Dialer allow lists of data to be loaded to a database and an application will run and dial these numbers based on an algorithm or settings entered by the admin. The agent interface to the dialer displays agents with specified information on each call and this information is customizable though the admin login.
Dialer is mainly managed through Campaigns. Every campaign has lists of leads and associated agents (members). Campaign is in charge of dialing leads and connecting them with agents and all sorts of other types of destinations.
To access Dialer:
(For more information on Dialer feature, please refer to the Dialer section of CC Admin Manual.