Difference between revisions of "HOWTO Agent login stuck"
From Bicom Systems Wiki
| Line 15: | Line 15: | ||
Reply should look something like this: | Reply should look something like this: | ||
| − | + | {"requestid":"94912916-17cf-43c7-8213-291b68a33148","method":"GET","resource":"/agent/info","code":200,"data":{"id":"Agent/1000", | |
| − | "state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0,"ended_call_time":0,"channelid":"","direction":"","accountcode":"100","wrapuptime":15}}''' | + | "name":"TestAgent","number":1000,"endpoint":"","status": '''1''' ,"pause_reason":"2","device_state":"","hint_state":"", |
| + | "state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0,"ended_call_time":0,"channelid":"","direction":"","accountcode":"100","wrapuptime":15}}''' | ||
You will notice I have marked status portion in red, as this is what gives us information on what is the current status of this agent in Agentpool. | You will notice I have marked status portion in red, as this is what gives us information on what is the current status of this agent in Agentpool. | ||
| Line 37: | Line 38: | ||
Reply should look something like this: | Reply should look something like this: | ||
| − | + | {"requestid":"94912916-17cf-43c7-8213-291b68a33148","method":"GET","resource":"/agent/info","code":200,"data":{"id":"Agent/1000", | |
| + | "name":"TestAgent","number":1000,"endpoint":"","status": '''0''' ,"pause_reason":"2","device_state":"","hint_state":"", | ||
"state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0, | "state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0, | ||
"ended_call_time":0,"channelid":"","direction":"","accountcode":"100","wrapuptime":15}}''' | "ended_call_time":0,"channelid":"","direction":"","accountcode":"100","wrapuptime":15}}''' | ||
Revision as of 16:23, 8 December 2020
HOWTO Agent login stuck
To get the information on agent's status in Agentpool you first have to enter Agentpool CLI using this command:
chroot /opt/pbxware/pw/ agentpool -r
Once in there, you can check the status of all agents using:
agentmanager show
In order to check specific agent, you will have to use API request below, while replacing 1000 with the number of agent you are experiencing issues with:
api request GET /agent/info '{"agent_id": "Agent/1000"}'
Reply should look something like this:
{"requestid":"94912916-17cf-43c7-8213-291b68a33148","method":"GET","resource":"/agent/info","code":200,"data":{"id":"Agent/1000",
"name":"TestAgent","number":1000,"endpoint":"","status": 1 ,"pause_reason":"2","device_state":"","hint_state":"",
"state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0,"ended_call_time":0,"channelid":"","direction":"","accountcode":"100","wrapuptime":15}}
You will notice I have marked status portion in red, as this is what gives us information on what is the current status of this agent in Agentpool.
Status values:
0 - LoggedOut
1 - LoggedIn
2 - Paused
Now, as this agent is not supposed to be logged in, we need to log him out of the Agentpool, and we can do that using command:
api request DELETE /agent/login '{"agent_id": "Agent/1000"}'
Once done, please log in to this agent and confirm if issue has been resolved or additionally re-check current status with above command
api request GET /agent/info '{"agent_id": "Agent/1000"}'
Reply should look something like this:
{"requestid":"94912916-17cf-43c7-8213-291b68a33148","method":"GET","resource":"/agent/info","code":200,"data":{"id":"Agent/1000",
"name":"TestAgent","number":1000,"endpoint":"","status": 0 ,"pause_reason":"2","device_state":"","hint_state":"",
"state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0, "ended_call_time":0,"channelid":"","direction":"","accountcode":"100","wrapuptime":15}}
