Greeting message is message played to users upon entering the voice box when extension is unavailable or busy. (E.g. When A gets to B's voice box, the selected 'Greeting message' is played to A before A is allowed to leave a message)
User has an option to record greeting for its extension via 2 different options:
By dialing *123 to access voicemail from its phone and following instructions from voicemail IVR
By uploading greeting from PBXware GUI → Home → Extensions → edit extension in question → Show advanced options → Voicemail section → Greeting message Choose Unavailable or Busy from drop down menu and click on Choose File to upload greeting from its computer.
IMPORTANT: Uploaded file must meet requirements of 8000 hz, 16 bits, mono, otherwise it will not be played.
Through Voicemail IVR user has also an option to record temporary greeting for its extension and that is done by dialing *123 and following IVR instructions:
When there is a temporary greeting on extension it will override the standard greeting.
In order to play standard greeting again, temporary greeting must be removed.
To remove temporary greeting from extension user should call voicemail menu (*123 by default) from phone on which extension is registered and follow Voicemail IVR instructions:
After 2 is pressed temporary greeting will be erased and standard greeting which was used before will be played or user can upload/record new one by following procedure explained at the beginning of the guide.
Removing temporary greeting from shell:
SSH to the system and navigate to directory xxx, where xxx is extension number (for call center systems):
On MT Systems directory location is:
Where yyy is tenant number extension is created on and xxx is extension number.