PBXware 3.8.5 Conferences

From Bicom Systems Wiki

Conferences

Conferences settings

Conferences allow two or more participants to communicate with each other at the same time using voice. Default limit for active conference members in PBXware is 256 users in all conferences, meaning that you can have a single or multiple conferences but their total active users count cannot exceed 256.

This screen lists all system conferences with the following details.

  • Name
Conference name
(ex. Sales, Development etc.).
(Display)
  • Conference Number
Conference system or network number
(ex. 2255)
(Display)
  • edit.png Edits the Conferences configuration
(ex. Click to edit Conference configuration).
(Button)
  • delete.png Deletes a Conference from the system
(ex. click to delete a Conference from the system).
(Button)


Search

Search filter

By selecting 'Search' Command, search menu will be displayed. Searches can be done by Name and Number.

  • Search
Search phrase
(ex. Provide a search phrase here and hit enter to filter the records).
([a-z][0-9])
  • Name
Should the search filter be applied to conference names.
(ex. Check the box to search conferences names).
(Check box)
  • Number
Should the search filter be applied to conference numbers.
(ex. Check the box to search conference numbers).
(Check box)


Add Conference

Add Conference

Click on the 'Add Conference' button will allow you to add new conference.

  • Conference Name
Unique Conference identifier/name, this name will be displayed once the 'Conferences' menu is selected.
(ex. Main)
([a-z][0-9])
  • Conference Number
Unique Conference PBXware number, this number is to be dialed in order to access the conference.
(ex. 106)
([0-9])
  • Conference Group
Here you can select a conference group that you have made before. In this group you can define users permissions and conference options.
(ex. Staff)
(Select box)

Advanced Options

Click on the 'Advanced Options' button to open more detailed conference options.

Advanced Options
  • Maximum number of users
This is the maximum number of users permitted in the Conference.
(ex. 10)
([0-9])
  • Conference PIN
Conference PIN number. If set, this PIN will have to be provided by all callers before entering the Conference.
(ex. John dials the sales conference (1001), but this conference has this field set to 9576. John is asked to provide the conference PIN. If a valid PIN is provided, John will enter the conference, or his call will be rejected after 3 invalid PIN entries).
([0-9])
  • Conference Admin PIN
When users enter the Admin PIN, they dynamically gain administrative rights for the conference that they are dialing into.
(ex. John is the operator but he needs to enter the conference as an admin. Since he does not have admin privileges set, when entering the conference he will use admin PIN to dynamically gain those privileges).
([0-9])
  • Conference Marked User PIN
When users enter the Marked PIN, they dynamically gain marked user rights for the conference that they are dialing in.
(ex. John is the operator but he needs to enter the conference as Marked user. Since he does not have Marked user privileges, when entering conference he will use Marked user PIN code to dynamically gain those privileges).
([0-9])
  • Rings to answer
Number of rings played to caller before a call is allowed to enter the Conference.
(ex. Rather than just 'falling' into the Conference, it is recommended to set the number of ring sounds played to the caller).
([0-9])
  • RTP Delay [sec]
Delay time in seconds inserted before the conference operator answers. This delay solves the 'half-played' greeting file problem. Keep this value set between 1-3 for optimal performance.
NOTE: The 'half-played' greeting file problem usually exists on VOIP trunks.
(ex. John enters the sales conference (1001) and hears '... currently the only user in this conference' message. This message is only partial and can confuse conference members. Set this field to 1 (or higher, depending on how much is not heard) to play the message in full length.)
([0-9])
  • Conference color
Determines which color will be used for this conference in Bicom Systems GLOCOM.
(ex. Black)
(Select box)

Groups

Conference Groups are used to make groups of users that will have selected permissions for conferences using them.

Conference Groups
  • Group Name
Name of the conference group
(ex. Staff)
(Display)
  • Users
User Extensions that are added to this group.
(ex. 101, 108, 109)
(Display)
  • edit.png Edits the Conference Group configuration
(ex. click to edit Conference Group configuration)
(Buttom)
  • delete.png Deletes a Conference Group from the system
(ex. Click to delete a Conference Group from the system)
(Buttom)


When you click on the 'Add Conference' Group button, you will be able to add a new Conference Group.

General

Add Conference Groups screen


  • Group Name
Unique Conference Group name
(ex. Staff)
([a-z][0-9])

Options

  • Announce user join/leave w/review
If this option is checked/enabled, all new conference members will be asked to say their name and press the '#' key before they enter the conference. After user presses the '#' key they will be presented with the following menu:
  • 1 - press 1 to accept your name and enter the conference
  • 2 - press 2 to listen to your name
  • 3 - press 3 to re-record your name

This name will be recorded and played to other conference members when caller joins/leaves the conference.

(ex. John dials 1001 sales conference and is asked to say his name and to press the '#' key. Of course, he says 'John' and presses the '#' key. After that he is presented with a menu where he chooses to accept his name and enter the conference. At the same time, all conference members will hear 'John has entered the conference'. When John leaves, all conference members will hear 'John has left the conference' message).
(Check box)
  • Announce user join/leave
If this option is checked/enabled, announcement will be played when user joins or leave conference.
(ex. If John dials 1001 sales conference, he is asked to say his name and to press the '#' key. He says 'John' and presses the '#' key. At the same time, all conference members will hear 'John has entered the conference'. When John leaves, all conference members will hear 'John has left the conference' message).
(Check box)
  • Quiet mode
If this option is checked/enabled, conference members will not hear the enter and leave sound.
(ex. Check this option if you don't want to hear join/leave sound).
(Check box)
  • Record conference
This option will record the conference, so that you can download the record file.
NOTE: You can download the recorded file in Conferences: CDR's, by selecting a conference and clicking on the Listen button.
(ex. Yes)
(Check box)
  • Enable music on hold
Enable MOH (Music On Hold) if there is a single member in a conference. Enable this feature to play MOH class music files until someone else joins the conference.
(ex. If John enters the conference first, and he is the only one there, he will hear MOH. Enable this feature to play MOH class music files until someone else joins the conference).
(Check box)
  • Present menu
Returns the Conference options once * is dialed while in the conference.
(ex. John enters the sales conference and dials '*'. Conference options are played back (e.g. 'Please press 1 to mute/un-mute yourself')).
(Check box)
  • Announce number of participants
Announces the number of conference participants to a new conference member. There is currently only 1 other participant in the conference.
(ex. Sales conference has this option enabled and is currently empty. John enters the conference and hears 'You are currently the only person in this conference' payed back to him).
(Check box)
  • Set talker detection
Enable the talker detection which is sent to manager interface and conferences List.
(Check box)
  • Close the conference when last marked user exits
Closes the conference once the last marked user exits, no matter how many participants are still active in the conference conversation; their calls get immediately dropped.
(ex. John (marked user) enters the sales conference. This conference has this option enabled and there are 3 more members participating in the conference conversation. As soon as John leaves the conference, all other conference members will have their calls dropped and will no longer be able to talk to each other).
(Check box)
  • Wait the marked user before allowing anyone to talk
Disables the conference conversation until the marked user enters the conference.
(ex. This option is enabled for sales conference. There are 3 members waiting for John (marked user) to enter the conference. These 3 members will hear nothing, and will not be able to talk to each other until the John enters the sales conference).
(Check box)
  • Dynamic Conference
Dynamically adds a conferences.
(Check box)
  • Dynamic Conference with PIN prompt
Allows the first user that calls the conference, to set the PIN number for that conference during the call. All other callers will have to provide that PIN to be able to enter it.
(Check box)
  • Set talker optimization
Treats talkers who aren't speaking as being muted, meaning no encode is done on transmission and received audio that is not registered as talking is omitted causing no buildup in background noise.
(ex. Yes)
(Check box)
  • Enable Noise Reduction
This option will enable noise reduction for users inside the conference room.
(Check box)

Users

Users settings

There are two options for enabling users to join specific conference room. You can either enable all users by selecting check box for Enable All Users option or you can manually add users by clicking + sign in upper right corner of the Users table. This will open Conference Groups: Add User pop-up window where you can perform search by Extension number, Name or e-mail address. After your search results are displayed, simply click on user that you want to add to Users table.

Add User window
  • Enable All Users
With this option you will allow all users to enter a conference.
(Check box)
  • Extension
The extension number of the user that you have added to the group.
(ex. 233)
(Display)
  • Name
The name of the user that you have added to the group.
(ex. John Crichton)
(Display)
  • Admin
Sets the admin conference mode. If this option is enabled, conference calls coming from the extension will be treated with admin privileges.
(ex. No)
(Check box)
  • Marked
Sets the marked conference mode. If this option is enabled, conference calls coming from the extension will be treated with less than admin, but higher than regular conference participants privileges.
(ex. No)
(Check box)
  • Talk-Only
Sets the 'talk only' conference mode. If this option is enabled, conference calls coming from this extension will be allowed to talk only (no voice will be heard on the UAD/Phone).
(ex. No)
(Check box)
  • Lstn-Only
Sets the listen only conference mode. If this option is enabled, conference calls coming from the extension will be allowed to listen only (no voice will be sent from the UAD/Phone).
(ex. No)
(Check box)
  • Exit-#
If this option is enabled, users will be allowed to exit the conference by dialing the '#' key.
(ex. No)
(Check box)
  • Exit-Digit
If this option is enabled, users will be allowed to exit the conference by dialing any digit.
(ex. No)
(Check box)

CDRs

Conference CDRs

CDR displays detail records of all PBXware calls in the conferences with the following details.


  • Conference
Name of the conference
(ex. Tech Discussion)
(Display)
  • Start
Date and Time when the conference began
(ex. 04 Oct 2006 10:44:10)
(Display)
  • Duration
Conference duration time in hh:mm:ss format
(ex. 00:12:45)
(Display)
  • Participants
Number of users inside conferences
(ex. 10)
(Display)
  • icon-play.gif This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active.
  • icon-stop.gif This is a box used with the CDR commands to select a desired call.


Search/Filter

CDR Search filter


  • Start Date
Select a Search/Filter start date.
(ex. Click on a small 'Calendar' icon next to a field and select desired date).
(Option button)
  • End Date
Select a Search/Filter end date
(ex. Click on a small 'Calendar' icon next to a field and select desired date).
(Option button)
  • ID
ID of the CDR. When the user selects a CDR, the ID field shows that CDRs ID. If there are problem on the system, customer can supply support team with problematic CDR ID which helps in locating it.
(ex. 1221045103.66)
([0-9] .)
  • Start Time
When searching for CDRs, this is the start time in the Start Date
(ex. Time in hh:mm:ss format like 10:15:30)
([0-9] :)
  • End Time
When searching for CDRs, this is the end time in the End Date
(ex. Time in hh:mm:ss format like 15:20:30)
([0-9] :)
  • Destination
Search conferences based on the number of conference typed in this field.
(ex. 1006)
([0-9])

Actions

Listen

  • Listen
Once the 'Listen' icon is displayed next to a conference record, it means that the specific conference was recorded.
(ex. To play the recorded conference, check the box next to a 'Listen' icon and click 'Listen'. The browser will prompt you to open the sound file in your favorite audio player or to download the sound file).
(Option button)

TIP:

By default the sound format is available as a .gsm file. To change the recording format go to: 'Settings: Servers: Edit: Recordings format' and select one of the available sound formats:

  • gsm
  • wav
  • wav49
  • ogg

Print

Conference CDR print

Click on the 'Print' button to open a new popup window with the printing interface.

E-mail

Click on the 'E-mail' button to send all reports listed on page.


Enter e-mail address dialog







Provide the E-mail address where the report is to be sent and click the 'OK' button to proceed or 'Cancel' to abort the email action.

Confirmation dialog







Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only.


E-mail Report confirmation dialog







Finally, press 'OK' button to confirm email action or 'Cancel' to abort the email action

Advanced

When you click on the 'Advanced' button you will get two additional options: Delete Recording and Download CSV.

Advanced Options
  • Delete Recording
Deletes the recorded conferences.
(ex. Select a recorded conference and click this button to delete it from the file system).
(Command Button)
  • Download CSV
Download data as the .csv (Comma Separated Value) file.
(ex. Click this button to download the .csv file to your desktop).
(Command Button)


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