A list of supported UAD (User Agent Devices) can be found on our Official WIKI page.
Only devices listed on our Official WIKI page are considered supported, and our support team will provide necessary assistance and support in the event of any issues arising.
When addressing issues with devices listed on the supported User Agent Devices (UAD) list, partners must ensure the following:
Ensure that the latest stable supported firmware is installed on the device.
Ensure that the device is auto-provisioned. Manually registered devices may not have the same functionality as they rely on vendor default configuration.
Verify if the issue persists without any custom configurations being applied. (Please note that custom device configurations are not supported and fall under maintenance procedures)
If all the criteria above are not met, the Support Team will instruct the partner to perform the actions listed prior to troubleshooting the reported issue
Changes in the vendor firmware, API, and/or device configuration through revisions may impact or break functionality with our system, and although Bicom Systems will make its best efforts to keep up with the changes, there is no guarantee that integration may be in time broken due to vendor changes, and Bicom Systems cannot be held responsible for interruptions or outages caused by these changes
Bicom Systems provides support for all gloCOM/Communicator apps (Mobile, Desktop, Web) on supported OS.
Supporting Mobile apps from OS version:
Supporting Desktop apps from OS version:
Supporting all WEB browsers
gloCOM Desktop supports all audio devices that are recognized by the operating system. This means any standard headset, speaker, or microphone that works at the OS level will function for audio input and output in gloCOM users will be able to make and receive calls using such devices without issue.
However, advanced headset integrations such as answering, rejecting, holding, resuming, or switching calls using physical headset buttons are only supported on a specific list of verified devices. These features require deeper integration and depend on vendor-specific APIs or drivers.
If a partner is using a headset that is not listed on the officially supported headsets list, Bicom Systems will still provide support for basic audio functionality (talking and listening). However, we cannot guarantee or provide support for advanced headset features such as button-based call control.
Changes in vendor firmware, APIs, or configuration may also impact advanced headset integration. While Bicom Systems will make its best effort to maintain compatibility, we cannot be held responsible for interruptions or loss of functionality caused by such vendor-side changes.