PBXware 5.3 Apps

From Bicom Systems Wiki


Apps section will provide an overview of gloCOM editions usage per extension, it will enable you to use Templates to apply for predefined gloCOM editions permissions per departments or to use Batch Mode to set up gloCOM editions permissions to the number of extensions.


License Counter

Overview page displays the full list of extensions on your PBXware system and assigned gloCOM editions. This page is added to make editions administration much easier and to help users make decisions easier in case they need to switch permissions between extensions.

When gloCOM Editions and Modules feature was introduced in PBXware 4.x a lot of previous problems with gloCOM licensing were solved. For example, now you are able to prevent users from switching to gloCOM editions that were not meant to be used with their position in the company, for example, from Business edition to Agent or Supervisor. However, this major feature also created a potential problem with migration from older PBXware versions to v 4.x. We were not able to simply disable all editions for all extensions on the system and make administrators work things out immediately after deployment in a very short time. On big systems, this would most likely cause service downtime which was unacceptable. Because of this, permissions had to be set to default value "ALL" thus allowing gloCOM apps to connect to PBXware in the same manner as before, allowing administrators to sort permissions later, gradually and without a rush.

Simplified Mobile app licensing

Mobile Editions

Users are able to see mobile devices available on the system as one group of mobile devices. Both iOS and Android options are merged as single Mobile Apps option. This way customer buys Mobile Apps subscriptions and connects mobile apps regardless of the platform.

Users are able to see mobile devices available on the system as one group of mobile devices. Both “iOS” and “Android” options are merged as single “Mobile Apps” option. This way customer buys "Mobile Apps" subscriptions and connects mobile apps regardless of the platform.

Because of this you should not be concerned in case you see that your license counter for Business edition is showing 17 of 10 (available -7) as displayed in screenshot. This will change to normal values once you sort out permissions on all of your extensions.

Setting gloCOM editions permissions one extension at the time would be a time-consuming process so we decided to create two options of adding permissions to multiple extensions at the same time. To do this, you can use the Template page and Batch Mode page.



Templates page gives you the option to predefine gloCOM editions per Department and to apply them to all extensions that are members of the selected department.

For example, in case you would like to enable all extensions that are members of the Sales department to use Business and iOS editions of gloCOM along with CRM module, Select Sales department from the drop-down list, uncheck ALL checkboxes in Editions and Modules sections, and select checkboxes for Business and iOS editions, as well as the checkbox for CRM module.

Saving these settings will apply these permissions to all extensions that are members of the Sales department. In case some of these extensions need additional permissions, you can edit permissions from the extension edit page.

NOTE: Saving permissions for selected departments will apply these values to all extensions that belong to that department. Extensions that might have their permissions changed manually after department template was applied will be excluded from future changes made in this manner. If you need to reapply the template to some of these extensions, you can do it from the Batch Mode page.

  • Department
From the drop-down list select the department you would like to apply new permissions for.
  • Editions
Select checkboxes for specific gloCOM editions to allow members of the selected department to use them, select ALL to apply no restrictions to editions usage.
  • Modules
Select checkboxes for a specific gloCOM module to allow members of the selected department to use them, select ALL to apply no restrictions to modules usage.

At the moment, CRM is the only available module but we plan to introduce many new modules in the future.

Batch Mode

Batch Mode

Batch Mode page allows you to add a selected set of permissions to specific extensions only, regardless of their department membership. This can be used in situations where selected department members need to use additional gloCOM editions.

There are two distinct scenarios where you could utilize Batch Mode:

  1. To reapply department templates to one or more extension that had their permissions manually changed after the department template was applied.
  2. To apply a specific set of permissions to multiple extensions, regardless of their department membership.

In order to apply department specific templates to one or more extensions that are members of several different departments, you can select the checkbox next to Use department templates and add a list of extensions you would like to set permissions for in the Extensions field. Once you click Save the rules should be applied to all extensions on your list.

The only difference in a scenario where you do not want to use department templates is that you would create a wanted set of rules for editions and templates, add extensions to the list and click save. Make sure that the Use department templates is disabled as otherwise, you will not be able to make the selection.



The Devices page displays a full list of all registered devices on your PBXware.

  • Platform
Select to search devices by platform
(ex. Android, iOS)

If you select 'All' you will see both Android and iOS devices which are registered on your PBXware. You can also select 'Android' and only Android devices will be shown and vice versa with iOS.)

  • Search
Select how to search device list
(ex.by Extension, Platform, Version...)

You can search all registered devices with any of the aforementioned parameters. Depending on which parameter you use (either the platform you want to see, the extension you created or the last update date, etc.) - only the designated device will be shown.

  • Extension
Displays the name and number of the extension using the device
(ex. 101(Anthony Smith))
  • Platform
Displays which platform the device is running
(ex.iOS, Android)
  • Last Update
Displays time and date when the device was last time registered
  • App ID
Displays the unique ID of the application
  • Version
Displays the version of the registered application
  • Public Key


The ability for an Admin to control gloCOM features globally per system, per edition and also per tenant.

  • Edition:
  • Select the edition to manage


  • Permissions:
  • Enable or disable permissions for the selected edition
  • ALL
  • Chat
  • Access Codes
  • Phone Do Not Disturb
  • Voicemail
  • Agent Pause
  • OSC
  • QOS
  • Directory

(Select box)

Next -> 22. Settings