MT 6 Reports

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SMS

MT-reports-SMS-masterT-1.png

This 'SMS' section on Reports allows users to see all details regarding SMS messages on the system.


print-button-sms.gif
Click to print selected entries.
NOTE: After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.
(Button)

Click to send selected entries

reports-warningmessage.png
email-button-sms.gif
Click to send selected entries in an e-mail.
NOTE: In order to successfully send an e-mail, please make sure that some/all entries are ticked. If not, a warning message will appear saying "No results found." Please refer to the screenshot.
(Button)
csvdownload-button.gif
Click this button to download a CSV file.
NOTE: This CSV file contains the data displayed on the 'SMS' page. Users can choose to download specific entries or select all of them.
(Button)
status-bar-sms-tenant.png



  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
  • From:
Enter a number from which the SMS message was sent and have the data filtered accordingly
(E.g. +1234567890)
([a-z)[0-9])
  • To
Enter a number to which the SMS was sent and have the data filtered accordingly
(E.g. +2221564879)
([a-z)[0-9])
  • Direction
Select one of the directions and have the data filtered accordingly
(E.g. All/Inbound/Outbound)
(Select box)
  • Tenant
Enter a Tenant Code and have the data filtered accordingly
(E.g. 200)
([a-z)[0-9])
status-bar2-sms-tenant.png


  • Checkbox
Select an entry by ticking this check box
(Checkbox)
  • Tenant
Displays the Tenant Code
(E.g. 200)
(Display)
  • From
Displays the number from which the SMS message was sent
(E.g. +1234567890)
(Display)
  • To
Displays the number to which the SMS was sent
(E.g. +2221564879)
(Display)
  • Direction
Displays the SMS message direction
(E.g. Inbound)
(Display)
  • Date/Time
Displays the date and time of the SMS message
(E.g. 30 Nov 2020 09:03:44)
(Display)
  • Status
Displays the SMS message status
(E.g. Sent/Received/Failed)
(Display)
  • Error Message
Displays the message explaining why certain action failed
(E.g. Provider: Authentication failed)
(Display)

NOTE: Please note that the 'Bulk Messages' feature is part of the beta release and is only visible to beta testers. Once the stable version is released, it will be available for general use.

Reports on Slave Tenants

Slave tenants can view CDRs of the calls that were made on them and can't view the CDRs from the other tenants.

CDR

CDR displays detailed records of all calls on the current tenant with the following details:

CDR
  • From:
Extension number from which the call was made.
(E.g. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).
(Display)
NOTE: Users can now search anonymous calls simply by entering 'anonymous' in the From field and then the query will display anonymous results only.
CDR Anonymous
  • To:
Extension number to which the call was made.
(E.g. If call was made from extension 1001 to extension 1004, '1004' is displayed here).
(Display)
  • Date/Time:
Date and Time when the call was made
(E.g. 04 Oct 2006 10:44:10)
(Display)
  • Duration:
Call duration time in hh:mm:ss format.
(E.g. 00:12:45)
(Display)
  • Call Rating:
Time billed by the system.
(E.g. 00:12:45)
(Display)
  • Cost:
Cost of the call (E.g. 1.34)
  • Status:
Displays the call status.
Example:
Depending on whether a call was answered or not, this field value may have the following content:
  • Answered
  • Not Answered
  • Busy
  • Error
(Display)
  • icon-play.gif This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active.
  • icon-stop.gif This is a box used with the CDR commands to select a desired call


Remote Playback

Remote playback
For recordings offloaded to certain services using Archiving Storage there is the option to listen to or download those recordings from this page. Those recordings behave similarly to normal call recordings with the exception being that they can not be deleted. Each service supporting this feature is represented by an icon:
  • 6-0-CDR-play s3.png Amazon S3
  • 6-0-CDR-play ftp.png FTP
  • 6-0-CDR-play google.png Google Drive


NOTE: This feature need licence update to be used. The icons will be displayed even before but recordings can not be listened to or downloaded.


Search/Filter

Search/Filter
  • Start Date:
Select a Search/Filter start date.
(E.g. Click on the small 'Calendar' icon next to a field and select desired date)
(Option button)
  • End Date:
Select a Search/Filter end date.
(E.g. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • From:
Select whether you want to search CDRs by Destination(s) or Trunk from where the call got in.
(E.g. Destination(s) or Trunks)
(Select box)
  • To:
This field points to a Destination(s) or Trunk for which you are searching.
(E.g. Trunk)
(Select box)
  • ID:
CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).
By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.
(E.g. 1221447123.66)
([0-9] .)
  • Start Time
When searching for CDRs this is the start time on the Start Date.
(E.g. Time in hh:mm:ss format like 10:15:30)
([0-9] :)
  • End Time
When searching for CDRs this is the end time on the End Date,
(E.g. Time in hh:mm:ss format like 15:20:30)
([0-9] :)
  • From
If you chose Destination(s) in the From Select box, you will enter the extension from which the call came. If your selection was Trunk, you will have a Select box in this place where you can choose a trunk on the system from which the call came.
Example:
  • Destination(s) - 1009
  • Trunk - Sales
([0-9] or Select box)
  • To
Here you will enter number of the destination or select a trunk in which the call ended up.
(E.g. 1007)
([0-9])
  • Status:
Search calls by selecting desired call status.
Example:
Click on a 'Please Select' button and select one of the available fields:
  • All
  • Answered
  • Not Answered
  • Busy
  • Error
(Select box)
  • Additional search options (5.4 update):
  • Show rated calls only
(toggle button ON or OFF)
Users can choose to have only those calls with a cost displayed in the report. If this option is not selected, then the report will feature ALL calls.
NOTE: The above can be done in Online Self Care as well with the same options.
Show Rated Calls
TIP:

After making any changes to the search filter, be sure to click the search icon.

Listen

Listen
  • Listen:
Once the 'Listen' icon is displayed next to a call record it means that the specific call was recorded.
(E.g. To play recorded calls, check the box next to a 'Listen' icon and click 'Listen'. Browser will prompt you to open the sound file in your favorite audio player or to download the sound file).
(Option button)

Call

To establish a call between two extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension.

Call
  • Caller
Extension that will make a call.
Example:
Provide any extension number here, 1001, for example
([0-9])
  • Destination:
Destination extension that will be dialed by the 'Caller' extension.
(E.g. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under 'From' and 'Destination' selected record)
(Select button)

TIP: After setting 'Caller' and 'Destination' extensions, click the call icon.

Print

Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Print

Email

Click on the 'Email' button to send all reports listed on a page or select a box next to a report and click the 'Email' button to send only selected ones


Email 1



Provide an E-mail address where the report is to be sent and click on the 'OK' button to proceed or 'Cancel' to abort the email action


Email 3



Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only


Email 2



Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR
  • CLIR:
CLIR (Command Line Interface Record) details
Example:
Select a desired call record and click this button to view more technical details about the call. A small popup window will open with the data.
NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team
(Command Button)

CLIR report has been improved to show when the channels limit defined in the license is exceeded, the CLIR will show the exact numbers ( current > max ).

E-mail CLIR page option enables you to send the current CLIR to desired e-mail address

Delete Recording

  • Delete Recording:
Deletes recorded calls.

NOTE: For this command to be displayed, the appropriate enhanced service has to be set.

(E.g. Select a recorded call and click this button to delete it from the file system)
(Command Button)

Download CSV

  • Download CSV:
Download data as a .csv (Comma Separated Value) file.
(E.g. Click this button to download the .csv file to your desktop)
(Command Button)

CDR Summary

Create a CDR summary report for a selected period of time.

  • Date Range:
Select a Search/Filter start date
(E.g. Click on the small 'Calendar' icon next to a field and select the desired date)
(Option button)
  • Group by:
Group results by selecting the desired period.
Example:
Click on the field and select one of the available options:
  • Whole range
  • Quarterly
  • Monthly
  • Yearly
(drop down)
  • Accountcode:
SFilter results per accountcode.
(E.g. 101)
([0-9])

SMS

MT-sms-reports-mod.png

This 'SMS' section on Reports allows users to see all details regarding SMS messages on the system.


print-button-sms.gif
Click to print selected entries.
(Button)


NOTE: After users select which entries they want to print, they will be prompted to a different window and complete the configuration based on the printer they have.


reports-warningmessage.png
email-button-sms.gif
Click to send selected entries in an e-mail.
(Button)


NOTE: In order to successfully send an e-mail, please make sure that some/all entries are ticked. If not, a warning message will appear saying "No results found." Please refer to the screenshot.


csvdownload-button.gif
Click this button to download a CSV file.
(Button)


NOTE: This CSV file contains the data displayed on the 'SMS' page. Users can choose to download specific entries or select all of them.


reports-bar-sms.png



  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
  • From:
Enter a number from which the SMS message was sent and have the data filtered accordingly
(E.g. +1234567890)
([a-z)[0-9])
  • To
Enter a number to which the SMS was sent and have the data filtered accordingly
(E.g. +2221564879)
([a-z)[0-9])
  • Direction
Select one of the directions and have the data filtered accordingly
(E.g. All/Inbound/Outbound)
(Select box)
status-bar-2-sms.png




  • Checkbox
Select an entry by ticking this check box
(Checkbox)
  • From
Displays the number from which the SMS message was sent together with the Extension name/number
(E.g. +1234567890 - M 108 (108))
(Display)
  • To
Displays the number to which the SMS was sent together with the Extension name/number
(E.g. +2221564879 - M 109 (109))
(Display)
  • Direction
Displays the SMS message direction
(E.g. Inbound)
(Display)
  • Date/Time
Displays the date and time of the SMS message
(E.g. 30 Nov 2020 09:03:44)
(Display)
  • Status
Displays the SMS message status
(E.g. Sent/Received/Failed)
(Display)
  • Error Message
Displays the message explaining why certain action failed
(E.g. Provider: Authentication failed)
(Display)

CDR Settings

CDR settings

Please provide a number in the 'Records per page' field.

  • Records per page:
Number of records displayed per page.
(E.g. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)
([0-9])

Auto Provisioning

Auto Provisioning
This page displays auto provisioning logs for those UADs which are being registered on the system.
The page will show 9 columns as follows:
  • 1. Tenant: Tenant number or "-". The "-" sign means that it was not possible to know from which tenant the request came
  • 2. Date: Date/Time record of when the request came
  • 3. User Agent: UA string exactly as written in the request
  • 4. IP Address: Country Flag (if possible to determine) + IP Address of the request sender
  • 5. MAC Address: Phone MAC address
  • 6. Protocol: HTTP, HTTPS or TFTP
  • 7. URI: The URI that was requested
  • 8. Status: 200, 401, 403, 404, 500
  • 9. Message: A message describing the status in more details

The logs can be filtered by Tenant, Date, Protocol, Status and a search input which will try to match the UA, IP, MAC and URI.


Email to Fax

Email to Fax

Each fax (sent or failed) will be logged. Here you can generate report and see details about each log.


Each log will show this information:

  • Tenant: Tenant number (only there if system is Multi Tenant and we are viewing reports from the master tenant)
  • Email From: Email address of the fax sender.
  • Fax Number: The number where fax is sent on.
  • Pages (Sent/Total): Shows how many pages were sent.
  • Status: Success or Failed
  • Date/Time: Date showing when the fax was sent.

The reports can be filtered by Date, Tenant (only on master tenant), Status, Email From and Fax Number.

On this page there are three action buttons:

  • Delete File: This will delete the PDF and TIF files from the system for selected reports, if they are available.
  • Download PDF: Download PDF for all selected reports. If PDF file corresponding to that report does not exist that report will be skipped.
  • Download TIFF: Same as the Download PDF button, but it downloads TIF file format.

Touchless Provisioning

Touchless Provisioning

This page will contain last logs regarding ZTP.

Each log will show following information:

  • Date - Date/Time of record
  • MAC Address - Phone MAC Address
  • Provider - UAD Provider
  • Action - Action took: Register, Deregister, Update.
  • Status - Status of action
  • Message - In case of error, detail message will be provided

You can filter the logs by date, action, status or type in a search term which will be matched to a Mac address or a UAD. If the page is open on Master Tenant then the logs can be filtered by Tenant as well.

Directory Sync Management

ReportsMT Dashboard Slave1.png
  • Date Range:
Select a Search/Filter start date
(E.g. Click the small 'Calendar' icon next to a field and select the desired date.)
(Option button)
ReportsMT Action.jpg
  • Action:
Select one of the three Actions and have data displayed for that particular 'Action'
  • Add - Upon selecting, it will display added synced Extensions.
  • Edit - Upon selecting, it will display edited synced Extensions.
  • Delete - Upon selecting, it will display deleted synced Extensions.
(Select box)
  • Status:
ReportsMT Status.jpg
Select one of the three Statuses and have data displayed for that particular 'Status'
  • Success - The Extension sync was successfully completed.
  • Error - The Extension sync failed.
(Select box)
  • Search
Search data by 'E-mail', 'Extension Number', or 'Extension Name' and have it displayed accordingly.
([a-z][0-9])
  • Date
Displays the Date of syncing
(E.g. 14 July 2020 16:09:20)
(Display)
  • E-mail
Displays the name of the synced Extension
(E.g. ebranthwaiteng@windomain.local)
(Display)
  • Extension Number
Displays the Extension Number
(E.g. 103)
(Display)
  • Extension Name
Displays the Extension Name
(E.g. Emmott Branthwaite)
(Display)
  • Action
Displays data based on the selected 'Action'
(E.g. Add)
(Display)
  • Status
Displays data based on the selected 'Status'
(E.g. Success)
(Display)
  • Message
Displays the message explaining why certain sync failed
NOTE: If the Status of the sync is 'Error', the 'Message' section will provide users with further information on why certain sync failed.
(Display)
  • Data
ReportsMT Data.jpg
Displays additional information regarding the synced Extension
NOTE: In order to see the data, a user has to hover his/her mouse over the icon.
(Display)

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