¶ Introduction
This configuration guide is written as a general guide on how to configure the Grandstream WP820 model to work with PBXware v7.5.0.
¶ Requirements
¶ Identifying Phone Model
To start and successfully complete the registration of your Grandstream WP820 phone, you need to know which phone model to set up.
On the back of each Grandstream phone, there is model information that you should check. Although various phone models can have exactly the same requirements and installation procedures, phone models can also have significantly different requirements and installation procedures, so that is why it is important to know the model you own which results in you setting up the device successfully.
¶ Phone Firmware
- Make sure that your phone is loaded with appropriate firmware version, 1.0.7.83.
- To find out the firmware version of the Grandstream phone model, open a new browser window and enter the phone's IP address in order to access the phone's web administration interface login screen. Example:
http://192.168.1.22. - Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: Username: admin, Password: admin.
- Navigate to Status -> System Info in the left menu.
- The System Version field will display information about the current firmware version.
¶ DHCP Server
Fully configured and operational DHCP server.
¶ PBXware Version
PBXware version 7.5.0
In order to find out the PBXware version:
- Log in to PBXware
- Navigate to Settings: About.
On the top of About page is a code similar to this one PBXware Edition: Multi-Tenant, Release: 7.5 (387597b7), Running: 18.15.0.-gc-b47edc45, PBXware Proxy v7.5 (62b7bcd), API: 7.4, libmemcached version: 1.0.18, where Release denotes the exact version of your PBXware.
¶ Installation
This section explains how to install the phone, connect it to power and the network, and restore factory settings.
The following topics are covered:
- Power Adapter
- Network Settings
- Factory Settings
¶ Power Adapter
- Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
¶ Connect to the Network
- Open the Menu and navigate to Settings on your device.
- Select Network Settings -> Wi-Fi Settings.
- Choose and connect to your preferred wireless network.
¶ Find the Phone's IP Address
Find out your Grandstream phone's IP Address.
- Click the Menu button on the phone and navigate to Status -> Network status.
- In the IPv4 address field will be displayed the phone's IP address.
¶ Reset to Factory Settings
This step is not required for brand new out-of-the-box phones, but it is essential if the phone has been previously used.
- Open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example:
http://192.168.1.22 - Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: Username: admin, Password: admin.
- In the left-hand navigation menu, select Maintenance.
- Click Upgrade, then navigate to Advanced Settings in the top menu.
- Click the Reset button and confirm with OK when prompted.
- The phone will reset to factory settings and reboot.
- Allow some time for the device to complete the reboot process.
NOTE: Do not unplug or remove power from the device while the factory reset process is in progress.
¶ Registering Phone
This section describes how to identify the Grandstream phone model, the necessary requirements, and the steps to register the device using either manual configuration or auto-provisioning.
The following topics are covered:
- Manual Configuration
- Auto Provisioning
¶ Manual Configuration
This section describes how to set the UAD settings, create a PBXware Extension and register the phone.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Phone
¶ UAD Settings
1. Log in to the PBXware's web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware's web administration login screen. Example:
http://192.168.1.10. - Log in to PBXware with the e-mail address and password.
2. UAD settings
- Navigate to Settings: UAD.
- Make sure Grandstream WP820 UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Grandstream phone.
- Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
- Click the Save button to save changes.
¶ Creating an Extension
1. Add Extension
-
Navigate to Extensions. Click Add Extension.
-
The standard options window will be shown below.
-
Select the Grandstream phone model from the UAD select box.
-
Select Location: Local or Remote.
- Local is for all Extensions registered on the LAN
- Remote is for all Extensions registered from remote networks, WAN, Internet etc. -
Click the Next step button.
2. Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the Extension being created. Example: John Smith.
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Department
Department to which Extension belongs. Example: Sales.
- Click the Save button.
¶ Registering a Phone
This section describes how to register the Grandstream phone using Hostname or IP Address.
¶ Hostname or IP Address
Log in to the phone's web administration interface
- Open a new browser window and enter your phone IP address in order to access the phone's web administration interface login screen. Example:
http://192.168.1.22 - Log in to the phone's web administration interface with your username and password. Please note that the factory default login details are as follows: Username: admin, Password: admin.
- Click SIP Account -> Line 1.
- Enter or set the following details into the respective fields.
REQUIRED FIELDS:
- Account Active
Make sure that the Yes radio box is selected.
- Account Name
The PBXware Extension number. Example: 1003
- SIP Server
Enter the Hostname or IP Address of PBXware.
- Example of a Hostname: voip.bicomsystems.com
- Example of an IP Address: 192.168.1.10
- SIP User ID
The PBXware extension number. Example: 1003
- SIP Authentication ID
The PBXware extension number. Example: 1003
- SIP Authentication Password
The Secret of the Extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created Extension.
- Click the Save & Apply button at the bottom of the page.
If everything is done as described above, you should have successfully registered your phone to PBXware.
Dial *123 to verify the registration.
¶ Auto Provisioning
This section describes how to set UAD settings, create a PBXware Extension and register the phone using DHCP or Static IP address.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Phone
¶ UAD Settings
1. Log in to the PBXware's web administration interface
- Open a new browser window and enter the IP address in order to access the PBXware's web administration login screen. Example:
http://192.168.1.10. - Log in to PBXware with your e-mail address and password.
2. UAD settings
- Navigate to Settings: UAD.
- Make sure Grandstream WP820 UAD is enabled. To check the UAD status, click the Edit icon corresponding to your Grandstream phone.
- Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
- Click Save to save changes.
¶ Creating an Extension
1. Add Extension
-
Navigate to Extensions. Click Add Extension.
-
The standard options window will be shown below.
-
Select Grandstream phone model from the UAD select box.
-
Select Location: Local or Remote.
- Local is for all Extensions registered on the LAN
- Remote is for all Extensions registered from remote networks, WAN, Internet etc. -
Click the Next step button.
2. Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
- Name
Enter a name for the Extension being created. Example: John Smith.
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
- Auto Provisioning
Set to Yes.
- MAC Address
Enter the Grandstream phone's MAC address. Example: 001565FF1536. The MAC address can be found at the back of the phone.
- Click Save.
¶ Registering Phone
This section describes how to register the Grandstream phone using HTTP, HTTPS or TFTP.
¶ HTTP, HTTPS or TFTP
- Open a new browser window and enter the phone's IP address, e.g.
http://192.168.1.22. - Enter username and password and press Confirm. NOTE: The factory default login details are as follows: Username: admin, Password: admin.
- In the left-hand navigation menu, got to Maintenance -> Upgrade.
- In the top navigation menu, click Config File.
Make sure that the checkbox Use Grandstream GAPS is not marked.
-
Choose what server type you intend to use: HTTP, HTTPS or Trivial FTP.
NOTE: Our recommendation is to use HTTP. -
If the Server Type is HTTP or HTTPS, enter the Hostname or IP Address followed by /prov in the Config Server Path field.
Example of a Hostname using HTTP: abc.bicomsystems.com/prov
Example of a Hostname using HTTPS: abc.bicomsystems.com/prov
Example of an IP Address using HTTP: 192.168.1.10/prov
Example of an IP Address using HTTPS: 192.168.1.10/prov
-
Enter Auto Provisioning username and password into the HTTP/HTTPS User Name and HTTP/HTTPS Password fields.
-
If you choose to use TFTP, enter the Hostname or IP Address
Example of a Hostname: voip.bicomsystems.com
Example of an IP Address: 192.168.1.10
- Click the Save & Apply button at the bottom of the page.
You will have to wait a couple of seconds for the configuration to be updated. NOTE: Do not power off your phone.
The auto-provisioning process will start during the phone's reboot process. The phone will pick up an appropriate configuration file from PBXware. If everything is done as described above, you should have successfully registered your phone to PBXware.
Dial *123 to verify registration.
NOTE: It is possible that the phone's display does not update even after the configuration has been successfully downloaded and applied. To ensure the changes appear on the phone's display, an additional reboot of the phone may be required.
¶ Additional Configuration Template
If you want to include some additional UAD configuration for Grandstream WP820, just add fields to User Agent General Auto Provisioning Template in Settings -> UAD -> Grandstream WP820 menu, or add them directly to the Extension in the UAD Auto Provisioning Template section.