Fanvil X4U

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Introduction

Fanvil X4U User Guide

This Configuration Guide is written as a general guide on how to configure the Fanvil phone model X4U to work with PBXware 5.3.9.

Video Tutorial

Please refer to the video tutorial explaining setting up Auto Provisioning for Fanvil on PBXware 5.

Requirements

Identifying Phone Model

To start and successfully complete the registration of the Fanvil phone, users need to know which phone model to set up.

On the back of each Fanvil phone, there is model information that you should check. Although various phone models can have exactly the same requirements and installation procedures, they can also have significantly different requirements and installation procedures, so that is why it is important to know the model you own which results in you setting up the device successfully.

Phone Firmware

  • Make sure that the phone is loaded with an appropriate firmware version, 2.4.3.
  • To find out the firmware version of the Fanvil phone model, open a new browser window and enter the phone's IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Log in to the phone's web administration interface with a username and password. Please note that factory default login details are as follows: username is admin and password is admin.

DHCP Server

Fully configured and operational DHCP server.

PBXware Version

PBXware version 5.3.9

In order to find out the PBXware version:

  • Log in to PBXware
  • Navigate to Settings: About.

On the top of About page, you may see a code similar to this one PBXware Edition: Multi-Tenant Release: 5.3.9.0 (41a4f0e6) Running: 13.23.1-gc-2e09fa3d, Proxy v5.3.9 (231c5f3), API: 5.3, libmemcached version: 1.0.18, where Release denotes the current version of your PBXware.

Installation

This section describes how to install and connect the phone to the electrical power and data network as well as how to apply factory settings.

The following topics are covered:

  • Power Adapter
  • Power over Ethernet (PoE)
  • Factory Settings

Power Adapter

Connect the Network and Power

  • Connect the DC plug on the power adapter to the DC port on the phone and connect the other end of the power adapter into an electrical power outlet.
  • Connect the Ethernet cable between the Internet port on the phone and the network port on a router or switch to access LAN.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Power over Ethernet (PoE)

Connect the Network (only)

Using a regular Ethernet cable, your phone can be powered from a Power over Ethernet (PoE) compliant router or switch.

  • Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power router or switch.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter. Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Find the Phone's IP Address

  • Press the Down navigation key

The IP address will be shown on top of the display.

Reset to factory settings

This step is not required for brand new out-of-the-box phones, however, if the phone has been already used then it is a must.

  • Open a new browser window and enter the phone's IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22.
  • Log in to the phone's web administration interface with the username and password. Please note that factory default login details are as follows: username is admin and password is admin.
  • Click the Configurations tab.
  • Click the Reset button in order to reset the phone to factory settings. The phone will reset to the factory settings and reboot.
  • Wait some time for a device to reboot.

NOTE: Do not unplug or remove power to the phone while it is updating firmware and configuration.

Registering Phone

This section describes how to register the phone using manual configuration or auto provisioning.

The following topics are covered:

  • Manual Configuration
  • Auto Provisioning

Manual Configuration

This section describes how to set UAD settings, create a PBXware Extension, and register a phone.

The following topics are covered:

  • UAD Settings
  • Creating an Extension
  • Registering a Phone

UAD Settings

UAD settings

Log in to the PBXware web administration interface

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Log in to PBXware with the e-mail address and password.

UAD Settings

  • Navigate to Settings:UAD.
  • Make sure Fanvil UAD is enabled. To check the UAD status, click the Edit icon corresponding to the Fanvil phone.
  • Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
  • Click Save.

Creating an Extension

Creating Extension

Add an Extension

  • Navigate to Extensions. Click Add Extension.
  • The standard options window will be shown below.
  • Select a Fanvil phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all Extensions registered on the LAN and Remote is for all Extensions registered from remote networks, WAN, Internet, etc.
  • Click the Next step button.

Extension Values

Enter values into the required field text boxes.

REQUIRED FIELDS:

  • Name
Enter a name for the Extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this Extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Department
Department to which Extension belongs to. Example: Sales.
  • Click Save.

Registering a Phone

This section describes how to register a Fanvil phone using Hostname or IP Address.

Hostname or IP Address

Log in to the phone's web administration interface

  • Open a new browser window and enter the phone's IP address in order to access the phone's web administration interface login screen. Example: http://192.168.1.22
  • Log in to the phone's web administration interface with the username and password. Please note that factory default login details are as follows: username is admin and password is admin.
  • Click Line in the left-hand navigation menu.
  • Enter or set the following details into the respective fields.
REQUIRED FIELDS:
  • Username
PBXware Extension number. Example: 1003
  • Authentication Name
Usually the same number as the Phone Number.
  • Authentication Password
The Secret of the Extension as received in the e-mail associated with this Extension. Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created Extension.
  • Activate
Make sure the Activate check box is selected.
  • SIP Proxy Server Address
Enter the Hostname or IP Address of PBXware.
- Example of a Hostname: voip.bicomsystems.com
- Example of an IP Address: 192.168.1.10
  • Click Apply.
  • If everything is done as described above, you should have successfully registered your phone to PBXware.

Dial *123 to verify the registration.

Auto Provisioning

This chapter describes how to set UAD settings, create PBXware extension and register the phone using DHCP or Static IP address.

The following topics are covered:

  • UAD Settings
  • Creating Extension
  • Registering Phone

UAD Settings

UAD settings

Login to PBXware web administration interface.

  • Open a new browser window and enter the IP address in order to access the PBXware web administration login screen. Example: http://192.168.1.10.
  • Login to PBXware with your e-mail address and password.

UAD settings.

  • Navigate to Settings:UAD.
  • Make sure Fanvil UAD is enabled. To check the UAD status click on the edit icon corresponding to your Fanvil phone.
  • Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
  • Click on the Save button to save changes.

Creating Extension

Creating Extension

Add Extension

  • Navigate to Extensions. Click on Add Extension.
  • The standard options window will be shown below.
  • Select Fanvil phone model from the UAD select box.
  • Select Location: Local or Remote.
Local is for all extensions registered on the LAN and Remote is for all extensions registered from remote networks, WAN, Internet etc.
  • Click on the Next step button.

Extension values

Enter values into the required field text boxes.
REQUIRED FIELDS:
  • Name
Enter a name for the extension being created. Example: John Smith.
  • E-mail
Enter the e-mail address associated with this extension. This e-mail address will receive all system notification messages. Example: john.smith@bicomsystems.com
  • Auto Provisioning
Set to Yes.
  • MAC Address
Enter Fanvil phone MAC address. Example: 0C383E123456. MAC address can be found at the back of the phone.
  • Click on the Save button.

Registering Phone

This chapter describes how to register Fanvil phone using TFTP & HTTP & HTTPS.

TFTP & HTTP & HTTPS

  • Enter username and password and press Confirm button. NOTE: Factory default login details are username: admin and password: admin.
  • Click on Auto Provision in the navigation tab.
  • Enter Auto Provisioning username and password into Authentication Name and Authentication Password fields.
Make sure the Download CommonConfig enabled check box is NOT selected.
  • Click on Static Provisioning Server
  • Choose what Protocol Type you intend to use: HTTP, HTTPS or Trivial FTP. NOTE: Our recommendation is to use the HTTP.
If you choose to use Protocol Type HTTP or HTTPS enter http:// or https:// followed by Hostname or IP Address, followed then by /prov.
Example for Hostname using HTTP: http://abc.bicomsystems.com/prov
Example for Hostname using HTTPS: https://abc.bicomsystems.com/prov
Example for IP Address using HTTP: http://192.168.1.10/prov
Example for IP Address USING HTTPS: https://192.168.1.10/prov
If you choose to use Protocol Type TFTP enter tftp:// followed by Hostname or IP Address
Example for Hostname: tftp://voip.bicomsystems.com
Example for IP Address: tftp://192.168.1.10
  • Make sure the Update Mode is set to Update After Reboot.
  • Click on Apply button.
  • Click on Tools in the navigation tab.
  • Click on Reboot button.
  • A pop up window will show up, click on OK button to confirm your action.
  • You'll have to wait couple of seconds for the configuration to be updated. NOTE: Do not power off your phone.
  • Auto provisioning process will start during phone reboot process, phone will pickup appropriate configuration file from PBXware. If everything is done as above described, you should have successfully registered your phone to PBXware. Dial *123 to verify registration.