PBXware 5.3 Service Plans

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Service Plan


Service plan defines Call Rating details for all available destinations but it will also enable you to create a template for enhanced services, destinations and Online Self Care settings that will be automatically applied to extensions associated with service plan.

This screen lists all system service plans with the following details


Service Plans

Service Plans

This screen lists all Service Plans with the following details

  • Name:
Service plan name
(ex. Euro)
(Display)
  • 5.0.edit.png Edits the service plan
(ex. Click to edit the service plan configuration)
(Button)
  • 5.0.delete.png Deletes a service plan from the system
(ex. Click to delete a service plan from the system)
(Button)


Add/Edit Service Plan

These options fine tune the service plan with details such as minimum and connection charges, grace period, and inclusive minutes

Add/Edit Service Plans
  • Service Plan Name:
Service plan name, e.g. if the service plan name is 'Euro', select this name under 'Service Plan', under extensions to apply it to that Extension.
([a-z][0-9])
  • TBD:
Should Time Based Dialing be applied to the current Service Plan, e.g. Yes, No. N/A.
(Option buttons)
  • Minimum charge:
Minimum charge applied to each call regardless of the call duration, e.g. if a call is made, no matter how much it lasts, this 'minimum charge' will be applied.
([0-9])
  • Connection charge:
Charge applied to any call that leaves the system (only if other party answers)
(ex. If this charge is set to 0.4, each call that leaves the system will be charged that amount when other party answers the call)
([0-9])
  • Connection Charge per Destination Group:
If this option is set to Yes, user can define Minimum charge and Connection charge per Destination Group. If is set to No, Minimum charge and Connection charge will be applied from Service plan.
([0-9])
  • Total Inclusive Minutes:
Total number of inclusive minutes assigned to a service plan
(e.g. if the value of this field is set to '5', each user extension assigned to this service plan will have 5 free (inclusive) minutes of call time to a location to which inclusive minutes apply)


NOTE: 'Minimum charge' and 'Connection charge' will be applied if set.

NOTE: Make sure to edit service plan rates and apply inclusive minutes to a destination of your choice.

([0-9])
  • Grace Period:
Number of seconds at the beginning of a call during which call is not charged if it last equally or less than number of seconds set in grace period field, e.g. if grace period is set to 10 seconds, and call lasted 15 seconds, call will be charged for 15 seconds and e.g. if grace period is set to 10 seconds and call lasted 10 seconds or less, call will not be charged.
([0-9])
  • Call Rating Increment:
Call Rating type (MINIMUM_CHARGED/CHARGE_EVERY_$SECONDS)

E.g. If '30/6' is selected, and you've made the call which lasted 12 seconds, it will be billed as if you've made a 30 seconds call. If the call lasted for 39 seconds - it will be billed as if the call lasted 42 seconds (30 + 6 + 6 = 42)

(Select box)

Rates

These options set incoming/outgoing rates per each known destination

Rates
  • Destination Group:
Destination Group name
(ex. Mobile)
(Display)
  • 5.0.edit.png Edits the Destination Group charges
(Click to edit a Destination Group charges)
(Button)

Upload/Download

Destination Group rates can be easily uploaded and download from the server. Update the .CSV file on your desktop, click on the 'Browse' button, select the file, and click on the 'Upload' button.

TIP

The CSV file must be in following format (Code,"Route","Destination","Outbound","Inbound"). For example, 93,"Afghanistan","mobile"

To download rates file from the server, just click on the 'Download CSV' button.

Routes

Click on a letter under the 'Routes' navigation 'U', for example, and select 'United States'. A list of 'Destination Groups' will be displayed under 'Destination Group'. Click on the 'Edit' button to edit the Destination Group's charges.

Routes

TIP

If Time Based Dialing is turned on, you will enter charging for all TBD rules

  • Outbound:
Destination group outbound charge
(ex. If you edit the 'Mobile' destination group and set this option to 5.00000, this rate will be applied to all calls made to this Mobile destination)
([0-9])
  • Inbound:
Destination group inbound charge
(ex. If you edit the 'Mobile' destination group and set this option to 5.00000, this rate will be applied to all calls received from this Mobile destination)
([0-9])
  • Inclusive:
Should inclusive minutes be calculated for this destination
(ex. If this option is enabled, inclusive minutes will be applied when dialing of receiving calls from this location)
(Option buttons)

Enhanced Services

Enhanced Services

Enhanced Services set here will be applied to all users assigned to this Service Plan. For example, if the 'Euro' Service Plan is set to have only 'Call Forwarding' enabled, all users with the 'Euro' Service Plan will have 'Call Forwarding' enabled only.

  • When creating service plan default enhanced services can be selected, by selecting a star symbol next to service, which will be available in OSC for the end user.

For more on Enhanced Services, please click the link below: Enhanced Services

Destinations

Destinations

Destinations set here will be applied to all users assigned with this Service Plan. For example, if the 'Euro' Service Plan is set to have 'UK: Proper' destination allowed only, all users with the 'Euro' Service Plan will be able to call only 'UK: Proper'

Online Self Care

When you click on this button, a new window will open and from which you can set which options will be shown in Online Self Care of extensions that are covered by this Service Plan.

Online Self Care
  • Show voicemail
Whether to show the voicemail option in OSC of extensions covered by this Service Plan
(Check box)
  • Show Enhanced Services
Whether to show Enhanced Services in OSC of extensions covered by this Service Plan
(Check box)
  • Show destination permissions
Whether to show allowed destinations in OSC of extensions covered by this Service Plan
(Check box)

Call Rating Defaults

Call Rating Defaults

Call Rating Template

NOTE: The default Call Rating template on Service Plan will be used only when users, without privileges to set and control Call Rating, create new Extensions.
  • Call Rating:
Enable Call Rating by using the template.
(E.g. Yes, No, Not Set)
(Option buttons)
  • Slave:
Set two Extensions to share the same call rating funds.
(E.g. Yes, No, Not Set)
(Option buttons)
  • Master Account Code:
If the previous "Slave" field is set to "Yes", here users should enter the Master Extension Number from which the funds will be used.
(E.g If the Extension 1000 is a Master Extension and has 100.00 of credit, and we want the Slave Extension 1001 to use these funds, we need to set 'Master Account Code'='1000'. Now, any calls made by these two Extensions will take the credit off of the Extension 1000.)
([0-9])
  • Reminder Balance:
Set the account balance amount at which a reminder should be sent to the user.
If this field is set to 10, the user will receive an e-mail notification when the account balance reaches 10.
NOTE: This option is available if "Slave" is set to "No/Not Set".
([0-9])
  • Credit Limit:
Set the maximum amount that the system will extend to the Call Rating account.
If this field is set to '10' and the account balance has dropped down to "0", the account will still have "10" units in available funds.
NOTE: This option is available if "Slave" is set to "No/Not Set".
([0-9])
  • Enable Limits:
Set the limits to one of the following options: 'Yes', 'No', 'Not Set'.
NOTE: This option is available if "Slave" is set to "No/Not Set".
(Option buttons)
  • Limit Type:
Set the limits to be applied 'Daily' or 'Monthly'.
NOTE: This option is available if "Slave" is set to "No/Not Set" and "Enable Limits" is set to "Yes".
(Select box)
  • Soft Limit:
Depending on the 'Limit Type', when the Extension reaches a Soft Limit, the e-mail will be sent to the person in charge of Call Rating.
(E.g. Set 10 here, if you want an e-mail sent when the user hits that amount when calling.)
NOTE: This option is available if "Slave" is set to "No/Not Set" and "Enable Limits" is set to "Yes".
([0-9])
  • Hard Limit:
Depending on the 'Limit Type', when the Extension reaches 'Hard Limit', the system will block this Extension from making any further calls.
(E.g. Set 20 here, if you want the system to block this Extension from making any calls when the user hits that amount when calling.)
NOTE: This option is available if "Slave" is set to "No/Not Set" and "Enable Limits" is set to "Yes".
([0-9])

Time Based Dialing

Time Based Dialing is a feature which enables call charging by specific TBD rules. These rules specify date/time for which they apply. When entering Rates in Service Plans with enabled TBD, you will be able to enter price rates for every specified TBD rule

Time Based Dialing

This screen lists all TBD rules with the following details

  • Rule name
TBD rule name
(ex. Working hours)
(Display)
  • Priority
Priority of TBD rule
(ex. 55)
(Display)
  • 5.0.edit.png Edits the TBD rule
(ex. Click to edit the TBD rule)
(Button)
  • 5.0.delete.png Deletes the TBD rule
(ex. Click to delete the rule)
(Button)

Add TBD Rule

These options are used for adding/editing specific TBD rules

Add TBD Rule
  • Rule name:
TBD rule name
(ex. Working hours)
([a-z][0-9])
  • Rule priority:
This field defines the priority of the TBD rule. If dates or times of two or more rules are overlapping, the rule with the higher priority is taken.
NOTE: Priorities are numbers between 1 and 100, where 100 is the highest priority
(ex. 55)
([0-9])
  • Rule mode:
Depending on the rule mode, the TBD rule can be set by the Date range or the Day/Time range
Example:
  • Day/Time range
  • Date range
(Select box)
  • Day range:
The first day of the day range in which the TBD rule applies
(ex. Monday - Sunday)
(Select box)
  • Day range:
The last day of the day range in which the TBD rule applies
(ex. Monday - Sunday)
(Select box)
  • Time range:
Beginning time of the time range in which TBD rule applies
(ex. 00:00h - 23:00h)
(Select box)
  • Time range:
Ending time of the time range in which the TBD rule applies
(ex. 00:00h - 23:00h)
(Select box)
  • Date range:
Pick a start and end date by clicking on the buttons in which the TBD rule applies
(ex. 09-03-2008)
(Buttons)


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