buttons)

E-mail to Fax

This is a service that allows people to send faxes via e-mail.

Requires the e-mail to have the following structure:

• The e-mail subject represents a number where the fax will be sent to.
• The e-mail attachment will be the fax content that will be sent (the attachment must be in a PDF format).

NOTE: If the format is not PDF that e-mail will be skipped and deleted from the server.

NOTE: E-mail To Fax must be enabled in the license.

The e-mail can have multiple files attached, but there is a configurable limit on those files, default is max. 5 files per e-mail.

E-mail To Fax Setting

• Enabled

Enable/Disable this feature for a tenant

(Slider)

• IMAP Server

Hostname for the server we will be listening to

(E.g. imap.gmail.com)

• IMAP Server Port

Default 993 for TLS, 143 for STARTTLS

(E.g. 993)

([0-9])

• Encryption

SSL/TLS or STARTTLS

(Select box)

• Username

Email that the faxes will be sent to.

(E.g. mail@gmail.com)

• Password

Password used for authentication on server.

• Mailboxes

Email mailbox that we will be listening to. Default INBOX.

If the mailbox folder has a subfolder and you want to listen to that subfolder instead then set this field as FOLDER/SUBFOLDER1

(E.g. INBOX/EMAILTOFAX)

• Caller ID

Users can enter both the Caller ID name and the Caller ID number in this field which will be applied when using thisfeature.

(E.g. CallerID <16476990841>)

• Max. Retries

Defines how many times we will try sending the fax before flagging it as failed. Default 3.

(E.g. 3)

([0-9])

• Requeue Timeout (sec)

This option defines the number of seconds after which a failed Fax try will be requeued.

(E.g. If you set this option to 20, then when a fax sending process fails, the message will be put back in the queue after 20 seconds instead of doing a retry right after.)

([0-9])

E-mail Notifications

• Enabled

Enable/Disable email notifications

(Slider)

• E-mail From

Email that will be set as FROM when sending a notification

(E.g. imap.gmail.com)

TIP: Notification Email can be defined via templates on Settings -> Email Templates -> Email To Fax

Trunks

This option lets you select the primary, secondary and tertiary trunk for the E-mail to Fax feature. These trunks override the trunks set on the tenant/server level. You can choose the 'System default' option for each of these trunks which reads from the tenant/server level.

E-mails Whitelist

Users can define certain email addresses or domains so they are whitelisted thus limiting who can send pdf files to this email. You can also enter a domain where all email addresses from that domain would be allowed to send pdf files. Alas, there is an option 'Allow all' where all email addresses are validated and allowed to send pdf files.

Example configurations

Gmail

Notes for Gmail users

Some things need to be checked first before using the Gmail IMAP server. We need to enable IMAP and “less secure apps” option, because google needs to allow us to get the data from their servers.
Enabling IMAP 1. On your computer, open Gmail. 2. In the top right, click Settings Settings. 3. Click Settings. 4. Click the Forwarding and POP/IMAP tab. 5. In the "IMAP Access" section, select Enable IMAP. 6. Click Save Changes. Enabling Less Secure Apps 1. Open Gmail Account 2. Go to Sign-in & security 3. Find option "Allow less secure apps" and set it to ON
After doing these two steps try testing the connection by clicking the “Test” button. If the test is successful then disable and re-enable the application using the “Enable” Toggle. This will make the app reconnect to the server and you can start using it.

Microsoft Outlook

Next -> 18. CRM