When the Queue URL field, in Queue settings, is populated, once the agent using gloCOM answers a call, specified Queue URL will be opened in the agent's browser.
Also, %CALLERID% variable can be used in this URL, so when the softphone opens the link, it will use the caller id in a place where the matching variable was entered.
If the caller ID was John, the softphone would open the following URL:
This facility could be used for showing info on current callers to the agent answering the call. Of course, this implies that "http://domain.com" has info on "John". Plain www.exampledomain.com can be specified as a Queue URL which depends on PBX admin.