Introduction

This User Guide is written as general guide on how to set up the Yealink phone model SIP-W52P to work with PBXware.

Requirements

Identifying phone model

To start and successfully complete registration of your Yealink phone you need to know which phone model you will setup.

From the back of each Yealink phone there are exact model information that you should check. Although different phone models can have exactly the same requirements and installation procedure, phone models can also have significantly different requirements and installation procedure, so that ignorance of your own model may result in the inability to successfully set up your phone. Identify Yealink Phone Model

Phone firmware

• Make sure that your phone is loaded with appropriate firmware version.

SIP-W52P

26.50.x.x

• To find out the firmware version of your Yealink phone model open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.

• Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.

DHCP server

Fully configured and operational DHCP server.

PBXware version

PBXware version 3.8

In order to find out the PBXware version:

• Login to PBXware

• Navigate to Settings: About.

On the top of About page is a code similar to this one PBXware Edition: Business, Release: 3.8.2.0 (0129e6cc), Running: 1.8.14.1-gc-66b20dcc, PBXware Proxy v3.8.2 (31c372b), API: 2.3, where Release denotes the exact version of your PBXware.

Installation

This chapter describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.

The following topics are covered:

• Power adapter

• Power over Ethernet (PoE)

• Factory Settings

Power adapter

Connect the Network and Power

• Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.

• Connect the ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Power over Ethernet (PoE)

Connect the Network (only)

Using a regular ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.

• Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Find the phone IP address

How to find your Yealink phone IP Address.

• Pickup the handset and press OK button.

• Press OK button to enter Status.

• Press OK button to enter System Status.

The IP address will be displayed on the top of display.

Reset to factory settings

This step is not required for for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.

• Pickup the handset and press OK button.

• Go to Settings and press OK button.

• Go to Systems Settings and press OK button.

• Go to Base Restart and press OK button.

• Enter PIN and press Done keysoft. Default factory PIN is 0000.

Registering phone

This chapter describes how to identify Yealink phone model, requirements that must be met and how to register the phone using manual configuration or auto provisioning.

The following topics are covered:

• Manual Configuration

• Auto Provisioning

Manual Configuration

This chapter describes how to set UAD settings, create PBXware extension and register the phone using Hostname or IP Address, or DNS SRV.

The following topics are covered:

• UAD Settings

• Creating Extension

• Registering Phone

UAD Settings

Login to PBXware web administration interface

• Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.

• Login to PBXware with your e-mail address and password.

UAD settings

• Navigate to Settings:UAD.

• Make sure Yealink UAD is enabled. To check the UAD status click on the edit icon corresponding to your Yealink phone.

• Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.

• Click on the Save button to save changes.

Creating Extension

1. Add Extension

• Navigate to Extensions. Click on Add Extension.

• The standard options window will be shown below.

• Select Yealink phone model from the UAD select box.

• Select Location: Local or Remote.

Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.

• Click on the Next step button.

2. Extension values

Enter values into the required field text boxes.

REQUIRED FIELDS:

• Name

Enter a name for the extension being created. Example: John Smith.

• E-mail

Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com .

• Click on the Save button.

Registering Phone

This chapter describes how to register Yealink phone using Hostname or IP Address, or DNS SRV.

The following topics are covered:

• Hostname or IP Address

• DNS SRV

Hostname or IP Address

1. Login to phone web administration interface

• Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22

• Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.

• Click on Account.

• Enter or set the following details into the respective fields.

REQUIRED FIELDS:

• Account Active

Make sure the On radio box is selected.

• Register Name

PBXware extension number. Example: 1003

• User Name

PBXware extension number. Example: 1003

• Password

The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.

• Sip Server

Enter the Hostname or IP Address of the PBXware.

- Example for Hostname: abc.bicomsystems.com

- Example for IP Address: 192.168.1.10

• Click on the Confirm button.

• You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

DNS SRV

This chapter describes how to use a DNS SRV record which specifies the location of the PBXware. NOTE: Your DNS Server needs to be configured correctly for this to work. Bicom Systems can provide service to set up this for you.

1. Login to phone web administration interface

• Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22

• Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.

• Click on Account.

• Enter or set the following details into the respective fields.

REQUIRED FIELDS:

• Account Active

Make sure the On radio box is selected.

• Register Name

PBXware extension number. Example: 1003

• User Name

Usually the same number as the Phone Number.

• Password

The Secret of the extension as received in the e-mail associated with this extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created extension.

• Sip Server

In the Sip Server field enter the Hostname.

- Example for the Hostname: bicomsystems.com

• Make sure you replace Hostname from this example with your PBXware Hostname.

• Make sure DNS server is configured to automatically route registration request to a PBXware which is actually under another domain name, example: newbicomsystems.com.

• Transport

Select DNS SRV from the drop down menu.

• Click on the Confirm button.

• You'll have to wait sometime prior for the device to reboot. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

Auto Provisioning

This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address. NOTE: Auto Provisioning with DHCP or Static IP using HTTPS not supported for Yealink phone model SIP-T18P.

The following topics are covered:

• UAD Settings

• Creating Extension

• Registering Phone

UAD Settings

Login to PBXware web administration interface

• Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.

• Login to PBXware with your e-mail address and password.

UAD settings

• Navigate to Settings:UAD.

• Make sure Yealink UAD is enabled. To check the UAD status click on the edit icon corresponding to your Yealink phone.

• Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.

• Click on the Save button to save changes.

Creating Extension

Add Extension

• Navigate to Extensions. Click on Add Extension.

• The standard options window will be shown below.

• Select Yealink phone model from the UAD select box.

• Select Location: Local or Remote.

Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.

• Click on the Next step button.

Extension values

Enter values into the required field text boxes.

REQUIRED FIELDS:

• Name

Enter a name for the extension being created. Example: John Smith.

• E-mail

Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com

• Auto Provisioning

Set to Yes.

• MAC Address

Enter Yealink phone MAC address. Example: 0002FDFF1536. MAC address can be found at the back of the phone.

• Click on the Save button.

Registering Phone

This chapter describes how to register Yealink phone using DHCP, TFTP, HTTP & HTTPS or DNS SRV.

The following topics are covered:

• DHCP

• TFTP or HTTP & HTTPS

• DNS SRV

DHCP

Configure DHCP

• Make sure your DHCP router is configured to use option 66 to automatically instruct phones with the URL for auto provisioning. For more information refer to your router documentation or contact your network administrator.

Phone first boot or user initiated reboot

• Auto provisioning process will start during phone first boot or after reboot process has been initiated by user. DHCP server will instruct the phone where from to pickup appropriate configuration file. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

FTP or HTTP & HTTPS

Login to phone web administration interface

If there is no DHCP in your network, you can still auto provision your Yealink phone. Please refer to your Yealink phone model User Guide for instruction about setting static IP address. After you configure your Yealink phone to use a static IP address, continue with the following steps.

• Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.

• Login to the phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.

• Click on Upgrade tab.

• Click on Advanced tab.

• You can use TFTP or HTTP & HTTPS protocols in order to Auto Provision your Yealink phone.

• Choose which protocol you want to use:

• TFTP

• HTTP & HTTPS

TFTP

• In the URL field enter Hostname or IP Address.

- Example for Hostname: https://voip.bicomsystems.com/

- Example for IP Address: tftp://192.168.1.10/

• Make sure you replace Hostname or IP Address from this example with your PBXware Hostname or IP address.

• Check New Config

Select Power on + Repeatedly.

• Click on the Confirm button.

You'll have to wait sometime prior for the device to save changes.

• Click on the Auto Provision button to run auto provisioning process, then you'll be asked to confirm action. To continue click on OK button.

• Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

HTTP & HTTPS

This chapter describes how to use HTTP & HTTPS protocols in order to register Yealink phone. NOTE: Your PBXware needs to be configured correctly for this to work. Contact your PBXware administrator. Bicom Systems can provide service to set up this for you.

• In the URL field enter http:// or https:// followed by Hostname or IP Address, followed then by /tftp/

- Example for Hostname using HTTP: http://voip.bicomsystems.com/tftp/ - Example for Hostname using HTTPS: https://voip.bicomsystems.com/tftp/ - Example for IP Address using HTTP: http://192.168.1.10/tftp/ - Example for IP Address USING HTTPS: https://192.168.1.10/tftp/

• Make sure you replace Hostname or IP Address from this example with your PBXware Hostname or IP address.

• Check New Config

Select Power on + Repeatedly.

• Click on the Confirm button.

You'll have to wait sometime prior for the device to save changes.

• Click on the Auto Provision button to run auto provisioning process, then you'll be asked to confirm action. To continue click on OK button.

• Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

DNS SRV

This chapter describes how to use a DNS SRV record which specifies the location of the PBXware. NOTE: Your DNS Server needs to be configured correctly for this to work. Bicom Systems can provide service to set up this for you.

1. Check if the DNS SRV is enabled in your PBXware

• Contact your PBXware administrator to find out if the DNS SRV is enabled in your PBXware, or if you have access to the PBXware you can check this yourself.

• Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.

• Login to PBXware with your e-mail address and password.

• Navigate to Settings: Servers. Click on the server corresponding edit button.

• In Auto Provisioning group, make sure Use DNS SRV when possible: is set to Yes. If it is set to No or N/A, set to Yes and click on the Save button. NOTE: You must re-save all your extensions configured for Auto Provisioning.

2. Login to phone web administration interface

If there is no DHCP in your network, you can still auto provision your Yealink phone. Please refer to your Yealink phone model User Guide for instruction about setting static IP address. After you configure your Yealink phone to use a static IP address, continue with the following steps.

• Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22

• Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.

• Click on Upgrade tab.

• Click Advanced tab.

• URL

In the URL field enter the Hostname.

- Example for the Hostname: bicomsystems.com

• Make sure you replace Hostname from this example with your PBXware Hostname.

• Make sure DNS server is configured to automatically route registration request to a PBXware which is actually under another domain name, example: newbicomsystems.com.

• Check New Config

Select Power on + Repeatedly.

• Click on the Confirm button.

You'll have to wait sometime prior for the device to save changes.

• Click on the Auto Provision button to run auto provisioning process, then you'll be asked to confirm action. To continue click on OK button.

• Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.

Configure BLF

This chapter describes how to configure BLF (Busy Lamp Field) for Yealink phones. NOTE: BLF (Busy Lamp Field) supported only with Yealink phone model SIP-T26P and SIP-T28P.

The following topics are covered:

- Extension Settings

- Phone Settings

Etension Settings

1. Login to PBXware web administration interface

• Open a new browser window and enter the IP address in order to access the PBXware web administration login page. Example: http://192.168.1.10.

• Login to PBXware with your e-mail address and password.

2. Edit extension

• On the Extensions page click on the edit icon corresponding to your extension.

• Click on Advanced Options button.

• Navigate down to the Auto Provisioning and Presence group of settings.

• Make sure Auto Provisioning is set to Yes.

• Make sure Presence is set to "Yes".

• Click on the Save button to save changes.

• Click on Enhanced services.

• Click on Directory / BLF List check box and click on Save button in order to enable this feature.

• Click on Directory / BLF List Edit button.

• Enter user extension number and click on the BLF check box.

• Click on Save button.

hone Settings

1. Login to phone web administration interface

• Open a new browser window and enter your phone IP address in order to access the phone web administration interface login screen. Example: http://192.168.1.22.

• Login to phone web administration interface with your username and password. Please note, factory default login details are username: admin and password: admin.

• Click on Phone.

• Click on DSS Keys.

• Configure 1 to 10 DSS Keys from the list.

Type: Select BLF.

Value: Enter user extension. Example: 1005

• Click on Confirm button to save changes.

Shared Parking

This chapter describes how to configure Shared Parking which is a feature that allows a person with a Yealink phone models SIP-T26P and SIP-T28P to pick up parked calls using BLF buttons. Once a call is parked, BLF button on the configured phone change it's color from green to red, indicating user about parked call. User can pickup that call by pressing BLF button indicating that a call is parked. Please note: Extension must be configured for Auto Provisioning.

The following topics are covered:

- Extension Settings

- PBXware Settings

Extension Settings

1. Login to PBXware web administration interface

• Open a new browser window and enter the IP address in order to access the PBXware web administration login page. Example: http://192.168.1.10.

• Login to PBXware with your e-mail address and password.

2. Edit extension.

• On the Extensions page click on the edit icon corresponding to your extension.

• Click on Advanced Options button.

• Navigate down to the Auto Provisioning and Presence group of settings.

• Make sure Auto Provisioning is set to Yes.

• Make sure Presence is set to Yes.

• Click on the Save button to save changes.

• Click on Enhanced services.

• Enable Call Pickup.

• Enable Directory / BLF List.

• Click on Save button at the bottom.

• Click on Directory / BLF List Edit button.

• Enter 1 to 10 call parking slots into the list and make sure each BLF box is checked.

• Click on Save button.

PBXware Settings

1. Login to PBXware web administration interface

• Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10

• Login to PBXware with your e-mail address and password.

2. PBXware settings

• Navigate to Settings:Conf files.

• Make sure you are looking at extensions.con configuration file.

• Copy and past below code at the bottom of extensions.conf file.

[hints]
exten => 701,hint,park:701@parkedcalls
exten => 702,hint,park:702@parkedcalls
exten => 703,hint,park:703@parkedcalls
exten => 704,hint,park:704@parkedcalls
exten => 705,hint,park:705@parkedcalls
exten => 706,hint,park:706@parkedcalls
exten => 707,hint,park:707@parkedcalls
exten => 708,hint,park:708@parkedcalls
exten => 709,hint,park:709@parkedcalls
exten => 710,hint,park:710@parkedcalls 

4. Click on the Save button to save changes.

5. Click on the Reload button top right in order to reload PBXware for changes to take effect.