Call forwarding rules could be set on the device one is using and on the PBXware as well. This document explains how to enable and configure call forwarding on the devices. Please refer below for the explanation on how to configure call forwarding for certain phone manufacturers.
NOTE: Enabling Call Forwarding in mysql may pose security issue in a way that if the phone on which the call forwarding has been set is compromised, fraudulent calls may be made using this feature avoiding the channel limitation set on the PBXware. This is the reason why the mentioned feature is disabled by default.
To enable device Call Forwarding please check the steps below:
**INSERT INTO pbxware.config SET NAME='sip_cf_allowed', VALUE='1';**
To configure call forwarding for ‘Yealink’ devices, one would need to follow the instructions below:
NOTE: Call waiting must be disabled in order to use call forwarding. To do so, navigate to Menu → Features → Call Waiting
NOTE: To disable call forwarding, disable the forwarding type.
To enable Call Forwarding:
To disable call forwarding:
To use your Cisco phone to manage your call forwarding settings and options, use the following instructions:
Press the More soft key.
Press the CallFwd soft key.
Set the desired ‘Always’ forwarding number → To the right of ‘Forward to’ on your phone's Forwarding screen, use your phone's keypad to input the desired internal 4-digit extension or external 10-digit phone number to which you want to forward all incoming calls. For external numbers that are outside of your organization's phone system, you must add a 1 before the desired 10-digit phone number.
Set Advanced call forwarding options → Press the ‘Advncd’ soft key, use the blue scroll button to highlight the desired call forwarding option, then press the ‘Modify’ soft key one or more times to toggle to the desired setting. You should have the following options in the Advanced Forwarding screen of your phone:
When Off or VMail is selected, use the Home , Reset, or Basic soft keys as explained below.
When On is selected, you can use the scroll button to highlight the phone number that appears on the new numbered line below, then press the Modify soft key again to make any changes to the forwarding number. If a number has never been entered for the ‘On’ setting, ‘Press Modify to Set’ appears instead of a number. After pressing the ‘Modify’ soft key again, you can do the following:
You can configure Call Forwarding by navigating to the path below on the phone interface and configure the appropriate accounts in this setting:
Menu → Call Features → Call Forwarding
After configuring, the “Call forward” icon will appear on the LCD.
NOTE: If you have configured all three types of call forwarding on the same account, the active one will be the one with the highest priority (forward unconditionally). If call forward unconditionally is not configured, the other two types of forwarding will still work independently.
To configure call forwarding on ‘Fanvil’ devices, one should navigate to the following path on the phone interface:
Menu → Features → Enter → Call Forward → Enter
In order to configure call forwarding for Htek devices, please follow the instructions below:
Configuration Path: Group → User → Profile → Assign Services
Configuration Path: Group → User → Incoming Calls → Call Forwarding Always
Configuration Path: Group → User → Utilities → Feature Access Codes
You can configure various call forwarding scenarios. For this purpose you can use the call forwarding profiles. Under the telephone menu you can only edit the default profile (catch all / always) to be found under the call forwarding profiles. The following call forwarding options are available. You can activate or deactivate call forwardings via the telephone menu's call settings.
All incoming calls will be forwarded directly to the predefined telephone number.
New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.
Call forwarding condition: You do not answer the incoming call within a defined time period (timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then forwarded to the defined destination.
The option functions only if the end device is not registered to the telephone system: When the Internet connection fails or there is no LAN connection.
NOTE:: If “call forwarding ...if unavailable” is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension directly, call forwarding applies.
If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies!
In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.