Before the user starts to work with the gloCOM Web, they need to point their browser to the appropriate IP address (for example, http://192.168.1.1/webapp). The browser will automatically redirect to the gloCOM Web login screen, which will ask the user to provide their account details. Make sure you have received your account details from your system administrator or account manager.
The received details must include:
- E-mail address for example: test@testmail.com
- User password for example: 93sU2e_2%
After entering the e-mail address and password, click the Login button. The gloCOM Web will try to connect to the specified server with the user’s account details.
In case the user’s account details are incorrect, an orange warning will appear:
Login Failed: Username or Password is incorrect.
button: Shows/Hides the password.
that appears for pinned conversations.
The user can rearrange pinned conversations as per their needs, using drag and drop. This way, they can define priority for pinned conversations.
that appears for muted conversations.
copies all information from the screen to the
clipboard.
If there is no icon at the bottom right of the
user’s avatar, it means that they are currently online and available.
This icon defines the "Ringing" status of the extensions. It will be displayed when the user is being called, except if the user is already on a call, in which case the status will be "On Call".
The user is currently on a phone call.
The user is currently online, and they’ve set
their status to Busy.
The user is currently online, and they’ve set their
status to Do not Disturb.
This icon has multiple meanings:
The user was not active in the
last 8 hours
Start a meeting from the chat (Start a Meeting from the chat
will automatically send an invite link into that chat.).
Call the currently selected contact (create a voice conference in case
of a group conversation).
Add more contacts into the currently selected conversation.
Ask the other side for immediate attention (Not available for group conversations.).
More options gives options like:
Group info opens a group info screen. The group info screen gives
information about the chat admin, participants, and an option to add more participants to the group.
- Indicates that the chat history is visible to newly added
participants.
indicator to inform the user where new messages start.
button appears at the bottom right corner of the message’s view so the user can easily move to the
end of the conversation. In case new messages are received while scrolling, the Jump to the newest message
button shows the number of received messages. Clicking on it leads to the first received message.
The message is on its way to the server.
The message is sent and has reached the server.
The message is delivered to the other user(s).
The message has been read by the other user(s).
The message could not reach the server.
)+ C
on macOS to copy all selected messages in the clipboard.
A folder icon allows the user to send files. Clicking on it opens up a dialog where the
user can pick up to 5 files to be sent to the currently selected conversation. Also, the user can send files by dragging them from Windows Explorer (Finder
on macOS) to the messages area within the chat.
An emoji icon allows the user to send emojis. Clicking on it shows an emojis window where
the user can browse through emojis separated into categories. On the top of the emojis window is a list of the most recently used emojis.
A microphone icon allows the user to record voice messages for up to 2 minutes.
