My Account is part of the Bicom Systems ecosystem where our customers are available to access all information regarding their accounts. Once logged in, our customers can quickly and easily maintain their licences, check their invoices, complete payments, track their subscriptions, and account balance.
From the My Account dashboard, they can check and create new support tickets and also gain access to the Bicom Systems store, downloads page, access company resources, etc.
After successful login users are now redirected to the Dashboard which allows you to see the account balance and add funds, view the total number of your licences, and visually display it on the Pie Chart. There is also a detailed list of unpaid invoices.
This section provides Account information and options to edit account information. In account settings, you can see details concerning the users account. Users information can be updated by changing the provided fields and then clicking on the Update button.
Also in the Account settings section users can change their password.
This section displays a list of Account Members.
Users can add new account members by clicking at Add Member.
When you finish adding account member information click on the “ADD NEW” button to add a new account member. This information will be previewed in the form to account members on the first login for them to validate/modify data:
You can also edit or delete account members by clicking on one of the buttons on the right.
When you finish editing click the button “EDIT MEMBER” to save changes.
Here you can edit:
Also by clicking on the “ENABLED/DISABLED” button users can change account member status. By clicking on the “RESET 2-STEP VERIFICATION” the user can reset 2-step verification for the account member. The button “RESET PASSWORD” sends a randomly generated password to the account member email.
Customer Portal Roles For Account Member
On the Account tab, Account owners can turn on/off access and change roles on the Customer Portal for account members.
As a Bicom user, you can grant to your account members one of the following roles :
On the Bicom Release Manager tab, users can turn on/off access for the account member.
From the action menu located below the application menu, you can navigate to:
NOTE: To access the chat support page, please make sure your support contract didn't expire.
Clicking on the Help menu, you can get access to our company guides, video tutorials and Partners Forum.
From the menu located in the top bar, you change your theme to match your PC preferences to Light Theme (which is set as default) and to the Dark Theme. Once selected, the preferred theme will be automatically loaded (information store in your local storage).
The invoices section is directly linked to all of the orders placed. Each invoice corresponds to the order by its number. Possible filters:
It is possible to download invoices in the form of CSV with the “INVOICES CSV” button.
Clicking on the link in the column “Description” opens the invoice detailed view.
On the top, there are options available to pay the invoice if necessary and to download the invoice in .pdf format.
Clicking on the “PAY NOW” button will open a new page, where you will be given to choosing how you will pay the invoice. Possible payment methods:
NOTE: Some payment methods might be hidden based on your country or currency.
This section provides details of Credit notes related to the account.
Possible filters:
It is possible to download search results in the form of CSV with the “CREDIT NOTES CSV” button.
Clicking on the link in the description column opens credit notes detailed view. It is possible to download the Credit note in .pdf format by clicking on the “CREDIT NOTE” button on the top.
The statements are a list of written records of happenings on each account in TELCOware.
Possible filters:
It is possible to download all statements in the form of CSV with the “DOWNLOAD CSV”, and to download .pdf of all statements.
The payments section lists all of the payments made by account users. Payments can be sorted by date, amount, and method.
Possible filters:
Various automatic payment methods are supported to be offered to end-users to purchase goods and services.
By clicking on the “ADD CARD” button you open a window where you can add your Credit card information, which creates the Authorize.net CIM payment profile.
You can create PayPal Billing Agreement by clicking on the “CREATE AGREEMENT” button, which allows us to automatically charge your PayPal account for invoices that are due and new orders, saving you the hassle of making sure your invoices are paid on time and easing your mind to let us take care of the billing for you.
Watch the video below to gain a better understanding of how to setup and pay using Bacs Direct Debit:
The Bacs Direct Debit payment method is exclusively available for UK accounts denominated in British Sterling. To utilize this payment method, you must initiate the process by creating a Stripe Customer profile and associating it with your Bacs Debit Bank Account. Follow these steps to set up your Bacs Direct Debit payment method:
Upon selecting "ADD BACS DIRECT DEBIT," you will be redirected to the Stripe wizard. In the wizard, you'll need to provide your account information to create the Customer profile:
Once you have entered all the necessary data, the "Set up Direct Debit" button will become enabled. Click on this button to proceed with the creation of your Stripe Customer profile.
If, at any point, you wish to cancel the Stripe Customer creation process, you can simply click on the "Back" button.
Upon clicking the "OK" button on the confirmation page, you will be redirected to the Payment Methods section, where you can review your Stripe Account Status:
It's important to note that the Stripe confirmation process for the Customer profile typically takes 3-7 days. During this period, your account status will be listed as "pending." If the process takes longer than 7 days, it is advisable to contact your Account Manager for assistance.
In the payment process, you'll have the option to select "Stripe BACS Debit" as your preferred payment method. Follow the steps below to complete your payment:
In the event that you wish to return to a previous stage or review your invoice, you can click on the "GO BACK" button. However, please note that during the verification process by your account manager, the "PAY NOW" button on your invoice will be disabled.
Once the account manager verifies your payment, your invoice status will be updated accordingly.
By following these steps, you can efficiently complete your payment using the Stripe BACS Debit method, ensuring a secure and straightforward transaction process.
Watch the video below to gain a better understanding of how to setup and pay with SEPA Direct Debit:
Countries eligible for Stripe SEPA Direct Debit:
Stripe SEPA Direct Debit is a convenient and secure payment method that allows eligible users to make transactions seamlessly. To enable this feature, you need to create a customer profile with Stripe. Follow the step-by-step guide below to get started:
You will be redirected to Stripe's checkout form, where you need to provide your account information to create the customer profile:
Once you have entered all the necessary data, the "Set up direct debit" button will become enabled. Click on it to create your Stripe Customer profile.
If your Stripe registration is successful, you will be redirected back to your account with a confirmation message:
Clicking on the "OK" button will take you back to the "Payment Methods" page, where you can check your Stripe Account Status:
It's important to note that the Stripe confirmation process for the Customer profile typically takes 3-7 days. During this period, your account status will be listed as "pending." If the process takes longer than 7 days, it is advisable to contact your Account Manager for assistance.
Once you have successfully created your Stripe Customer profile, you can take advantage of Stripe SEPA Direct Debit to conveniently pay your invoices. Here's a step-by-step guide on how to use this payment method:
By following these steps, you can seamlessly and securely make payments using Stripe SEPA Direct Debit for your invoices. This process ensures an efficient and transparent payment experience for both businesses and individuals.
The integration of Stripe Credit Card as a payment method offers users a secure and efficient way to process credit card payments on our platform. This section outlines the step-by-step process for users to add a credit card using the Stripe payment gateway.
Watch the video below to gain a better understanding of how to setup and pay with Stripe Credit Card:
In certain instances, users may not find the Stripe Credit Card section within the payment methods interface. This could be due to eligibility criteria or other factors. If a customer does not see the option to use Stripe Credit Card for payments, it is recommended to consult our representatives for assistance and clarification.
The integration of Stripe Credit Card for payments enhances the user experience by providing a straightforward and secure payment process. By following these steps, users can efficiently make payments, receive confirmation, and review their transaction details as needed.
Services that users are subscribed to are displayed here.
Possible filters:
It is possible to download search results in the form of CSV with the “DOWNLOAD CSV” button, and download Hosted/Rented extensions in form of CSV with the “HOSTED/RENTED EXTENSIONS CSV” button.
By clicking on links in the column “#”, you can see more detailed information about the selected package. Here you can update your Subscription reference by clicking on the “UPDATE REFERENCE” button.
You can change the quantity of the product by clicking the “SAVE QUANTITIES” button after changing the quantity on one or more products.
If the account has been granted the privilege to transfer PBXware subscription items you can manage your PBXware subscriptions on this section. First, you need to select from which licence you want to transfer items, then select to which licence you want them transferred. On the sliders, you define the number of items that need to be transferred. Clicking on the “TRANSFER” button you finish the process of transferring items, and if everything was successful, a confirmation message pops up.
This section provides a list of a history of change for gloCOM wizard.
Possible filters:
It is possible to download search results in the form of CSV with the “GLOCOM HISTORY CSV” button.
A detailed report of licences is displayed here.
Possible filters:
It is possible to download all licences in the form of CSV with the “DOWNLOAD CSV” button.
By clicking on the licence “code” link, you can see detailed information about the selected licence.
It is possible to download the Glocom report in the form of CSV with the “DOWNLOAD CSV GLOCOM REPORT” button.
If branding is enabled, here you can add or update your App name.
Also in the licence configuration, you can add or update Reference.
By clicking the “RESET MAC/IP ADDRESS” button and confirming it you reset the saved MAC address and last valid IP address. Be aware that the number of how many resets is left will be decremented by 1 on successful reset.
By clicking on the “My customer licences” link you can see your customer licences. In addition to the above filters, here you can also filter licences by Customer.
Here you can also open a single licence information by clicking on the licence “code” link.
This section shows a list of reserved prospects.
Possible filters:
You can add a new reserved prospect by clicking on the button “ADD RESERVED PROSPECT”
This section shows a list of all users' tickets. Possible filters:
By clicking on the ‘Add New’ button, a modal window will appear with a form for creating a new ticket. You firstly need to select a ticket type and fill in the required fields. After filling in the all required fields and clicking on the Submit button the new ticket will be created.
Clicking on a ticket will take you to the view ticket page. From there, you can check or create new discussions on the ticket. Click on the plus (+) button to create a new discussion. Clicking on the discussion will take you to the view discussion messages page.
On the discussion view, by clicking on the plus (+) button you add a new message. Required fields are title and description and optionally you can CC someone to the conversation and add an attachment.
Upon each change, an email message will be sent to all participants of the ticket.
NOTE: If a fail payment occurs, a new ticket will be automatically created with information about the failed payment, and users will be notified.
Access to the Bicom Systems resources center.
Bicom Systems resources is a place where you can read and learn about everything from customer success stories, product info, to viewpoints from the core team and our webinars and videos.
Access to Bicom Systems financing options.
Bicom Systems offers three financing options for the U.S. market. Browse through our Products or check out our popular PBXware in the Business PBX, Multi-Tenant PBX, and Call Center PBX editions.