Polycom VVX411

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Introduction

Polycom VVX411 User Guide

This Configuration Guide is written as general guide on how to configure the Polycom phone model VVX 411 to work with PBXware 5.3.4.


Video Tutorial

Video tutorial explaining Auto Provisioning setup for Polycom Phone on PBXware 5.


Requirements

Identifying phone model

To start and successfully complete registration of your Polycom phone you need to know which phone model you will setup.

From the back of each Polycom phone there are exact model information that you should check. Although different phone models can have exactly the same requirements and installation procedure, phone models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your phone.

Phone firmware

Make sure that your phone is loaded with firmware version 6.0.0, and Polycom firmware pack is downloaded and extracted to tftp folder on server. For more information please visit Polycom firmware installation page.

DHCP server

Fully configured and operational DHCP server.

PBXware version

In order to find out the PBXware version, please login to PBXware and navigate to Settings: About. On the top of About page is a code similar to this one "PBXware Edition: Business, Release: 5.3.4 (041373f), Running: 1.4.24-gc-75ee203", where "Release" denotes the exact version of your PBXware.


Installation

This chapter describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.

The following topics are covered:

  • Power adapter
  • Power over Ethernet (PoE)
  • Factory settings

Power adapter

Connect the Network and Power

  • Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
  • Connect the ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Power over Ethernet (PoE)

Connect the Network (only)

Using a regular ethernet cable your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.

  • Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Reset to factory settings

Reset to factory settings.

This step is not required for out-of-the-box phones, however, if the phone has been already used then it is a must.

  • Press Home button.
  • Go to Settings and press the Select button.
  • Go to Advanced and press the Select button.
  • You'll be asked to enter password, enter your password (default password 456), press the Enter button.
  • Go to Administration Settings and press the Select button.
  • Go to Reset to Defaults and press the Select button.
  • Go to Reset To Factory and press the Select button.
  • Confirm your action by pressing the Yes button.


Registering phone

This chapter describes how to identify Polycom phone model, requirements that must be met and how to register the phone using manual configuration or auto provisioning.

The following topics are covered:

  • Manual configuration
  • Auto provisioning

Manual configuration

This chapter describes how to set UAD settings, create PBXware extension and register the phone.

The following topics are covered:

  • UAD settings
  • Creating extension
  • Registering phone

UAD Settings

UAD settings

Login to PBXware web administration interface.

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10
  • Login to PBXware with your e-mail address and password.

UAD settings

  • Navigate to Settings:UAD.
  • Make sure Polycom UAD is enabled. To check the UAD status click on the edit icon corresponding to your Polycom phone.
  • Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
  • Click on the Save button to save changes.

Creating extension

Creating Extension

Add extension.

  • Navigate to Extensions. Click on Add Extension.
  • The standard options window will be shown below.
  • Select Polycom phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
  • Click on the Next step button.

Extension values.

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com.
  • Click on the Save button.

Registering phone

This chapter describes how to register Polycom phone using Hostname or IP Address, or DNS SRV.

The following topics are covered:

  • Hostname or IP Address
  • DNS SRV

Registering your device

A) Line configuration from devices web interface.

To access the web interface of your Polycom phone, first you must know it's IP address on your network.

To find the IP address of your device please:

  • Press the Home button.
  • Go to Settings and press the Select button.
  • Go to Status and press the Select button.
  • Go to Network and press the Select button.
  • Go to TCP/IP Parameters and press the Select button.
  • IP address is displayed under IP: e.g. 192.168.8.198
  • Then in your web browser enter the IP address of your Phone, if everything is OK, you should be displayed with Password prompt. If your Polycom device is at factory defaults the password should be 456.

NOTE: Depending on your Polycom device and its firmware, web interface settings may vary.

  • After you log in, under VIEWS you should select Simple Setup.
  • Then use the toggling show/hide button to reveal the content of the SIP Server group.
  • Enter your PBXware IP address into Address field.
  • Enter 5060 into Port field.
  • After this has been completed you should then use the toggling show/hide button to reveal the content of the IP Line Identification
  • Enter extension into the Address field.
  • Enter extension into the Authentication User ID field.
  • Enter extension secret into the Authentication Password field.
  • Press Save button to preserve changes. Your phone should register after couple of seconds, if not, please reboot your phone.

B) Line configuration on device

  • Press the Home button on your phone.
  • Go to Settings and press the Select button.
  • Go to Advanced and press the Select button.
  • Enter password and press the Enter button. Please note, factory default password is 456.
  • Press the Select button to enter Administration Settings.
  • Go to Line Configuration and press the Select button.
  • Go to Line 1 and press the Select button.
  • Go to Address and press the Edit button and enter PBXware extension number. Example: 1003 and press the Ok button.
  • Go to Authentication and press the Select button.
  • Go to User ID: and press the Edit button. Enter PBXware extension number then press the Ok button.
  • Go to Password and press the Edit button, enter PBXware extension secret e.g. %3DfChBz59, then press the Ok button.
  • Press the Back button three times.
  • Press the Select button for Save Config.
  • Press the Home button on your phone.
  • Go to Settings and press the Select button.
  • Go to Advanced and press the Select button.
  • Enter the password and press the Enter button. Please note, factory default password is 456.
  • Press the Select button to enter Administration Settings.
  • Go to Call Server Configuration and press the Select button.
  • Press the Select button to enter SIP.
  • Press the Select button to enter Server 1.
  • Press the Edit button to edit Address and enter PBXware IP address e.g. 192.168.8.185 then press the Ok button.
  • Press the Back button three times.
  • Press the Select button for Save Config.
  • If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

DNS SRV

DNS SRV

This chapter describes how to use a DNS SRV record which specifies the location of the PBXware. NOTE: Your DNS Server needs to be configured correctly for this to work. Bicom Systems can provide service to set up this for you.

Check if the DNS SRV is enabled in your PBXware

  • Contact your PBXware administrator to find out if the DNS SRV is enabled in your PBXware, or if you have access to the PBXware you can check this yourself.
  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Login to PBXware with your e-mail address and password.
  • Navigate to Settings: Servers. Click on the server corresponding edit button.
  • In Auto Provisioning group, make sure Use DNS SRV when possible: is set to Yes. If it is set to No or N/A, set to Yes and click on the Save button. NOTE: You must re-save all your extensions configured for Auto Provisioning.

Configure Line

  • Press the Menu button on your phone.
  • Scroll to Settings and press the Select button.
  • Scroll to Advanced and press the Select button.
  • Enter password and press the Enter button. Please note, factory default password is 456.
  • Press the Select button to enter Admin Settings.
  • Go to Line Configuration and press the Select button.
  • Go to Line 1 and press the Select button.
  • Go to Server 1 and press the Select button.
  • Press the Edit button to edit Address line and enter the Hostname.
  • Example for the Hostname: abc.bicomsystems.com
  • Make sure you replace Hostname from this example with your PBXware Hostname.
  • Make sure DNS server is configured to automatically route registration request to a PBXware which is actually under another domain name, example: abc.bicomsystems.com.
  • Go to Authentication and press the Select button.
  • Press Edit button to edit User ID enter PBXware extension number. Example: 1003. Then press the Ok button.
  • Go to Password and press the Edit button, enter secret of the extension as received in the e-mail associated with this extension. Example: %3DfChBz59. Then press the Ok button.
  • Press the Back button twice, then press the Select button to Save Configuration.
  • Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

Auto provisioning

This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address.

The following topics are covered:

  • UAD settings
  • Creating extension
  • Registering phone

UAD Settings

UAD settings

Login to PBXware web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Login to PBXware with your e-mail address and password.

UAD settings

  • Navigate to Settings:UAD.
  • Make sure Polycom UAD is enabled. To check the UAD status click on the edit icon corresponding to your Polycom phone.
  • Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
  • Click on the Save button to save changes.

Creating Extension

Creating Extension

Add Extension

  • Navigate to Extensions. Click on Add Extension.
  • The standard options window will be shown below.
  • Select Polycom phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
  • Click on the Next step button.

Extension values

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Auto Provisioning
Set to Yes.
  • MAC Address
Enter Polycom phone MAC address. Example: 0004F2123456. MAC address can be found at the back of the phone.
  • Click on the Save button.

Registering phone

This chapter describes how to register Polycom phone using DHCP, TFTP, HTTP & HTTPS.

The following topics are covered:

  • DHCP
  • TFTP or HTTP & HTTPS

DHCP

Configure DHCP

  • Make sure your DHCP router is configured to use option 66 to automatically instruct phones with the URL for auto provisioning. For more information refer to your router documentation or contact your network administrator.

Phone first boot or user initiated reboot

  • Auto provisioning process will start during phone first boot or after reboot process has been initiated by user. DHCP server will instruct the phone where from to pickup appropriate configuration file. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

TFTP or HTTP & HTTPS

Network Configuration

If there is no DHCP in your network, you can still auto provision your Polycom phone. Please refer to your Polycom phone model User Guide for instruction about setting static IP address. After you configure your Polycom phone to use a static IP address, continue with the following steps.

  • Enter password and press Submit button. NOTE: Factory default password is: 456.
  • Go to Settings in the upper navigation menu and choose Provisioning Server.
  • You must choose one of the following Server Type: HTTP, HTTPS or Trivial FTP and press the Select button. Please Note: Our recommendation is to use the Server Type HTTP.
  • Depending on what Server Type has been chosen into Server Address field type:
If the Server Type is HTTP or HTTPS enter followed by Hostname or IP Address, followed then by /prov and press Ok.
Example for Hostname using HTTP: abc.bicomsystems.com/prov
Example for Hostname using HTTPS: abc.bicomsystems.com/prov
Example for IP Address using HTTP: 192.168.1.10/prov
Example for IP Address USING HTTPS: 192.168.1.10/prov
Into Server User field enter your HTTP username.
Into Server Password field enter your HTTP password.
If the Server Type is TFTP enter Hostname or IP Address.
Example for Hostname: abc.bicomsystems.com.
Example for IP Address: 192.168.1.10
  • Click on Save button.
  • Confirm by choosing Yes.
  • Wait while the phone reboots.
  • Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.