Difference between revisions of "MT 6 Reports"

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(Directory Sync Management)
 
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=='''Reports on master tenant'''==  
+
=='''Reports on Master Tenant'''==  
  
 
Master tenant has the ability to view reports from all tenants.  
 
Master tenant has the ability to view reports from all tenants.  
Line 18: Line 18:
 
:(Display)  
 
:(Display)  
  
 +
[[image:5.4_CDR_anonymous.png|thumb|CDR Anonymous]]
 
:<span style="color: red;">'''NOTE:'''</span> Users can now search anonymous calls simply by entering 'anonymous' in the '''From''' field and then the query will display anonymous results only.
 
:<span style="color: red;">'''NOTE:'''</span> Users can now search anonymous calls simply by entering 'anonymous' in the '''From''' field and then the query will display anonymous results only.
 
[[image:5.4_CDR_anonymous.png|thumb|CDR Anonymous]]
 
 
 
 
  
 
*'''To'''  
 
*'''To'''  
Line 59: Line 55:
  
 
*[[File:6-0-CDR-play.png|frameless]] This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
 
*[[File:6-0-CDR-play.png|frameless]] This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
*[[File:6-0-CDR-checkbox.png|frameless]] This is a box used with the CDR commands to select a desired call
+
*[[File:6-0-CDR-checkbox.png|frameless]] This is a box used with the CDR commands to select a desired call.
 +
 
 +
==== '''Remote Recording Playback''' ====
 +
[[image:reports-MT-mastertenant-dashboard-CDR.png|500px|right|thumb|Remote Playback]]
 +
Users can '''download''' or '''listen to''' recordings offloaded to certain services using Archiving while on this page. Such recordings are similar to regular call recordings but the ones that are offloaded ''cannot be deleted''.
 +
 
 +
If such an entry is selected and 'Delete Recording' is clicked, the following warning message will appear: ''"Recording not available for selected record."'' Please refer to the screenshot.
 +
[[image:warningmessage-selectedrecordingoffloaded.png|350px|right]]
 +
 
 +
 
 +
 
 +
 
 +
 
 +
 
 +
Based on which case scenario it is, one of the two icons will be displayed:
 +
 
 +
*'''Standard play icon''' - A recording is available both locally and remotely. Such a recording can be downloaded or listened to on this page, and it can be deleted from the system as well. The deletion action will be performed locally, but the recording will stay stored remotely.
 +
 
 +
*'''Service icon''' -  A recording is available only remotely. Such a recording can be downloaded or listened to on this page, but it cannot be deleted from the system.
  
 +
:The system displays different icons depending on which service was used.
  
  
==== '''Remote Playback''' ====
+
:The list is as follows:
[[image:6.0_archiving_storage_recordings.png|thumb|Remote playback]]
+
:For recordings offloaded to certain services using Archiving Storage there is the option to listen to or download those recordings from this page. Those recordings behave similarly to normal call recordings with the exception being that they can not be deleted. Each service supporting this feature is represented by an icon:
+
 
*[[File:6-0-CDR-play_s3.png|frameless]] Amazon S3
 
*[[File:6-0-CDR-play_s3.png|frameless]] Amazon S3
 
*[[File:6-0-CDR-play_ftp.png|frameless]] FTP
 
*[[File:6-0-CDR-play_ftp.png|frameless]] FTP
 +
*[[File:6-0-CDR-play_ftp.png|frameless]] SFTP
 
*[[File:6-0-CDR-play_google.png|frameless]] Google Drive
 
*[[File:6-0-CDR-play_google.png|frameless]] Google Drive
 +
*[[File:dropbox-icon.png|25px]] Dropbox
  
 +
<span style="color: red;">'''NOTE:'''</span> If there is no recording on the system, no icon will be displayed.
  
:<span style="color: red;">'''NOTE:'''</span> This feature need licence update to be used. The icons will be displayed even before but recordings can not be listened to or downloaded.
+
<span style="color: red;">'''NOTE:'''</span> For this feature to work properly, a user needs to update the license. Please note that if this feature is not enabled in the license, the icons will be displayed but recordings cannot be downloaded or listened to.
  
 
==== '''Search/Filter''' ====
 
==== '''Search/Filter''' ====
Line 241: Line 257:
 
:SFilter results per accountcode.
 
:SFilter results per accountcode.
 
:(E.g. 101)  
 
:(E.g. 101)  
 +
:([0-9])
 +
 +
=== '''SMS''' ===
 +
[[image:MT-reports-SMS-masterT-1.png|thumb|450px|right]]
 +
This 'SMS' section on Reports allows users to see all details regarding SMS messages on the system.
 +
 +
 +
[[image:print-button-sms.gif|thumb|left]] Click to print selected entries.
 +
 +
 +
 +
 +
:<span style="color: red;">'''NOTE:'''</span> After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
 +
:(Button)
 +
 +
[[image:reports-warningmessage.png|thumb|right|400px]]
 +
[[image:email-button-sms.gif|thumb|left]] Click to send selected entries in an e-mail.
 +
 +
 +
 +
 +
 +
:<span style="color: red;">'''NOTE:'''</span> In order to successfully send an e-mail, please make sure that some/all entries are ticked. If not, a '''warning message''' will appear saying ''"No results found."'' Please refer to the screenshot.
 +
:(Button)
 +
 +
[[image:csvdownload-button.gif|thumb|left]] Click this button to download a CSV file.
 +
 +
 +
 +
 +
:<span style="color: red;">'''NOTE:'''</span> This CSV file contains the data displayed on the 'SMS' page. Users can choose to download specific entries or select all of them.
 +
:(Button)
 +
 +
[[image:status-bar-sms-tenant.png|left|1200px]]
 +
 +
 +
 +
 +
*'''Date Range:'''
 +
:Select a Search/Filter start date
 +
:(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
 +
:(Option button)
 +
 +
*'''From:'''
 +
:Enter a number from which the SMS message was sent and have the data filtered accordingly
 +
:(E.g. +1234567890)
 +
:([a-z)[0-9])
 +
 +
*'''To'''
 +
:Enter a number to which the SMS was sent and have the data filtered accordingly
 +
:(E.g. +2221564879)
 +
:([a-z)[0-9])
 +
 +
*'''Direction'''
 +
:Select one of the directions and have the data filtered accordingly
 +
:(E.g. All/Inbound/Outbound)
 +
:(Select box)
 +
 +
*'''Tenant'''
 +
:Enter a Tenant Code and have the data filtered accordingly
 +
:(E.g. 200)
 +
:([a-z)[0-9])
 +
 +
[[image:status-bar2-sms-tenant.png|left|thumb|1200px]]
 +
 +
 +
 +
 +
 +
 +
 +
*'''Checkbox'''
 +
:Select an entry by ticking this check box
 +
:(Checkbox)
 +
 +
*'''Tenant'''
 +
:Displays the Tenant Code
 +
:(E.g. 200)
 +
:(Display)
 +
 +
*'''From'''
 +
:Displays the number from which the SMS message was sent
 +
:(E.g. +1234567890)
 +
:(Display)
 +
 +
*'''To'''
 +
:Displays the number to which the SMS was sent
 +
:(E.g. +2221564879)
 +
:(Display)
 +
 +
*'''Direction'''
 +
:Displays the SMS message direction
 +
:(E.g. Inbound)
 +
:(Display)
 +
 +
*'''Date/Time'''
 +
:Displays the date and time of the SMS message
 +
:(E.g. 30 Nov 2020 09:03:44)
 +
:(Display)
 +
 +
*'''Status'''
 +
:Displays the SMS message status
 +
:(E.g. Sent/Received/Failed)
 +
:(Display)
 +
 +
*'''Error Message'''
 +
:Displays the message explaining why certain action failed
 +
:(E.g. Provider: Authentication failed)
 +
:(Display)
 +
 +
=== '''Bulk Messages''' ===
 +
[[image:bulk-reports-master-bar.png|thumb|600px|right]]
 +
 +
This 'Bulk Messages' section on Reports allows users to see all details regarding Bulk messages on the system.
 +
 +
[[image:print-button-sms.gif|thumb|left]] Click to print selected entries.
 +
 +
:<span style="color: red;">'''NOTE:'''</span> After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
 +
:(Button)
 +
 +
 +
[[image:email-button-sms.gif|thumb|left]] Click to send selected entries in an e-mail.
 +
:(Button)
 +
 +
 +
[[image:csvdownload-button.gif|thumb|left]] Click this button to download a CSV file.
 +
 +
 +
 +
 +
:<span style="color: red;">'''NOTE:'''</span> This CSV file contains the data displayed on the 'Bulk Messages' page. Users can choose to download specific entries or select all of them.
 +
:(Button)
 +
 +
[[image:search-bar-beta-MT-reportsMaster.png|left|1200px]]
 +
 +
 +
 +
 +
 +
*'''Date Range:'''
 +
:Select a Search/Filter start date
 +
:(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
 +
:(Option button)
 +
 +
*'''Status'''
 +
:Select one of the statuses and have the data filtered accordingly
 +
:(E.g. Not Active)
 +
:(Select box)
 +
 +
*'''Name'''
 +
:Populate the field with a name and have the data filtered accordingly
 +
:(E.g. TestBulk)
 +
:([a-z)[0-9])
 +
 +
*'''Tenant'''
 +
:Enter a Tenant Code and have the data filtered accordingly
 +
:(E.g. 200)
 +
:([a-z)[0-9])
 +
 +
[[image:master-bar-line-BULK-reports.png|left|thumb|1300px]]
 +
 +
 +
 +
 +
 +
 +
*'''Checkbox'''
 +
:Select an entry by ticking this check box
 +
:(Checkbox)
 +
 +
*'''Tenant'''
 +
:Displays the Tenant Code
 +
:(E.g. 200)
 +
:(Display)
 +
 +
*'''Name'''
 +
:Displays the name of a Bulk message
 +
:(E.g. TestBulk)
 +
:(Display)
 +
 +
:<span style="color: red;">'''NOTE:'''</span> Clicking the name of a certain Bulk message will prompt users to the Reports page where they can access more data and information on this Bulk message.
 +
 +
*'''Sent/Total'''
 +
:Displays the number of sent messages and the total amount of numbers that the message was sent to
 +
:(E.g. 2/2)
 +
:(Display)
 +
 +
*'''Time started'''
 +
:Displays the starting date and time of the Bulk message
 +
:(E.g. 17 Aug 2021 13:17:21)
 +
:(Display)
 +
 +
*'''Time ended'''
 +
:Displays the ending date and time of the Bulk message
 +
:(E.g. 17 Aug 2021 13:18:02)
 +
:(Display)
 +
 +
*'''From'''
 +
:Displays the number/alphanumeric from which the Bulk message was sent
 +
:(E.g. +1234567890)
 +
:(Display
 +
 +
*'''CSV File'''
 +
:Displays the name of the CSV file
 +
:(E.g. CampaignBulk)
 +
:(Display)
 +
 +
:<span style="color: red;">'''NOTE:'''</span> Clicking the name of a certain CSV file will prompt users to the Reports page where they can access more data and information on this Bulk message.
 +
 +
*'''Status'''
 +
:Displays the Bulk message's status
 +
:(E.g. Completed)
 +
:(Display)
 +
 +
*'''Message'''
 +
:Displays the content of the message
 +
:(E.g. "This is just a test.")
 +
:(Display)
 +
 +
*'''SMS Report'''
 +
:Displays details about the SMS report
 +
:(Display)
 +
 +
:<span style="color: red;">'''NOTE:'''</span> Clicking an SMS report icon will prompt users to another page where they can access more data and information on this Bulk message.
 +
 +
=== '''CDR Settings''' ===
 +
 +
Please provide a number in the 'Records per page' field
 +
 +
[[image:5-0-cdr-settings.png|thumb|CDR Settings]]
 +
 +
*'''Records per page:''' 
 +
:Number of records displayed per page
 +
:(E.g. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)
 
:([0-9])
 
:([0-9])
  
 
=== '''CLI Messages''' ===
 
=== '''CLI Messages''' ===
  
[[image:5-0-cli-messages.png|thumb|CLI Messages]]
+
[[image:reports-MT-CLI-messages.png|thumb|CLI Messages]]
 
CLI messages provide a convenient method of showing messages received from the asterisk CLI (Command Line Interface). Each message is shown in the order received and, if clicked on, will open a new browser searching www.google.com with the message content text.
 
CLI messages provide a convenient method of showing messages received from the asterisk CLI (Command Line Interface). Each message is shown in the order received and, if clicked on, will open a new browser searching www.google.com with the message content text.
 
  
 
Available Message types:
 
Available Message types:
Line 265: Line 514:
 
*'''Error''' - An error message may stop or affect the system's operation in some situations
 
*'''Error''' - An error message may stop or affect the system's operation in some situations
  
=== '''Archiving Storage''' ===
+
=== '''Archiving''' ===
 +
[[image:reports-MT-master-tenant-archiving-dashboard.png|500px|right|thumb|Archiving - Reports]]
 +
Archiving automatically copies eligible files to a remote destination on a weekly basis.
  
PBXware Archiving Storage automatically copies eligible files to a remote destination on a weekly basis. It is possible to store your data on Amazon Simple Server Storage, Google Drive, Dropbox or your own FTP server.
+
Users can store data on one of the following services:
 +
*Amazon S3
 +
*Google Drive
 +
*Dropbox
 +
*SFTP
 +
*FTP
  
  
To check if a transfer was successful, under Reports, select Archiving Storage, specify the date range and click on the '''“Search Now”''' button. You can also filter the results by status, by clicking the drop-down menu and checking or unchecking the box next to each status and then clicking on a search button.
 
  
To listen or download recording already uploaded on Archiving storage press designated drive icon next to a CDR from the CDR menu.
 
  
The icon can be one of three options based on the existence and accessibility of the recording:
+
[[image:bar-filters-archiving.png|600px|left]]
  
*No icon: No recording is available for the entry.
 
  
*Standard play icon: There is a recording locally available. Download and playback are available the same as before.
 
<span style="color: red;">'''NOTE:'''</span> Available only on Google and S3.
 
  
*Service icon: There is no local recording available but there is a remotely stored recording available. Playback and download can be done by sending the recording to the client in segmented form.
 
  
'''NOTE:''' Listen and download must be enabled in license.
+
 
 +
 
 +
*'''Date Range'''
 +
:Search data by selecting a specific date range and clicking the 'Search Now' button
 +
:(E.g. Last 30 Days)
 +
:(Select box)
 +
 
 +
*'''Status'''
 +
:Search data by selecting one of the statuses displayed in the drop-down list
 +
:(E.g. All/Success/Partial Success/Failed)
 +
:(Select box)
 +
 
 +
*'''Tenants'''
 +
:Search data by entering a specific Tenant
 +
:(E.g. 100)
 +
:([a-z][0-9])
 +
 
 +
[[image:bar-filters-archiving-masterten.png|900px|left]]
 +
 
 +
 
 +
*'''Tenant'''
 +
:Displays the Tenant number
 +
:(E.g. Tenant 100)
 +
:(Display)
 +
 
 +
*'''Date/Time'''
 +
:Displays the date and time of an upload
 +
:(E.g. 01 Jul 2021 16:40:02)
 +
:(Display)
 +
 
 +
*'''Status'''
 +
:Displays the status of an upload
 +
:(E.g. Success)
 +
:(Display)
 +
 
 +
*'''Recordings'''
 +
:Displays the number of recordings
 +
:(E.g. 3)
 +
:(Display)
 +
 
 +
*'''Voicemail'''
 +
:Displays the number of voicemails
 +
:(E.g. 0)
 +
:(Display)
 +
 
 +
*'''Faxes'''
 +
:Displays the number of faxes
 +
:(E.g. 2)
 +
:(Display)
  
 
==='''Archived Reports'''===
 
==='''Archived Reports'''===
[[File:6-0-arhived-reports.png|right|thumb|Archived Reports]]
+
[[File:MT-archivedreports-2.png|right|400px|Archived Reports]]
On new installations CDR will be partitioned automatically and, by default, we will keep up to 1 year of data. Customers will have the option to change this period in File System section.
+
On new installations, CDR will be partitioned automatically. We will keep up to 1 year of data by default, but customers will have the option to change this period in the 'File System' section, if necessary.
Here you can see logs and how partitioned went.
+
  
Each log will show following information:
+
''The 'Archived Reports' page allows users to see the logs and how the partitioning process went.''
*Period - Time period of partition
+
 
*Table - database table
+
*'''Date Range:'''
*File size - Size of file after archiving
+
:Select a Search/Filter start date
*File - Download archived partition as a file
+
:(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
 +
:(Option button)
 +
 
 +
[[image:table-archivedreports.png|250px|right]]
 +
*'''Table'''
 +
:Select a specific table and have the data filtered accordingly
 +
:(E.g. CDR)
 +
:(Check box)
 +
 
 +
*'''Period'''
 +
:Displays the date of partition
 +
:(E.g. Dec 2020)
 +
:(Display)
 +
 
 +
*'''Table'''
 +
:Displays the database table
 +
:(E.g. CDR)
 +
:(Display)
 +
 
 +
*'''File size'''
 +
:Displays the size of a file after archiving
 +
:(E.g. 42 bytes)
 +
:(Display)
 +
 
 +
*'''File'''
 +
:Download the archived partition as a file
 +
:(Button)
 +
:<span style="color: red;">'''NOTE:'''</span> The file is downloaded as a '''.tsv''' file.
  
 
==='''Directory Sync Management'''===
 
==='''Directory Sync Management'''===
[[image:ReportsMT_Dashboard_Master.jpg|thumb|right]]
+
[[image:ReportsMT_Dashboard_Master-1.jpg|thumb|right]]
  
 
*'''Date Range:'''  
 
*'''Date Range:'''  
Line 371: Line 695:
 
:(Display)
 
:(Display)
  
=='''Reports on slave tenants'''==  
+
=='''Reports on Slave Tenants'''==  
  
 
Slave tenants can view CDRs of the calls that were made on them and can't view the CDRs from the other tenants.  
 
Slave tenants can view CDRs of the calls that were made on them and can't view the CDRs from the other tenants.  
Line 388: Line 712:
  
 
[[image:5.4_CDR_anonymous.png|thumb|CDR Anonymous]]  
 
[[image:5.4_CDR_anonymous.png|thumb|CDR Anonymous]]  
 
 
  
 
*'''To:'''  
 
*'''To:'''  
Line 430: Line 752:
  
  
==== '''Remote Playback''' ====
+
==== '''Remote Recording Playback''' ====
[[image:6.0_archiving_storage_recordings.png|thumb|Remote playback]]
+
[[image:6.0_archiving_storage_recordings.png|thumb|500px|Remote playback]]
:For recordings offloaded to certain services using Archiving Storage there is the option to listen to or download those recordings from this page. Those recordings behave similarly to normal call recordings with the exception being that they can not be deleted. Each service supporting this feature is represented by an icon:
+
Users can '''download''' or '''listen to''' recordings offloaded to certain services using Archiving while on this page. Such recordings are similar to regular call recordings but the ones that are offloaded ''cannot be deleted''.
 +
 
 +
If such an entry is selected and 'Delete Recording' is clicked, the following warning message will appear: ''"Recording not available for selected record."'' Please refer to the screenshot.
 +
 
 +
 
 +
[[image:warningmessage-selectedrecordingoffloaded.png|350px|right]]
 +
 
 +
Based on which case scenario it is, one of the two icons will be displayed:
 +
 
 +
*'''Standard play icon''' - A recording is available both locally and remotely. Such a recording can be downloaded or listened to on this page, and it can be deleted from the system as well. The deletion action will be performed locally, but the recording will stay stored remotely.
 +
 
 +
*'''Service icon''' -  A recording is available only remotely. Such a recording can be downloaded or listened to on this page, but it cannot be deleted from the system.
 +
 
 +
:The system displays different icons depending on which service was used.
 +
 
 +
:The list is as follows:
 
*[[File:6-0-CDR-play_s3.png|frameless]] Amazon S3
 
*[[File:6-0-CDR-play_s3.png|frameless]] Amazon S3
 
*[[File:6-0-CDR-play_ftp.png|frameless]] FTP
 
*[[File:6-0-CDR-play_ftp.png|frameless]] FTP
 +
*[[File:6-0-CDR-play_ftp.png|frameless]] SFTP
 
*[[File:6-0-CDR-play_google.png|frameless]] Google Drive
 
*[[File:6-0-CDR-play_google.png|frameless]] Google Drive
 +
*[[File:dropbox-icon.png|25px]] Dropbox
  
 +
<span style="color: red;">'''NOTE:'''</span> If there is no recording on the system, no icon will be displayed.
  
:<span style="color: red;">'''NOTE:'''</span> This feature need licence update to be used. The icons will be displayed even before but recordings can not be listened to or downloaded.
+
<span style="color: red;">'''NOTE:'''</span> For this feature to work properly, a user needs to update the license. Please note that if this feature is not enabled in the license, the icons will be displayed but recordings cannot be downloaded or listened to.
 
+
  
 
===='''Search/Filter'''====  
 
===='''Search/Filter'''====  
Line 632: Line 971:
 
:([0-9])
 
:([0-9])
  
==='''CDR settings'''===  
+
=== '''SMS''' ===
 +
[[image:MT-sms-reports-mod.png|thumb|450px|right]]
 +
This 'SMS' section on Reports allows users to see all details regarding SMS messages on the system.
 +
 
 +
 
 +
 
 +
[[image:print-button-sms.gif|thumb|left]]
 +
 
 +
 
 +
Click to print selected entries.
 +
:(Button)
 +
 
 +
 
 +
<span style="color: red;">'''NOTE:'''</span> After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
 +
 
 +
 
 +
 
 +
[[image:reports-warningmessage.png|thumb|right|400px]]
 +
[[image:email-button-sms.gif|thumb|left]]
 +
 
 +
 
 +
Click to send selected entries in an e-mail.
 +
:(Button)
 +
 
 +
 
 +
 
 +
<span style="color: red;">'''NOTE:'''</span> In order to successfully send an e-mail, please make sure that some/all entries are ticked. If not, a '''warning message''' will appear saying ''"No results found."'' Please refer to the screenshot.
 +
 
 +
 
 +
[[image:csvdownload-button.gif|thumb|left]]
 +
 
 +
 
 +
Click this button to download a CSV file.
 +
:(Button)
 +
 
 +
 
 +
<span style="color: red;">'''NOTE:'''</span> This CSV file contains the data displayed on the 'SMS' page. Users can choose to download specific entries or select all of them.
 +
 
 +
 
 +
[[image:reports-bar-sms.png|left|1200px]]
 +
 
 +
 
 +
 
 +
 
 +
*'''Date Range:'''
 +
:Select a Search/Filter start date
 +
:(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
 +
:(Option button)
 +
 
 +
*'''From:'''
 +
:Enter a number from which the SMS message was sent and have the data filtered accordingly
 +
:(E.g. +1234567890)
 +
:([a-z)[0-9])
 +
 
 +
*'''To'''
 +
:Enter a number to which the SMS was sent and have the data filtered accordingly
 +
:(E.g. +2221564879)
 +
:([a-z)[0-9])
 +
 
 +
*'''Direction'''
 +
:Select one of the directions and have the data filtered accordingly
 +
:(E.g. All/Inbound/Outbound)
 +
:(Select box)
 +
 
 +
[[image:status-bar-2-sms.png|left|thumb|1200px]]
 +
 
 +
 
 +
 
 +
 
 +
 
 +
 
 +
*'''Checkbox'''
 +
:Select an entry by ticking this check box
 +
:(Checkbox)
 +
 
 +
*'''From'''
 +
:Displays the number from which the SMS message was sent together with the Extension name/number
 +
:(E.g. +1234567890 - M 108 (108))
 +
:(Display)
 +
 
 +
*'''To'''
 +
:Displays the number to which the SMS was sent together with the Extension name/number
 +
:(E.g. +2221564879 - M 109 (109))
 +
:(Display)
 +
 
 +
*'''Direction'''
 +
:Displays the SMS message direction
 +
:(E.g. Inbound)
 +
:(Display)
 +
 
 +
*'''Date/Time'''
 +
:Displays the date and time of the SMS message
 +
:(E.g. 30 Nov 2020 09:03:44)
 +
:(Display)
 +
 
 +
*'''Status'''
 +
:Displays the SMS message status
 +
:(E.g. Sent/Received/Failed)
 +
:(Display)
 +
 
 +
*'''Error Message'''
 +
:Displays the message explaining why certain action failed
 +
:(E.g. Provider: Authentication failed)
 +
:(Display)
 +
 
 +
=== '''Bulk Messages''' ===
 +
[[image:bulk-message-slave-tenant.png|thumb|700px|right]]
 +
 
 +
This 'Bulk Messages' section on Reports allows users to see all details regarding Bulk messages on a Tenant.
 +
 
 +
[[image:print-button-sms.gif|thumb|left]] Click to print selected entries.
 +
 
 +
:<span style="color: red;">'''NOTE:'''</span> After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
 +
:(Button)
 +
 
 +
 
 +
[[image:email-button-sms.gif|thumb|left]] Click to send selected entries in an e-mail.
 +
:(Button)
 +
 
 +
 
 +
[[image:csvdownload-button.gif|thumb|left]] Click this button to download a CSV file.
 +
 
 +
:<span style="color: red;">'''NOTE:'''</span> This CSV file contains the data displayed on the 'Bulk Messages' page. Users can choose to download specific entries or select all of them.
 +
:(Button)
 +
 
 +
 
 +
[[image:search-bar-beta-MT-reportsSlave.png|left|1300px]]
 +
 
 +
 
 +
 
 +
 
 +
 
 +
 
 +
*'''Date Range:'''
 +
:Select a Search/Filter start date
 +
:(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
 +
:(Option button)
 +
 
 +
*'''Status'''
 +
:Select one of the statuses and have the data filtered accordingly
 +
:(E.g. Not Active)
 +
:(Select box)
 +
 
 +
*'''Name'''
 +
:Populate the field with a name and have the data filtered accordingly
 +
:(E.g. TestBulk)
 +
:([a-z)[0-9])
 +
 
 +
[[image:bulk-reports-slave-bar.png|left|thumb|1200px]]
 +
 
 +
 
 +
 
 +
 
 +
 
 +
 
 +
 
 +
*'''Checkbox'''
 +
:Select an entry by ticking this check box
 +
:(Checkbox)
 +
 
 +
*'''Name'''
 +
:Displays the name of a Bulk message
 +
:(E.g. TestBulk)
 +
:(Display)
 +
 
 +
:<span style="color: red;">'''NOTE:'''</span> Clicking the name of a certain Bulk message will prompt users to the Reports page where they can access more data and information on this Bulk message.
 +
 
 +
*'''Sent/Total'''
 +
:Displays the number of sent messages and the total amount of numbers that the message was sent to
 +
:(E.g. 2/2)
 +
:(Display)
 +
 
 +
*'''Time started'''
 +
:Displays the starting date and time of the Bulk message
 +
:(E.g. 17 Aug 2021 13:17:21)
 +
:(Display)
 +
 
 +
*'''Time ended'''
 +
:Displays the ending date and time of the Bulk message
 +
:(E.g. 17 Aug 2021 13:18:02)
 +
:(Display)
 +
 
 +
*'''From'''
 +
:Displays the number/alphanumeric from which the Bulk message was sent
 +
:(E.g. +1234567890)
 +
:(Display
 +
 
 +
*'''CSV File'''
 +
:Displays the name of the CSV file
 +
:(E.g. CampaignBulk)
 +
:(Display)
 +
 
 +
:<span style="color: red;">'''NOTE:'''</span> Clicking the name of a certain CSV file will prompt users to the Reports page where they can access more data and information on this Bulk message.
 +
 
 +
*'''Status'''
 +
:Displays the Bulk message's status
 +
:(E.g. Completed)
 +
:(Display)
 +
 
 +
*'''Message'''
 +
:Displays the content of the message
 +
:(E.g. "This is just a test.")
 +
:(Display)
 +
 
 +
*'''SMS Report'''
 +
:Displays details about the SMS report
 +
:(Display)
 +
 
 +
:<span style="color: red;">'''NOTE:'''</span> Clicking an SMS report icon will prompt users to another page where they can access more data and information on this Bulk message.
 +
 
 +
==='''CDR Settings'''===  
 
[[image:snap50mt.png|thumb|CDR settings]]  
 
[[image:snap50mt.png|thumb|CDR settings]]  
 
Please provide a number in the 'Records per page' field.  
 
Please provide a number in the 'Records per page' field.  
Line 640: Line 1,189:
 
:(E.g. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)  
 
:(E.g. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)  
 
:([0-9])
 
:([0-9])
 
  
 
==='''Auto Provisioning'''===  
 
==='''Auto Provisioning'''===  
Line 659: Line 1,207:
 
The logs can be filtered by Tenant, Date, Protocol, Status and a search input which will try to match the UA, IP, MAC and URI.
 
The logs can be filtered by Tenant, Date, Protocol, Status and a search input which will try to match the UA, IP, MAC and URI.
  
 +
 +
==='''Archiving'''===
 +
[[image:reports-MT-slave-tenant-dahsboard-archiving.png|500px|right|thumb|Archiving - Reports]]
 +
Archiving automatically copies eligible files to a remote destination on a weekly basis.
 +
 +
Users can store data on one of the following services:
 +
*Amazon S3
 +
*Google Drive
 +
*Dropbox
 +
*SFTP
 +
*FTP
 +
 +
 +
 +
 +
[[image:filters-archiving-slavetenant.png|600px|left]]
 +
 +
 +
 +
 +
 +
 +
*'''Date Range'''
 +
:Search data by selecting a specific date range and clicking the 'Search Now' button
 +
:(E.g. Last 30 Days)
 +
:(Select box)
 +
 +
*'''Status'''
 +
:Search data by selecting one of the statuses displayed in the drop-down list
 +
:(E.g. All/Success/Partial Success/Failed)
 +
:(Select box)
 +
 +
[[image:filters-archiving-slave-tenant-1.png|900px|left]]
 +
 +
 +
*'''Date/Time'''
 +
:Displays the date and time of an upload
 +
:(E.g. 01 Jul 2021 16:40:02)
 +
:(Display)
 +
 +
*'''Status'''
 +
:Displays the status of an upload
 +
:(E.g. Success)
 +
:(Display)
 +
 +
*'''Recordings'''
 +
:Displays the number of recordings
 +
:(E.g. 3)
 +
:(Display)
 +
 +
*'''Voicemail'''
 +
:Displays the number of voicemails
 +
:(E.g. 0)
 +
:(Display)
 +
 +
*'''Faxes'''
 +
:Displays the number of faxes
 +
:(E.g. 2)
 +
:(Display)
  
 
==='''Email to Fax'''===
 
==='''Email to Fax'''===
Line 696: Line 1,303:
  
 
==='''Directory Sync Management'''===
 
==='''Directory Sync Management'''===
[[image:ReportsMT_Dashboard_Slave1.png|thumb|right]]
+
[[image:ReportsMT_Dashboard_Slave1.png|300px|right]]
  
 
*'''Date Range:'''  
 
*'''Date Range:'''  
Line 760: Line 1,367:
  
 
*'''Data'''
 
*'''Data'''
[[image:ReportsMT_Data.jpg|thumb|right]]
+
[[image:ReportsMT_Data.jpg|300px|right]]
 
:Displays additional information regarding the synced Extension
 
:Displays additional information regarding the synced Extension
 
:<span style="color: red;">'''NOTE:'''</span> In order to see the data, a user has to hover his/her mouse over the icon.
 
:<span style="color: red;">'''NOTE:'''</span> In order to see the data, a user has to hover his/her mouse over the icon.
 
:(Display)
 
:(Display)
  
[[MT_6_Meetings | Next -> 13. Meetings]]
+
[[MT_6_Meetings | Next -> 15. Meetings]]

Latest revision as of 11:20, 17 February 2022

Reports on Master Tenant

Master tenant has the ability to view reports from all tenants.

CDR

CDR displays detailed records of all PBXware MT calls with the following details:

CDR
  • Tenant
Tenant on which the call happened.
(E.g. If call was made on tenant with prefix 300, 300 will be shown here).
(Display)
  • From
Extension number from which the call was made
(E.g. If call was made from extension 1001 to extension 1004, '1001' is displayed here).
(Display)
CDR Anonymous
NOTE: Users can now search anonymous calls simply by entering 'anonymous' in the From field and then the query will display anonymous results only.
  • To
Extension number to which the call was made
(E.g. If call was made from extension 1001 to extension 1004, '1004' is displayed here).
(Display)
  • Date/Time
Date and Time when the call was made
(E.g. 04 Oct 2006 10:44:10)
(Display)
  • Duration
Call duration time in hh:mm:ss format
(E.g. 00:12:45)
(Display)
  • Call Rating
Time billed by the system
(E.g. 00:12:45)
(Display)
  • Cost
Cost of the call (E.g. 1.34)
  • Status
Displays the call status
Example:
Depending on whether a call was answered or not, this field value may have the following content:
  • Answered
  • Not Answered
  • Busy
  • Error
(Display)
  • 6-0-CDR-play.png This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
  • 6-0-CDR-checkbox.png This is a box used with the CDR commands to select a desired call.

Remote Recording Playback

Remote Playback

Users can download or listen to recordings offloaded to certain services using Archiving while on this page. Such recordings are similar to regular call recordings but the ones that are offloaded cannot be deleted.

If such an entry is selected and 'Delete Recording' is clicked, the following warning message will appear: "Recording not available for selected record." Please refer to the screenshot.

warningmessage-selectedrecordingoffloaded.png




Based on which case scenario it is, one of the two icons will be displayed:

  • Standard play icon - A recording is available both locally and remotely. Such a recording can be downloaded or listened to on this page, and it can be deleted from the system as well. The deletion action will be performed locally, but the recording will stay stored remotely.
  • Service icon - A recording is available only remotely. Such a recording can be downloaded or listened to on this page, but it cannot be deleted from the system.
The system displays different icons depending on which service was used.


The list is as follows:
  • 6-0-CDR-play s3.png Amazon S3
  • 6-0-CDR-play ftp.png FTP
  • 6-0-CDR-play ftp.png SFTP
  • 6-0-CDR-play google.png Google Drive
  • dropbox-icon.png Dropbox

NOTE: If there is no recording on the system, no icon will be displayed.

NOTE: For this feature to work properly, a user needs to update the license. Please note that if this feature is not enabled in the license, the icons will be displayed but recordings cannot be downloaded or listened to.

Search/Filter

Search/Filter
  • Date Range:
Select a Search/Filter start date
(E.g. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • From:
Select whether you want to search the CDRs by Destination(s) or by Trunk from which the call came in.
(E.g. Destination(s) or Trunks)
(Select box)
  • To:
This field points to the Destination(s) or Trunk for which you are searching
(E.g. Trunk)
(Select box)
  • Status:
Search calls by selecting the desired call status.
Example:
Click on the 'Please Select' button and select one of the available fields:
  • All
  • Answered
  • Not Answered
  • Busy
  • Error
(Select box)
  • ID:
Search/Filter
Search/Filter
CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).
By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.
(E.g. 1221447123.66)
([0-9] .)
  • Tenant:
Search calls by selecting the desired Tenant.
  • Additional search options (5.4 update):
  • Show rated calls only
(toggle button ON or OFF)
Users can choose to have only those calls with a cost displayed in the report. If this option is not selected, then the report will feature ALL calls.
NOTE: The above can be done in Online Self Care as well with the same options.
Show Rated Calls
TIP:

After making any changes to the search filter, be sure to click the search icon.


Listen

Listen
  • Listen:
Once the 'Listen' icon is displayed next to a call record it means that the specific call was recorded.
(E.g. To play recorded calls, check the box next to a 'Listen' icon and click 'Listen'. Browser will prompt you to open the sound file in your favorite audio player or to download the sound file).
(Option button)

Call

To establish a call between two extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension

Call
  • Caller
Extension that will make a call
Example:
Provide any extension number here, 1001, for example
([0-9])
  • Destination:
Destination extension that will be dialed by the 'Caller' extension
(E.g. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under 'From' and 'Destination' selected record)
(Select button)

TIP: After setting 'Caller' and 'Destination' extensions, click the call icon

Print

Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Print

Email

Click on the 'Email' button to send all reports listed on a page or select a box next to a report and click the 'Email' button to send only selected ones


Email 1



Provide an E-mail address where the report is to be sent and click on the 'OK' button to proceed or 'Cancel' to abort the email action


Email 3



Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only


Email 2



Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR
  • CLIR:
CLIR (Command Line Interface Record) details
Example:
Select a desired call record and click this button to view more technical details about the call. A small popup window will open with the data.
NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team
(Command Button)

CLIR report has been improved to show when the channels limit defined in the license is exceeded, the CLIR will show the exact numbers ( current > max ).

E-mail CLIR page option enables you to send the current CLIR to desired e-mail address

Delete Recording

  • Delete Recording:
Deletes the recorded calls.

NOTE: For this command to be displayed, the appropriate enhanced service has to be set.

(E.g. Select a recorded call and click this button to delete it from the file system)
(Command Button)

Download CSV

  • Download CSV:
Download data as a .csv (Comma Separated Value) file
(E.g. Click this button to download the .csv file to your desktop)
(Command Button)

CDR Summary

Create a CDR summary report for a selected period of time.

  • Date Range:
Select a Search/Filter start date
(E.g. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • Group by:
Group results by selecting the desired period.
Example:
Click on the field and select one of the available options:
  • Whole range
  • Quarterly
  • Monthly
  • Yearly
(drop down)
  • Tenants:
Filter results per tenant number.
(E.g. 200)
([0-9])
  • Accountcode:
SFilter results per accountcode.
(E.g. 101)
([0-9])

SMS

MT-reports-SMS-masterT-1.png

This 'SMS' section on Reports allows users to see all details regarding SMS messages on the system.


print-button-sms.gif
Click to print selected entries.



NOTE: After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
(Button)
reports-warningmessage.png
email-button-sms.gif
Click to send selected entries in an e-mail.



NOTE: In order to successfully send an e-mail, please make sure that some/all entries are ticked. If not, a warning message will appear saying "No results found." Please refer to the screenshot.
(Button)
csvdownload-button.gif
Click this button to download a CSV file.



NOTE: This CSV file contains the data displayed on the 'SMS' page. Users can choose to download specific entries or select all of them.
(Button)
status-bar-sms-tenant.png



  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
  • From:
Enter a number from which the SMS message was sent and have the data filtered accordingly
(E.g. +1234567890)
([a-z)[0-9])
  • To
Enter a number to which the SMS was sent and have the data filtered accordingly
(E.g. +2221564879)
([a-z)[0-9])
  • Direction
Select one of the directions and have the data filtered accordingly
(E.g. All/Inbound/Outbound)
(Select box)
  • Tenant
Enter a Tenant Code and have the data filtered accordingly
(E.g. 200)
([a-z)[0-9])
status-bar2-sms-tenant.png




  • Checkbox
Select an entry by ticking this check box
(Checkbox)
  • Tenant
Displays the Tenant Code
(E.g. 200)
(Display)
  • From
Displays the number from which the SMS message was sent
(E.g. +1234567890)
(Display)
  • To
Displays the number to which the SMS was sent
(E.g. +2221564879)
(Display)
  • Direction
Displays the SMS message direction
(E.g. Inbound)
(Display)
  • Date/Time
Displays the date and time of the SMS message
(E.g. 30 Nov 2020 09:03:44)
(Display)
  • Status
Displays the SMS message status
(E.g. Sent/Received/Failed)
(Display)
  • Error Message
Displays the message explaining why certain action failed
(E.g. Provider: Authentication failed)
(Display)

Bulk Messages

bulk-reports-master-bar.png

This 'Bulk Messages' section on Reports allows users to see all details regarding Bulk messages on the system.

print-button-sms.gif
Click to print selected entries.
NOTE: After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
(Button)


email-button-sms.gif
Click to send selected entries in an e-mail.
(Button)


csvdownload-button.gif
Click this button to download a CSV file.



NOTE: This CSV file contains the data displayed on the 'Bulk Messages' page. Users can choose to download specific entries or select all of them.
(Button)
search-bar-beta-MT-reportsMaster.png



  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
  • Status
Select one of the statuses and have the data filtered accordingly
(E.g. Not Active)
(Select box)
  • Name
Populate the field with a name and have the data filtered accordingly
(E.g. TestBulk)
([a-z)[0-9])
  • Tenant
Enter a Tenant Code and have the data filtered accordingly
(E.g. 200)
([a-z)[0-9])
master-bar-line-BULK-reports.png




  • Checkbox
Select an entry by ticking this check box
(Checkbox)
  • Tenant
Displays the Tenant Code
(E.g. 200)
(Display)
  • Name
Displays the name of a Bulk message
(E.g. TestBulk)
(Display)
NOTE: Clicking the name of a certain Bulk message will prompt users to the Reports page where they can access more data and information on this Bulk message.
  • Sent/Total
Displays the number of sent messages and the total amount of numbers that the message was sent to
(E.g. 2/2)
(Display)
  • Time started
Displays the starting date and time of the Bulk message
(E.g. 17 Aug 2021 13:17:21)
(Display)
  • Time ended
Displays the ending date and time of the Bulk message
(E.g. 17 Aug 2021 13:18:02)
(Display)
  • From
Displays the number/alphanumeric from which the Bulk message was sent
(E.g. +1234567890)
(Display
  • CSV File
Displays the name of the CSV file
(E.g. CampaignBulk)
(Display)
NOTE: Clicking the name of a certain CSV file will prompt users to the Reports page where they can access more data and information on this Bulk message.
  • Status
Displays the Bulk message's status
(E.g. Completed)
(Display)
  • Message
Displays the content of the message
(E.g. "This is just a test.")
(Display)
  • SMS Report
Displays details about the SMS report
(Display)
NOTE: Clicking an SMS report icon will prompt users to another page where they can access more data and information on this Bulk message.

CDR Settings

Please provide a number in the 'Records per page' field

CDR Settings
  • Records per page:
Number of records displayed per page
(E.g. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)
([0-9])

CLI Messages

CLI Messages

CLI messages provide a convenient method of showing messages received from the asterisk CLI (Command Line Interface). Each message is shown in the order received and, if clicked on, will open a new browser searching www.google.com with the message content text.

Available Message types:

  • Notice - A notice message is simply a formal notice and does not affect the system's operation
  • Warning - A warning message of an issue that will not usually affect the system's operation
  • Error - An error message may stop or affect the system's operation in some situations

SMTP Log

SMTP Log

This page will allow you to see eventual errors in regards to PBXware e-mail messages and notifications.

  • Notice - A notice message is simply a formal notice and does not affect the system's operation
  • Error - An error message may stop or affect the system's operation in some situations

Archiving

Archiving - Reports

Archiving automatically copies eligible files to a remote destination on a weekly basis.

Users can store data on one of the following services:

  • Amazon S3
  • Google Drive
  • Dropbox
  • SFTP
  • FTP



bar-filters-archiving.png




  • Date Range
Search data by selecting a specific date range and clicking the 'Search Now' button
(E.g. Last 30 Days)
(Select box)
  • Status
Search data by selecting one of the statuses displayed in the drop-down list
(E.g. All/Success/Partial Success/Failed)
(Select box)
  • Tenants
Search data by entering a specific Tenant
(E.g. 100)
([a-z][0-9])
bar-filters-archiving-masterten.png


  • Tenant
Displays the Tenant number
(E.g. Tenant 100)
(Display)
  • Date/Time
Displays the date and time of an upload
(E.g. 01 Jul 2021 16:40:02)
(Display)
  • Status
Displays the status of an upload
(E.g. Success)
(Display)
  • Recordings
Displays the number of recordings
(E.g. 3)
(Display)
  • Voicemail
Displays the number of voicemails
(E.g. 0)
(Display)
  • Faxes
Displays the number of faxes
(E.g. 2)
(Display)

Archived Reports

Archived Reports

On new installations, CDR will be partitioned automatically. We will keep up to 1 year of data by default, but customers will have the option to change this period in the 'File System' section, if necessary.

The 'Archived Reports' page allows users to see the logs and how the partitioning process went.

  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
table-archivedreports.png
  • Table
Select a specific table and have the data filtered accordingly
(E.g. CDR)
(Check box)
  • Period
Displays the date of partition
(E.g. Dec 2020)
(Display)
  • Table
Displays the database table
(E.g. CDR)
(Display)
  • File size
Displays the size of a file after archiving
(E.g. 42 bytes)
(Display)
  • File
Download the archived partition as a file
(Button)
NOTE: The file is downloaded as a .tsv file.

Directory Sync Management

ReportsMT Dashboard Master-1.jpg
  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
  • Tenant:
Select the Tenant for which you would like to see more information
(E.g. 750 - Test)
(Select box)
ReportsMT Action.jpg
  • Action:
Select one of the three Actions and have data displayed for that particular 'Action'
  • Add - Upon selecting, it will display added synced Extensions.
  • Edit - Upon selecting, it will display edited synced Extensions.
  • Delete - Upon selecting, it will display deleted synced Extensions.
(Select box)
  • Status:
ReportsMT Status.jpg
Select one of the two Statuses and have data displayed for that particular 'Status'
  • Success - The Extension sync was successfully completed.
  • Error - The Extension sync failed.
(Select box)
  • Search
Search data by 'E-mail', 'Extension Number', or 'Extension Name' and have it displayed accordingly.
([a-z][0-9])
  • Date
Displays the Date of syncing
(E.g. 14 July 2020 16:09:20)
(Display)
  • E-mail
Displays the name of the synced Extension
(E.g. ebranthwaiteng@windomain.local)
(Display)
  • Extension Number
Displays the Extension Number
(E.g. 103)
(Display)
  • Extension Name
Displays the Extension Name
(E.g. Emmott Branthwaite)
(Display)
  • Action
Displays data based on the selected 'Action'
(E.g. Add)
(Display)
  • Status
Displays data based on the selected 'Status'
(E.g. Success)
(Display)
  • Message
Displays the message explaining why certain sync failed
NOTE: If the Status of the sync is 'Error', the 'Message' section will provide users with further information on why certain sync failed.
(Display)
  • Data
ReportsMT Data.jpg
Displays additional information regarding the synced Extension
NOTE: In order to see the data, a user has to hover his/her mouse over the icon.
(Display)

Reports on Slave Tenants

Slave tenants can view CDRs of the calls that were made on them and can't view the CDRs from the other tenants.

CDR

CDR displays detailed records of all calls on the current tenant with the following details:

CDR
  • From:
Extension number from which the call was made.
(E.g. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).
(Display)
NOTE: Users can now search anonymous calls simply by entering 'anonymous' in the From field and then the query will display anonymous results only.
CDR Anonymous
  • To:
Extension number to which the call was made.
(E.g. If call was made from extension 1001 to extension 1004, '1004' is displayed here).
(Display)
  • Date/Time:
Date and Time when the call was made
(E.g. 04 Oct 2006 10:44:10)
(Display)
  • Duration:
Call duration time in hh:mm:ss format.
(E.g. 00:12:45)
(Display)
  • Call Rating:
Time billed by the system.
(E.g. 00:12:45)
(Display)
  • Cost:
Cost of the call (E.g. 1.34)
  • Status:
Displays the call status.
Example:
Depending on whether a call was answered or not, this field value may have the following content:
  • Answered
  • Not Answered
  • Busy
  • Error
(Display)
  • icon-play.gif This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active.
  • icon-stop.gif This is a box used with the CDR commands to select a desired call


Remote Recording Playback

Remote playback

Users can download or listen to recordings offloaded to certain services using Archiving while on this page. Such recordings are similar to regular call recordings but the ones that are offloaded cannot be deleted.

If such an entry is selected and 'Delete Recording' is clicked, the following warning message will appear: "Recording not available for selected record." Please refer to the screenshot.


warningmessage-selectedrecordingoffloaded.png

Based on which case scenario it is, one of the two icons will be displayed:

  • Standard play icon - A recording is available both locally and remotely. Such a recording can be downloaded or listened to on this page, and it can be deleted from the system as well. The deletion action will be performed locally, but the recording will stay stored remotely.
  • Service icon - A recording is available only remotely. Such a recording can be downloaded or listened to on this page, but it cannot be deleted from the system.
The system displays different icons depending on which service was used.
The list is as follows:
  • 6-0-CDR-play s3.png Amazon S3
  • 6-0-CDR-play ftp.png FTP
  • 6-0-CDR-play ftp.png SFTP
  • 6-0-CDR-play google.png Google Drive
  • dropbox-icon.png Dropbox

NOTE: If there is no recording on the system, no icon will be displayed.

NOTE: For this feature to work properly, a user needs to update the license. Please note that if this feature is not enabled in the license, the icons will be displayed but recordings cannot be downloaded or listened to.

Search/Filter

Search/Filter
  • Start Date:
Select a Search/Filter start date.
(E.g. Click on the small 'Calendar' icon next to a field and select desired date)
(Option button)
  • End Date:
Select a Search/Filter end date.
(E.g. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • From:
Select whether you want to search CDRs by Destination(s) or Trunk from where the call got in.
(E.g. Destination(s) or Trunks)
(Select box)
  • To:
This field points to a Destination(s) or Trunk for which you are searching.
(E.g. Trunk)
(Select box)
  • ID:
CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).
By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.
(E.g. 1221447123.66)
([0-9] .)
  • Start Time
When searching for CDRs this is the start time on the Start Date.
(E.g. Time in hh:mm:ss format like 10:15:30)
([0-9] :)
  • End Time
When searching for CDRs this is the end time on the End Date,
(E.g. Time in hh:mm:ss format like 15:20:30)
([0-9] :)
  • From
If you chose Destination(s) in the From Select box, you will enter the extension from which the call came. If your selection was Trunk, you will have a Select box in this place where you can choose a trunk on the system from which the call came.
Example:
  • Destination(s) - 1009
  • Trunk - Sales
([0-9] or Select box)
  • To
Here you will enter number of the destination or select a trunk in which the call ended up.
(E.g. 1007)
([0-9])
  • Status:
Search calls by selecting desired call status.
Example:
Click on a 'Please Select' button and select one of the available fields:
  • All
  • Answered
  • Not Answered
  • Busy
  • Error
(Select box)
  • Additional search options (5.4 update):
  • Show rated calls only
(toggle button ON or OFF)
Users can choose to have only those calls with a cost displayed in the report. If this option is not selected, then the report will feature ALL calls.
NOTE: The above can be done in Online Self Care as well with the same options.
Show Rated Calls
TIP:

After making any changes to the search filter, be sure to click the search icon.

Listen

Listen
  • Listen:
Once the 'Listen' icon is displayed next to a call record it means that the specific call was recorded.
(E.g. To play recorded calls, check the box next to a 'Listen' icon and click 'Listen'. Browser will prompt you to open the sound file in your favorite audio player or to download the sound file).
(Option button)

Call

To establish a call between two extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension.

Call
  • Caller
Extension that will make a call.
Example:
Provide any extension number here, 1001, for example
([0-9])
  • Destination:
Destination extension that will be dialed by the 'Caller' extension.
(E.g. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under 'From' and 'Destination' selected record)
(Select button)

TIP: After setting 'Caller' and 'Destination' extensions, click the call icon.

Print

Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Print

Email

Click on the 'Email' button to send all reports listed on a page or select a box next to a report and click the 'Email' button to send only selected ones


Email 1



Provide an E-mail address where the report is to be sent and click on the 'OK' button to proceed or 'Cancel' to abort the email action


Email 3



Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only


Email 2



Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR
  • CLIR:
CLIR (Command Line Interface Record) details
Example:
Select a desired call record and click this button to view more technical details about the call. A small popup window will open with the data.
NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team
(Command Button)

CLIR report has been improved to show when the channels limit defined in the license is exceeded, the CLIR will show the exact numbers ( current > max ).

E-mail CLIR page option enables you to send the current CLIR to desired e-mail address

Delete Recording

  • Delete Recording:
Deletes recorded calls.

NOTE: For this command to be displayed, the appropriate enhanced service has to be set.

(E.g. Select a recorded call and click this button to delete it from the file system)
(Command Button)

Download CSV

  • Download CSV:
Download data as a .csv (Comma Separated Value) file.
(E.g. Click this button to download the .csv file to your desktop)
(Command Button)

CDR Summary

Create a CDR summary report for a selected period of time.

  • Date Range:
Select a Search/Filter start date
(E.g. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • Group by:
Group results by selecting the desired period.
Example:
Click on the field and select one of the available options:
  • Whole range
  • Quarterly
  • Monthly
  • Yearly
(drop down)
  • Accountcode:
SFilter results per accountcode.
(E.g. 101)
([0-9])

SMS

MT-sms-reports-mod.png

This 'SMS' section on Reports allows users to see all details regarding SMS messages on the system.


print-button-sms.gif


Click to print selected entries.

(Button)


NOTE: After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.


reports-warningmessage.png
email-button-sms.gif


Click to send selected entries in an e-mail.

(Button)


NOTE: In order to successfully send an e-mail, please make sure that some/all entries are ticked. If not, a warning message will appear saying "No results found." Please refer to the screenshot.


csvdownload-button.gif


Click this button to download a CSV file.

(Button)


NOTE: This CSV file contains the data displayed on the 'SMS' page. Users can choose to download specific entries or select all of them.


reports-bar-sms.png



  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
  • From:
Enter a number from which the SMS message was sent and have the data filtered accordingly
(E.g. +1234567890)
([a-z)[0-9])
  • To
Enter a number to which the SMS was sent and have the data filtered accordingly
(E.g. +2221564879)
([a-z)[0-9])
  • Direction
Select one of the directions and have the data filtered accordingly
(E.g. All/Inbound/Outbound)
(Select box)
status-bar-2-sms.png




  • Checkbox
Select an entry by ticking this check box
(Checkbox)
  • From
Displays the number from which the SMS message was sent together with the Extension name/number
(E.g. +1234567890 - M 108 (108))
(Display)
  • To
Displays the number to which the SMS was sent together with the Extension name/number
(E.g. +2221564879 - M 109 (109))
(Display)
  • Direction
Displays the SMS message direction
(E.g. Inbound)
(Display)
  • Date/Time
Displays the date and time of the SMS message
(E.g. 30 Nov 2020 09:03:44)
(Display)
  • Status
Displays the SMS message status
(E.g. Sent/Received/Failed)
(Display)
  • Error Message
Displays the message explaining why certain action failed
(E.g. Provider: Authentication failed)
(Display)

Bulk Messages

bulk-message-slave-tenant.png

This 'Bulk Messages' section on Reports allows users to see all details regarding Bulk messages on a Tenant.

print-button-sms.gif
Click to print selected entries.
NOTE: After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
(Button)


email-button-sms.gif
Click to send selected entries in an e-mail.
(Button)


csvdownload-button.gif
Click this button to download a CSV file.
NOTE: This CSV file contains the data displayed on the 'Bulk Messages' page. Users can choose to download specific entries or select all of them.
(Button)


search-bar-beta-MT-reportsSlave.png




  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
  • Status
Select one of the statuses and have the data filtered accordingly
(E.g. Not Active)
(Select box)
  • Name
Populate the field with a name and have the data filtered accordingly
(E.g. TestBulk)
([a-z)[0-9])
bulk-reports-slave-bar.png




  • Checkbox
Select an entry by ticking this check box
(Checkbox)
  • Name
Displays the name of a Bulk message
(E.g. TestBulk)
(Display)
NOTE: Clicking the name of a certain Bulk message will prompt users to the Reports page where they can access more data and information on this Bulk message.
  • Sent/Total
Displays the number of sent messages and the total amount of numbers that the message was sent to
(E.g. 2/2)
(Display)
  • Time started
Displays the starting date and time of the Bulk message
(E.g. 17 Aug 2021 13:17:21)
(Display)
  • Time ended
Displays the ending date and time of the Bulk message
(E.g. 17 Aug 2021 13:18:02)
(Display)
  • From
Displays the number/alphanumeric from which the Bulk message was sent
(E.g. +1234567890)
(Display
  • CSV File
Displays the name of the CSV file
(E.g. CampaignBulk)
(Display)
NOTE: Clicking the name of a certain CSV file will prompt users to the Reports page where they can access more data and information on this Bulk message.
  • Status
Displays the Bulk message's status
(E.g. Completed)
(Display)
  • Message
Displays the content of the message
(E.g. "This is just a test.")
(Display)
  • SMS Report
Displays details about the SMS report
(Display)
NOTE: Clicking an SMS report icon will prompt users to another page where they can access more data and information on this Bulk message.

CDR Settings

CDR settings

Please provide a number in the 'Records per page' field.

  • Records per page:
Number of records displayed per page.
(E.g. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)
([0-9])

Auto Provisioning

Auto Provisioning
This page displays auto provisioning logs for those UADs which are being registered on the system.
The page will show 9 columns as follows:
  • 1. Tenant: Tenant number or "-". The "-" sign means that it was not possible to know from which tenant the request came
  • 2. Date: Date/Time record of when the request came
  • 3. User Agent: UA string exactly as written in the request
  • 4. IP Address: Country Flag (if possible to determine) + IP Address of the request sender
  • 5. MAC Address: Phone MAC address
  • 6. Protocol: HTTP, HTTPS or TFTP
  • 7. URI: The URI that was requested
  • 8. Status: 200, 401, 403, 404, 500
  • 9. Message: A message describing the status in more details

The logs can be filtered by Tenant, Date, Protocol, Status and a search input which will try to match the UA, IP, MAC and URI.


Archiving

Archiving - Reports

Archiving automatically copies eligible files to a remote destination on a weekly basis.

Users can store data on one of the following services:

  • Amazon S3
  • Google Drive
  • Dropbox
  • SFTP
  • FTP



filters-archiving-slavetenant.png




  • Date Range
Search data by selecting a specific date range and clicking the 'Search Now' button
(E.g. Last 30 Days)
(Select box)
  • Status
Search data by selecting one of the statuses displayed in the drop-down list
(E.g. All/Success/Partial Success/Failed)
(Select box)
filters-archiving-slave-tenant-1.png


  • Date/Time
Displays the date and time of an upload
(E.g. 01 Jul 2021 16:40:02)
(Display)
  • Status
Displays the status of an upload
(E.g. Success)
(Display)
  • Recordings
Displays the number of recordings
(E.g. 3)
(Display)
  • Voicemail
Displays the number of voicemails
(E.g. 0)
(Display)
  • Faxes
Displays the number of faxes
(E.g. 2)
(Display)

Email to Fax

Email to Fax

Each fax (sent or failed) will be logged. Here you can generate report and see details about each log.


Each log will show this information:

  • Tenant: Tenant number (only there if system is Multi Tenant and we are viewing reports from the master tenant)
  • Email From: Email address of the fax sender.
  • Fax Number: The number where fax is sent on.
  • Pages (Sent/Total): Shows how many pages were sent.
  • Status: Success or Failed
  • Date/Time: Date showing when the fax was sent.

The reports can be filtered by Date, Tenant (only on master tenant), Status, Email From and Fax Number.

On this page there are three action buttons:

  • Delete File: This will delete the PDF and TIF files from the system for selected reports, if they are available.
  • Download PDF: Download PDF for all selected reports. If PDF file corresponding to that report does not exist that report will be skipped.
  • Download TIFF: Same as the Download PDF button, but it downloads TIF file format.

Touchless Provisioning

Touchless Provisioning

This page will contain last logs regarding ZTP.

Each log will show following information:

  • Date - Date/Time of record
  • MAC Address - Phone MAC Address
  • Provider - UAD Provider
  • Action - Action took: Register, Deregister, Update.
  • Status - Status of action
  • Message - In case of error, detail message will be provided

You can filter the logs by date, action, status or type in a search term which will be matched to a Mac address or a UAD. If the page is open on Master Tenant then the logs can be filtered by Tenant as well.

Directory Sync Management

ReportsMT Dashboard Slave1.png
  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
ReportsMT Action.jpg
  • Action:
Select one of the three Actions and have data displayed for that particular 'Action'
  • Add - Upon selecting, it will display added synced Extensions.
  • Edit - Upon selecting, it will display edited synced Extensions.
  • Delete - Upon selecting, it will display deleted synced Extensions.
(Select box)
  • Status:
ReportsMT Status.jpg
Select one of the three Statuses and have data displayed for that particular 'Status'
  • Success - The Extension sync was successfully completed.
  • Error - The Extension sync failed.
(Select box)
  • Search
Search data by 'E-mail', 'Extension Number', or 'Extension Name' and have it displayed accordingly.
([a-z][0-9])
  • Date
Displays the Date of syncing
(E.g. 14 July 2020 16:09:20)
(Display)
  • E-mail
Displays the name of the synced Extension
(E.g. ebranthwaiteng@windomain.local)
(Display)
  • Extension Number
Displays the Extension Number
(E.g. 103)
(Display)
  • Extension Name
Displays the Extension Name
(E.g. Emmott Branthwaite)
(Display)
  • Action
Displays data based on the selected 'Action'
(E.g. Add)
(Display)
  • Status
Displays data based on the selected 'Status'
(E.g. Success)
(Display)
  • Message
Displays the message explaining why certain sync failed
NOTE: If the Status of the sync is 'Error', the 'Message' section will provide users with further information on why certain sync failed.
(Display)
  • Data
ReportsMT Data.jpg
Displays additional information regarding the synced Extension
NOTE: In order to see the data, a user has to hover his/her mouse over the icon.
(Display)

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