This User Guide is written as general guide on how to set up the Cisco 8865 phone model to work with PBXware.
¶ Requirements
1. Identify Cisco Phone Model
- To start and successfully complete registration of your Cisco phone you need to know which phone model you will setup.
- From the back of each Cisco phone there are exact model information that you should check. Although different phone models can have exactly the same requirements and installation procedure, phone models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your phone.
2. Phone firmware
- Make sure that your phone is loaded with appropriate firmware version 11.2.3.
- For Cisco phone model 8865 press the Settings button, scroll to Status, press Select. Go to Product information, press Select, scroll to Software version.
3. DHCP server
- Fully configured and operational DHCP server.
4. PBXware version
- In order to find out the PBXware version, please login to PBXware and navigate to Settings: About. On the top of "About" page is a code similar to this one "PBXware Edition: Business, Release: 5.3.5 (041373f), Running: 1.4.24-gc-75ee203", where "Release" denotes the exact version of your PBXware.
¶ Installation
This chapter describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.
The following topics are covered:
- Power adapter
- Power over Ethernet (PoE)
- Factory Settings
¶ Power Adapter
1. Connect the Network and Power
- Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
- Connect the ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ Power over Ethernet (PoE)
1. Connect the Network (only)
Using a regular ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.
- Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.
NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.
¶ IP Address
1. Find out your Cisco phone IP Address
- For Cisco phone model 8865, press the Settings button, scroll to Status, press select. Scroll to Network status and press Select. Go to IPv4 status and view current IP address under the IP address field.
¶ Factory Settings
1. Reset to factory settings
This step is not required for out-of-the-box phones, however, if the phone has been already used then it is a must.
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22
- Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- For Cisco phone model 8865 press the Settings button, scroll to Device administration, press Select, scroll to Factory reset and press OK, phone will be reset to the factory default settings.
- Wait sometime prior for device to reboot.
NOTE: Do not unplug or remove power to the phone while it is updating firmware and configurations.
¶ Registering Phone
This chapter describes how to identify Cisco phone model, requirements that must be met and how to register the phone using manual configuration or auto provisioning.
The following topics are covered:
- Manual Configuration
- Auto Provisioning
¶ Manual Configuration
This chapter describes how to set UAD settings, create PBXware extension and register the phone.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Phone
¶ UAD Settings
1. Login to PBXware web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10
- Login to PBXware with your e-mail address and password.
2. UAD settings
- Navigate to Settings:UAD.
- Make sure Cisco UAD is enabled. To check the UAD status click on the edit icon corresponding to your Cisco phone.
- Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating Extension
1. Add Extension
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Cisco phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
2. Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Click on the Save button.
- Optionally, click on the Save & E-mail button. Account details will be sent to the e-mail address associated with this extension.
OPTIONAL FIELDS
- Extension
An auto-generated extension number based on the next available sequential number. An extension value can be changed. Example: 1003.
- Secret
A secret value associated with the UAD is auto-generated in order to allow the UAD to successfully register with the system. The secret value can be changed, however it is STRONGLY recommended not to change the system generated value to a simple value like "1234" or "1003" etc.
- PIN
An auto-generated PIN will allow access to voicemail and online self-care.
¶ Registering Phone
This chapter describes how to register Cisco phone using Hostname or IP Address, or DNS SRV.
The following topics are covered:
- Hostname or IP Address
- DNS SRV
¶ Hostname or IP Address
1. Login to phone web administration interface
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.
- Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on Admin Login and then on Advanced.
- Click on Ext 1 or Ext 2, Ext 3 and Ext 4.
- Enter or set the following details into the respective fields.
REQUIRED FIELDS:
- Line Enable
Make sure the Yes is selected.
- Proxy
Enter the Hostname or IP Address of the PBXware.
- Example for Hostname: voip.bicomsystems.com
- Example for IP Address: 192.168.1.10
- User ID
PBXware extension number. Example: 1003.
- Password
The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.
- Click on the Submit All Changes button.
- You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ DNS SRV
This chapter describes how to use a DNS SRV record which specifies the location of the PBXware. NOTE: Your DNS Server needs to be configured correctly for this to work. Bicom Systems can provide service to set up this for you.
1. Login to phone web administration interface.
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.
- Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on Admin Login and then on Advanced.
- Click on Ext 1 or Ext 2, Ext 3 and Ext 4.
- Enter or set the following details into the respective fields.
REQUIRED FIELDS:
- Line Enable
Make sure the Yes is selected.
- Proxy
In the Proxy field enter the Hostname.
- Example for the Hostname: bicomsystems.com
- Make sure you replace Hostname from this example with your PBXware Hostname.
- Make sure DNS server is configured to automatically route registration request to a PBXware which is actually under another domain name, example: newbicomsystems.com.
- Use DNS SRV
Select Yes.
- DNS SRV Auto Prefix
Select Yes.
- User ID
PBXware extension number. Example: 1003.
- Password
The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.
- Click on the Submit All Changes button.
- You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ Auto Provisioning
This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Phone
¶ UAD Settings
1. Login to PBXware web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
- Login to PBXware with your e-mail address and password.
2. UAD settings
- Navigate to Settings:UAD.
- Make sure Cisco UAD is enabled. To check the UAD status click on the edit icon corresponding to your Cisco phone.
- Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
- Click on the Save button to save changes.
¶ Creating Extension
1. Add Extension
- Navigate to Extensions. Click on Add Extension.
- The standard options window will be shown below.
- Select Cisco phone model from the UAD select box.
- Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
- Click on the Next step button.
2. Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the extension being created. Example: John Smith.
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Auto Provisioning
Set to Yes.
- MAC Address
Enter Cisco phone MAC address. Example: 0002FDFF1536. MAC address can be found at the back of the phone.
- Click on the Save button.
¶ Registering Phone
This chapter describes how to register Cisco phone using DHCP, TFTP, HTTP & HTTPS or DNS SRV.
The following topics are covered:
- DHCP
- TFTP or HTTP & HTTPS
- DNS SRV
¶ DHCP
1. Configure DHCP
- Make sure your DHCP router is configured to use option 66 to automatically instruct phones with the URL for auto provisioning. For more information refer to your router documentation or contact your network administrator.
2. Phone first boot or user initiated reboot
Auto provisioning process will start during phone first boot or after reboot process has been initiated by user. DHCP server will instruct the phone where from to pickup appropriate configuration file. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ TFTP or HTTP & HTTPS
1. Login to phone web administration interface
If there is no DHCP in your network, you can still auto provision your Cisco phone. Please refer to your Cisco phone model User Guide for instruction about setting static IP address. After you configure your Cisco phone to use a static IP address, continue with the following steps.
- Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22
- Login to the phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.
- Click on Admin Login and then on Advanced.
- Click on Provisioning tab.
- You can use TFTP or HTTP & HTTPS protocols in order to Auto Provision your Cisco phone.
¶ TFTP
- In the Profile Rule field enter tftp:// followed by Hostname or IP Address, followed then by /$MA.cfg.
- Example for Hostname: tftp://voip.bicomsystems.com/$MA.cfg
- Example for IP Address: tftp://192.168.1.10/$MA.cfg
- Make sure you replace Hostname or IP Address from this example with your PBXware Hostname or IP address.
- Click on Submit All Changes and wait 35 seconds. The phone may reboot.
- Reboot the phone and wait for the phone to reboot once again.
- Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.
¶ HTTP & HTTPS
This chapter describes how to use HTTP & HTTPS protocols in order to register Cisco phone.
NOTE: Your PBXware needs to be configured correctly for HTTP to work. Please make sure that HTTP username and HTTP passwords are set in Auto provisioning section in Settings -> Servers/Tenants -> Server/Tenant name [edit]. Contact your PBXware administrator. Bicom Systems can provide service to set up this for you.
In the Profile Rule field enter [--uid username --pwd password] http:// or https:// followed by Hostname or IP Address, followed then by /prov/$MA.cfg
- Example for Hostname using HTTP:
[--uid username --pwd password]http://voip.bicomsystems.com/prov/$MA.cfg
- Example for Hostname using HTTPS:
[--uid username --pwd password]https://voip.bicomsystems.com/prov/$MA.cfg
- Example for IP Address using HTTP:
[--uid username --pwd password]http://192.168.1.10/prov/$MA.cfg
- Example for IP Address USING HTTPS:
[--uid username --pwd password]https://192.168.1.10/prov/$MA.cfg
- Make sure you replace Hostname or IP Address from this example with your PBXware Hostname or IP address.
- Click on Submit All Changes and wait. The phone may reboot.
- Reboot the phone and wait for the phone to reboot once again.
- Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.