Snom D335

From Bicom Systems Wiki

Introduction

Snom D335 User Guide

This Configuration Guide is written as a general guide on how to configure the Snom phone model D335 to work with PBXware 5.3.7.

Requirements

Identifying Phone Model

To start and successfully complete registration of your Snom phone, you need to know which phone model to set up.

On the back of each Snom phone, there is model information that you should check. Although various phone models can have exactly the same requirements and installation procedures, phone models can also have significantly different requirements and installation procedures, so that is why it is important to know the model you own which results in you setting up the device successfully.

Phone Firmware

  • Make sure that your phone is loaded with an appropriate firmware version, 10.1.57.14.
  • To find out the firmware version of your Snom phone model, open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Go to System Information in the left navigation menu.

DHCP Server

Fully configured and operational DHCP server.

PBXware Version

PBXware version 5.3.7

In order to find out the PBXware version:

  • Log in to PBXware
  • Navigate to Settings: About.

On the top of About page, you may see a code similar to this one PBXware Edition: Business, Release: 5.3.7 (387597b7), Running: 13.23.1-gc-34a0982f, PBXware Proxy v5.3.5 (872e553), API: 5.3, libmemcached version: 1.0.18, where Release denotes the current version of your PBXware.

Installation

This section describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.

The following topics are covered:

  • Power Adapter
  • Power over Ethernet (PoE)
  • Factory Settings

Power Adapter

Connect the Network and Power

  • Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
  • Connect the Ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Power over Ethernet (PoE)

Connect the Network (only)

Using a regular Ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.

  • Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Find the phone IP address

Find out your Snom phone IP Address.

  • Press the Settings softkey.
  • Press number 6 to enter 6. Information.
  • Press number 2 to enter 2. System Info.

The IP address will be displayed on the top of a display.

Reset to factory settings

This step is not required for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.

  • Open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Click Advanced in the left navigation menu.
  • Click the Update tab.
  • Click the Reset button and confirm with OK in order to reset the phone to factory settings. A phone will reset to the factory settings and reboot.
  • Wait some time for a device to reboot.

NOTE: Do not unplug or remove power to the phone while it is updating firmware and configuration.

NOTE: After factory reset, the phone language and timezone must be selected before registering the phone.

Registering Phone

This section describes how to identify the Snom phone model, requirements that must be met, and how to register a phone using Manual configuration or Auto provisioning.

The following topics are covered:

  • Manual Configuration
  • Auto Provisioning

Manual Configuration

This section describes how to set UAD settings, create the PBXware Extension, and register the phone.

The following topics are covered:

  • UAD settings
  • Creating Extension
  • Registering Phone

UAD Settings

UAD settings

Log in to the PBXware's web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Log in to PBXware with your e-mail address and password.

UAD Settings

  • Navigate to Settings: UAD.
  • Make sure that the Snom UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Snom phone.
  • Make sure that Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
  • Click the Save button to save changes.

Creating Extension

Creating Extension

Add the Extension

  • Navigate to Extensions. Click the Add Extension button.
  • The standard options window will be shown below.
  • Select the Snom phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
  • Click the Next step button.

Extension Values

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the Extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Click the Save button.

Registering Phone

This section describes how to register the Snom phone using Hostname or IP Address.

Hostname or IP Address

Log in to the phone's web administration interface

  • Open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22
  • Click Identity 1 in the left navigation menu.
  • Enter or set the following details into the respective fields.
REQUIRED FIELDS:
  • Identity Active
Make sure the On radio box is selected.
  • Display name
PBXware Extension name. Example: John
  • Account
Usually the same number as the Authentication Username.
  • Password
The Secret of the Extension as received in the e-mail associated with this Extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created Extension.
  • Registrar
Enter the Hostname or IP Address of PBXware.
- Example of a Hostname: voip.bicomsystems.com
- Example of an IP Address: 192.168.1.10
  • Authentication Username
PBXware Extension number. Example: 103.
  • Click the Apply button.
  • You will have to wait some time for the device to reboot. If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify registration.

Auto Provisioning

This section describes how to set UAD settings, create the PBXware Extension, and register the phone using DHCP or Static IP address.

The following topics are covered:

  • UAD Settings
  • Creating Extension
  • Registering Phone

UAD Settings

UAD settings

Log in to the PBXware's web administration interface.

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Log in to PBXware with your e-mail address and password.

UAD Settings

  • Navigate to Settings: UAD.
  • Make sure that the Snom UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Snom phone.
  • Make sure that Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
  • Click the Save button to save changes.

Creating Extension

Creating Extension

Add the Extension

  • Navigate to Extensions. Click the Add Extension button.
  • The standard options window will be shown below.
  • Select the Snom phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet etc.
  • Click the Next step button.

Extension values

Enter values into the required field text boxes.
REQUIRED FIELDS:
  • Name
Enter a name for the Extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Auto Provisioning
Set to Yes.
  • MAC Address
Enter the Snom phone's MAC address. Example: 001565FF1536. The MAC address can be found at the back of the phone.
  • Click the Save button.

Registering Phone

This section describes how to register a Snom phone using DHCP, TFTP or HTTP.

The following topics are covered:

  • DHCP
  • TFTP or HTTP

DHCP

Configure DHCP

  • Make sure that your DHCP router is configured to use option 66 to automatically instruct phones with the URL for Auto provisioning. For more information, please refer to your router documentation or contact your network administrator.

Phone's first boot or user initiated reboot

  • The Auto provisioning process will start during the phone's first boot or after the reboot process has been initiated by the user. The DHCP server will instruct the phone from where to pick up an appropriate configuration file. If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify registration.

TFTP or HTTP

  • Open a new browser window and enter the phone's IP address, e.g. http://192.168.1.22.
  • Click Advanced in the left navigation menu.
  • Decide what server type you intend to use: HTTP or Trivial FTP. NOTE: Our recommendation is to use HTTP.
  • If you decide to use the HTTP server type, click the QoS/Security tab in the top navigation menu.
Enter the Auto Provisioning username and password into the User and Password fields under HTTP Client.
  • Click the Apply button.
  • Click the Update tab in the top navigation menu.
  • Enter http:// followed by Hostname or IP Address, and then followed by /prov/snomd335-{mac}.htm
NOTE: The letter ‘d’ is case insensitive.
Example of a Hostname using HTTP: http://abc.bicomsystems.com/prov/snomd335-{mac}.htm
Example of an IP Address using HTTP: http://192.168.1.10/prov/snomd335-{mac}.htm
  • Click the Apply button.
  • If you decide to use the TFTP server type, enter tftp:// followed by Hostname or IP Address, and then followed by /snomd335-{mac}.htm
NOTE: The letter ‘d’ is case insensitive.
Example of a Hostname: tftp://voip.bicomsystems.com/snomd335-{mac}.htm
Example of an IP Address: tftp://192.168.1.10/snomd335-{mac}.htm
  • Click the Apply button.
  • Click the Reboot button.
  • A pop-up window will show up, click the Yes button to confirm your action and to reboot the phone.
  • You will have to wait a couple of seconds for the configuration to be updated. NOTE: Do not power off the phone.
  • Enter **## to reboot again.
  • The auto-provisioning process will start during the phone's reboot process. The phone will pick up an appropriate configuration file from PBXware. If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify registration.

Configure BLF

This section describes how to configure BLF (Busy Lamp Field) for Snom D335.

Extension Settings

Log in to the PBXware's web administration interface.

  • Open a new browser window and enter the IP address in order to access the PBXware's web administration login page. Example: http://192.168.1.10.
  • Log in to PBXware with your e-mail address and password.

Edit Extension.

  • On the Extensions page, click the Edit icon corresponding to your Extension.
  • Click the Advanced Options button.
  • Navigate down to the Auto Provisioning and Presence group of settings.
  • Make sure Auto Provisioning is set to Yes.
  • Make sure Presence is set to "Yes".
  • Click the Save button to save changes.
  • Click the Enhanced services.
  • Click the Directory / BLF List check box and click Save in order to enable this feature.
  • Click the Directory / BLF List Edit button.
  • Enter user's Extension number and click the BLF check box.
  • Click Save.
  • Reboot your phone.