Troubleshooting DTMF Troubleshooting
From Bicom Systems Wiki
In case that DTMF tones are not working for your phone/UAD, please follow these steps in order to troubleshoot:
[EXTENSION]
If call is placed from local extension:
- Navigate to 'Extensions'
- Click on 'Edit' button to change extension settings
- Click on 'Advanced Options'
- Set new mode under 'DTMF Mode' option
- Click on 'Save' button
[RELAX DTMF]
If call enters PBXware over a SIP trunk:
- Navigate to 'Settings: Protocols: SIP'
- Set 'Relax DTMF' = 'Yes'
- Click on 'Save' button
- Click on 'Reload' button
[INCREASE RECEIVING SIGNAL]
If using PSTN cards/trunks:
- Navigate to 'Trunks'
- Click on 'Edit' button next to a PSTN trunk
- Click on 'Advanced Options'
- Set 'RX Gain' = '2'
- Click on 'Save' button
[SANGOMA CARDS]
If using Sangoma cards please follow this guide. http://wiki.sangoma.com/wanpipe-linux-asterisk-debugging#a104d_echo_debug
[PROVIDER SETTINGS]
- Please check with your service provider that you're using best quality
- Try dialing through another provider
- Try using a different uad/phone
[PHONE]
- A DTMF mode can be forced on some phones as well.
- Find the IP address of your phone/UAD and open it in favorite browser.
- Please follow the phone/UAD manufacturer manual to change DTMF settings.
[IVR]
If an incoming call enters PBXware and goes into a Queue:
- Navigate to 'Queues'
- Click on the 'Edit' button to change the settings
- Click on 'Advanced Options'
- Set 'Response Timeout' = '4'
- Set 'Digit Timeout' = '4'
- Click on the 'Save' button
