The Fax window displays all faxes received by PBXware and the ones transferred to remote systems as well.
With the Delete button you will remove the selected fax(es) from the list.
Download the selected fax(es) as a PDF file.
Download the selected fax(es) as a TIFF file.
This screen lists all faxes received by PBXware with the following details:
Extension number from which the fax was sent
(E.g. 032445231)
The Email address to which the attached fax was sent. If the extension number is displayed here, the fax is sent to the email address associated with the extension
(E.g. email@domain.com|1001)
Date/Time fax was received
(E.g. 04 May 2019 12:48:12)
Number of pages in the received fax
(E.g. 1)
Fax size in KB
(E.g. 14KB)
Shows whether the fax was sent remotely or not
(E.g. The red icon indicates local and the green one indicates the remote fax destination)
(E.g. Select this box and click 'Download' button to download the selected fax)
With Delete button you will remove selected fax(es) from the list.
Download selected fax(es) as a PDF file.
Download selected fax(es) as a TIFF file.
This screen lists all faxes sent from PBXware with the following details:
Extension number from which the fax was sent.
(E.g. 1005)
External Number which the attached fax was sent to.
(E.g. 032445231)
Number of fax pages that were sent successfully.
(E.g. 5)
Total number of pages selected fax consist of.
(E.g. 5)
Sent fax status, describing whether the fax was sent successfully or not.
(Successful)
Date/Time fax was sent.
(E.g. 04 May 2019 12:48:12)
(E.g. Select this box and click 'Download' button to download the selected fax)
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This page will allow users to set up Cover page according to their preference. It is possible to change Cover Page Size (A4, Legal, Letter) as well as Company name and to upload Company logo that will be displayed in Cover page.
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Set size of cover page.
(E.g. A4)
Set company name which will be used on cover page for Faxes.
(E.g. Bicom Systems)
Upload Company logo.
Shows the file name of current company logo.
Set the language of a cover page.
Open new window with with example how Cover page will look using settings from this section.
GloCOM users can choose caller IDs, from a predefined list in PBXware, for use when sending a FAX.
There is an option to upload CSV file instead of manually entering Caller IDs. Please make sure that CSV file contain comma separated Caller IDs and labels per each line (callerid,label), like in example below:
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Download list of defined Fax Caller IDs into CSV File.
Download CSV Template button will present you with a file that already contains necessary headers which should help you create CSV file easier.
In search section you can find your Fax Caller IDs by typing its Number or Label.
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This screen lists all Fax Caller IDs with the following details:
Unique Fax Caller ID Numbe
Fax Caller ID label.
Edit Fax Caller ID configuration.
Delete Fax Caller ID from the system.
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Unique Fax Caller ID Number.
(E.g. 032445231)
Label which will be show in gloCOM for this Caller ID.
(E.g. John Doe)
Supported versions of modems.
(Select box)
Minimal BPS rate.
(E.g. 2400)
Maximal BPS rate.
(E.g. 14400)
Error Correction Mode (ECM) automatically detects and corrects errors in the fax transmission process.
E-mail to Fax is a service that allows users to send faxes via e-mail.
Requires the e-mail to have the following structure:
NOTE: If the format is not PDF that e-mail will be skipped and deleted from the server.
NOTE: E-mail To Fax must be enabled in the license.
The e-mail can have multiple files attached, but there is a configurable limit on those files, default is max. 5 files per e-mail.
Enable/Disable this feature for a tenant
Hostname for the server we will be listening to
(E.g. imap.gmail.com)
Default 993 for TLS, 143 for STARTTLS
(E.g. 993)
SSL/TLS or STARTTLS
Email that the faxes will be sent to.
(E.g. mail@gmail.com)
Password used for authentication on server.
Email mailbox that we will be listening to. Default INBOX.
If the mailbox folder has a subfolder and you want to listen to that subfolder instead then set this field as FOLDER/SUBFOLDER1
(E.g. INBOX/EMAILTOFAX)
Users can enter both the Caller ID name and the Caller ID number in this field which will be applied when using thisfeature.
(E.g. CallerID <16476990841>)
Defines how many times we will try sending the fax before flagging it as failed. Default 3.
(E.g. 3)
This option defines the number of seconds after which a failed Fax try will be requeued.
(E.g. If you set this option to 20, then when a fax sending process fails, the message will be put back in the queue after 20 seconds instead of doing a retry right after.)
Enable/Disable email notifications
Email that will be set as FROM when sending a notification
(E.g. imap.gmail.com)
TIP: Notification Email can be defined via templates on Settings -> Email Templates -> Email To Fax
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This option lets you select the primary, secondary and tertiary trunk for the E-mail to Fax feature. These trunks override the trunks set on the tenant/server level. You can choose the 'System default' option for each of these trunks which reads from the tenant/server level.
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Users can define certain email addresses or domains so they are whitelisted thus limiting who can send pdf files to this email. You can also enter a domain where all email addresses from that domain would be allowed to send pdf files. Alas, there is an option 'Allow all' where all email addresses are validated and allowed to send pdf files.
NOTE: In order to whitelist an entire domain, you will need to add @ in front of the domain name (i.e. @gmail.com), otherwise, system will return the error "Please enter a valid E-mail/Domain.".
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Notes for Gmail users
Some things need to be checked first before using the Gmail's IMAP server. We need to enable IMAP and “less secure apps” option, because google needs to allow us to get the data from their servers.
Enabling IMAP
Enabling Less Secure Apps
After doing these two steps try testing the connection by clicking the “Test” button. If the test is successful then disable and re-enable the application using the “Enable” Toggle. This will make the app reconnect to the server and you can start using it.
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