PBXware 5.3 Reports

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Reports

Reports displays detailed records of all PBXware calls, system action logs, CLI messages, and SMTP logs






CDR

CDR displays detailed records of all PBXware calls with the following details

CDR
  • From:
The extension number from which the call was made
(ex. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).
(Display)
NOTE: Users can now search anonymous calls simply by entering 'anonymous' in the From field and then the query will display anonymous results only.
CDR Anonymous


  • To:
The extension number to which the call was made
(ex. If the call was made from extension 1001 to extension 1004, '1004' is displayed here).
(Display)
  • Date/Time:
Date and Time when the call was made
(04 Oct 2006 10:44:10)
(Display)
  • Total Duration:
Call duration time in hh:mm:ss format
(ex. 00:12:45)
(Display)
  • Rating Duration:
Time billed by the system
(ex. 00:12:45)
(Display)
  • Rating cost:
Cost of the call
(ex. 2.3)
(Display)
  • Status:
Displays the call status
Example:
Depending on whether a call was answered or not, this field value may have the following content:
  • Answered
  • Not Answered
  • Busy
  • Error
(Display)
  • record.gif This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
  • box.gif This is a box used with the CDR commands to select a desired call


Search/Filter

Search/Filter
  • Date Range:
Select a Search/Filter start date
(ex. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • From:
Select whether you want to search the CDRs by Destination(s) or by Trunk from which the call came in
(ex. Destination(s) or Trunks)
(Select box)
  • To:
This field points to the Destination(s) or Trunk for which you are searching
(ex. Trunk)
(Select box)
  • Status:
Search calls by selecting the desired call status
Example:
Click on the 'Please Select' button and select one of the available fields:
  • All
  • Answered
  • Not Answered
  • Busy
  • Error
(Select box)
  • ID:
Search/Filter
Search/Filter
CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).
By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.


TIP

After making any changes to the search filter, be sure to click the search icon




Actions

Actions
Listen
  • Listen:
Once the 'Listen' icon is displayed next to a call record, it means that the specific call was recorded.
New interface now also have integrated recordings player, enabling users to listen PBXware call recordings directly from their browser and navigate through the recording with a simple click of a mouse. This prevents the issue users might experienced with earlier versions, as they had to find a media player that supports formats in which recordings were being downloaded.
Download recordings option is still available, in case you would like to store it on your hard drive.
Most of the modern browsers are supported (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).


TIP

By default, the sound format is available as a .gsm file. To change the recording format, go to: 'Settings: Servers: Edit: Recordings format' and select one of the available sound formats:

  • gsm
  • wav
  • wav49
  • ogg

Call

To establish a call between two PBXware extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension

Call
  • Caller
PBXware extension that will make a call
Example:
Provide any PBXware extension number here, 1001 for example
([0-9])
  • Destination:
Destination extension that will be dialed by the 'Caller' extension
(ex. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under the 'From' and 'Destination' selected records)
(Select button)

TIP

After setting the 'Caller' and 'Destination' extensions, click the call icon.

Print

Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Print

Email

Click on the 'Email' button to send all of the reports listed on the page or select a box next to a report and click on the 'Email' button to send only the selected ones

Email 1







Provide an e-mail address where the report is to be sent and click the 'OK' button to proceed or 'Cancel' to abort the email action

Email 2







Press 'OK' to email all the CDR records on the current page (even if they are not selected), or click 'Cancel' to print only the selected records

Email 3






Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR
  • CLIR:
CLIR (Command Line Interface Record) details
(ex. Select a desired call record and click this button to view more technical details about the call. A small pop-up window will open with the data).
NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team
(Command Button)

CLIR report has been improved to show when the channels limit defined in the license is exceeded, the CLIR will show the exact numbers ( current > max ).

  • E-mail CLIR page
This option enables you to send the current CLIR to the desired e-mail address
  • Copy CLIR data to Clipboard
This option enables user to copy current CLIR data to Clipboard

Delete Recording

Delete Recording
Deletes the recorded calls. NOTE: For this command to be displayed, the appropriate enhanced service has to be set.
(ex. Select a recorded call and click this button to delete it from the file system)
(Command Button)

Download CSV:

Download CSV
Download data as a .csv (Comma Separated Value) file
(ex. Click this button to download the .csv file to your desktop)
(Command Button)

CDR Settings

Please provide a number in the 'Records per page' field

CDR Settings
  • Records per page:
Number of records displayed per page
(ex. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)
([0-9])

CLI Messages

CLI Messages

CLI messages provide a convenient method of showing messages received from the asterisk CLI (Command Line Interface). Each message is shown in the order received and, if clicked on, will open a new browser searching www.google.com with the message content text.


Available Message types:

  • Notice - A notice message is simply a formal notice and does not affect the system's operation
  • Warning - A warning message of an issue that will not usually affect the system's operation
  • Error - An error message may stop or affect the system's operation in some situations

SMTP Log

SMTP Log

This page will allow you to see eventual errors in regards to PBXware e-mail messages and notifications.

  • Notice - A notice message is simply a formal notice and does not affect the system's operation
  • Error - An error message may stop or affect the system's operation in some situations


Archiving Storage

Archiving Storage
Archiving Storage CDR

PBXware Archiving Storage automatically copies eligible files to a remote destination on a weekly basis. It is possible to store your data on Amazon Simple Server Storage, Google Drive, Dropbox or your own FTP server.


To check if a transfer was successful, under Reports, select Archiving Storage, specify the date range and click on the “Search Now” button. You can also filter the results by status, by clicking the drop-down menu and checking or unchecking the box next to each status and then clicking on a search button.

To listen or download recording already uploaded on Archiving storage press designated drive icon next to a CDR from the CDR menu.

The icon can be one of three options based on the existence and accessibility of the recording:

  • No icon: No recording is available for the entry.
  • Standard play icon: There is a recording locally available. Download and playback are available the same as before.

NOTE: Available only on Google and S3.


  • Service icon: There is no local recording available but there is a remotely stored recording available. Playback and download can be done by sending the recording to the client in segmented form.

NOTE: Listen and download must be enabled in license.



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