Home
PBXware
SERVERware
TELCOware
SIPmon
SIPProt
Desktop & Mobile
BRM
UADs
Appliances
EOL

Difference between revisions of "PBXware"

From Bicom Systems Wiki
(47 intermediate revisions by 4 users not shown)
Line 1: Line 1:
 +
<span style="color: red">IMPORTANT: PBXware 4.x and older versions have reached their END OF LIFE status. PBXware 5.x END OF LIFE date is announced. For more details, check out the [https://wiki.bicomsystems.com/EOL EOL] page. </span>
 +
 
<!-- Main PBXware table begins-->
 
<!-- Main PBXware table begins-->
  
Line 4: Line 6:
 
|-
 
|-
 
| align="left" width="90%" style="padding:7px 0px 7px 7px" |
 
| align="left" width="90%" style="padding:7px 0px 7px 7px" |
−
'''[[PBXware]]''' is the world's first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies.  
+
PBXware is the world's first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication systems to SMBs, enterprises, and governments worldwide by unifying the latest and most advanced technologies.
  
−
PBXware supports a wide range of PSTN and VoIP technologies. Creation of Enhanced Voicemail, ACD Queues, IVR Auto Attendants, Conference Bridges, Music on Hold, Least Cost Routing, national/global voice networks, and much more are all deployable as a single unit or redundant network. A real cost saving solution! PBXware is delivered either in a CD, Appliance, or SERVERware delivery format, each with an easy to use setup wizard that will have your PBX functional in just minutes. Administration is performed through web interface or CLI. Auto updates, system backup, provider templates, call recordings, and real time call/agent monitoring are just some of the advanced features offered. We also welcome and deliver custom development in a professional and affordable manner.  
+
PBXware supports a wide range of PSTN and VoIP technologies. The creation of Enhanced Voicemail, ACD Queues, IVR Auto Attendants, Conference Bridges, Music on Hold, Least Cost Routing, national/global voice networks, and much more is deployable as a single unit or a redundant network. A real cost saving solution! PBXware is delivered either in a CD, Appliance, or SERVERware delivery format, each with an easy-to-use Setup Wizard that will make your PBX functional in a matter of minutes. Administration is performed through the web interface or CLI. Auto updates, system backup, provider templates, Call Recordings, and Real Time Call/Agent Monitoring are just some of the advanced features offered. We also welcome and deliver custom development in a professional and affordable manner.
  
−
PBXware is offered in the Business, Call Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. Can be used as a Class 5 SoftSwitch / voip switch. See below for full details.
+
PBXware is offered in the Business, Contact Center and Multi-Tenant Editions, each supporting specific features which are maximizing performance, reliability, and expandability. It can be used as a Class 5 SoftSwitch / VOIP switch. Please see below for more details.  
 
|}
 
|}
 
<!-- Main PBXware table ends-->
 
<!-- Main PBXware table ends-->
 +
 +
<!-- Edition 6 begins-->
 +
{| style="width:100%;"
 +
|-
 +
| style="height:100%;width:25em;border:none;background-color:#dcdcdd;" valign="top" |
 +
{| style="width:100%;"
 +
|+ style="font-size:140%;padding:18px;background-color:#1489cc;color:#ffffff" | Multi-Tenant Edition 6
 +
|-
 +
|
 +
# [[MT_6_Getting_Started | Getting Started]]
 +
# [[MT_6_System_Overview | System Overview]]
 +
# [[MT_6_Dashboard | Dashboard]]
 +
# [[MT_6_Extensions | Extensions]]
 +
# [[MT_6_Trunks | Trunks]]
 +
# [[MT_6_SMS | SMS]]
 +
# [[MT_6_DID | DID]]
 +
# [[MT_6_Conferences | Conferences]]
 +
# [[MT_6_IVR | IVR]]
 +
# [[MT_6_Queues | Queues]]
 +
# [[MT_6_Voicemail | Voicemail]]
 +
# [[MT_6_Monitor | Monitor]]
 +
# [[MT_6_Reports | Reports]]
 +
# [[MT_6_Meetings | Meetings]]
 +
# [[MT_6_Statistics | Statistics]]
 +
# [[MT_6_Fax | Fax]]
 +
# [[MT_6_Tenant_CRM | CRM]]
 +
# [[MT_6_System | System]]
 +
# [[MT_6_Routes | Routes]]
 +
# [[MT_6_LCR | LCR]]
 +
# [[MT_6_Service_Plans | Service Plans]]
 +
# [[MT_6_Apps | Apps]]
 +
# [[MT_6_Settings | Settings]]
 +
# [[MT_6_Admin_Settings | Admin Settings]]
 +
# [[MT_6_End_Points | End Points]]
 +
# [[MT_6_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
 +
# [[MT_6_Account_Settings | Account Settings]]
 +
# [[MT_6_Glossary | Glossary]]
 +
 +
|}
 +
 +
| style="height:100%;width:25em;border:none;background-color:#dcdcdd;" valign="top" |
 +
{| style="width:100%;"
 +
|+ style="font-size:140%;padding:18px;background-color:#1489cc;color:#ffffff" | Contact Center Edition 6
 +
 +
|-
 +
|
 +
# [[PBXware_6_Getting_Started | Getting Started]]
 +
# [[PBXware_6_System_Overview | System Overview]]
 +
# [[PBXware_6_Dashboard | Dashboard]]
 +
# [[PBXware_6_Extensions | Extensions]]
 +
# [[PBXware_6_Trunks | Trunks]]
 +
# [[PBXware_6_SMS | SMS]]
 +
# [[PBXware_6_DID | DID]]
 +
# [[PBXware_6_Conferences | Conferences]]
 +
# [[PBXware_6_IVR | IVR]]
 +
# [[PBXware_6_Queues | Queues]]
 +
# [[PBXware_6_Dialer | Dialer]]
 +
# [[PBXware_6_Agents | Agents]]
 +
# [[PBXware_6_CC_Statistics | CC Statistics]]
 +
# [[PBXware_6_Voicemail | Voicemail]]
 +
# [[PBXware_6_Monitor | Monitor]]
 +
# [[PBXware_6_Reports | Reports]]
 +
# [[PBXware_6_Meetings | Meetings]]
 +
# [[PBXware_6_Statistics | Statistics]]
 +
# [[PBXware_6_Fax | Fax]]
 +
# [[PBXware_6_CRM | CRM]]
 +
# [[PBXware_6_System | System]]
 +
# [[PBXware_6_Routes | Routes]]
 +
# [[PBXware_6_LCR | LCR]]
 +
# [[PBXware_6_Service_Plans | Service Plans]]
 +
# [[PBXware_6_Apps | Apps]]
 +
# [[PBXware_6_Settings | Settings]]
 +
# [[PBXware_6_Admin_Settings | Admin Settings]]
 +
# [[PBXware_6_End_Points | End Points]]
 +
# [[PBXware_6_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
 +
# [[PBXware_6_Account Settings | Account Settings]]
 +
# [[PBXware_6_Glossary | Glossary]]
 +
 +
|}
 +
 +
| style="height:100%;width:25em;border:none;background-color:#dcdcdd;" valign="top" |
 +
{| style="width:100%;"
 +
|+ style="font-size:140%;padding:18px;background-color:#1489cc;color:#ffffff" | Business Edition 6
 +
 +
|-
 +
|
 +
# [[Business_6_Getting_Started | Getting Started]]
 +
# [[Business_6_System_Overview | System Overview]]
 +
# [[Business_6_Dashboard | Dashboard]]
 +
# [[Business_6_Extensions | Extensions]]
 +
# [[Business_6_Trunks | Trunks]]
 +
# [[Business_6_SMS | SMS]]
 +
# [[Business_6_DID | DID]]
 +
# [[Business_6_Conferences | Conferences]]
 +
# [[Business_6_IVR | IVR]]
 +
# [[Business_6_Queues | Queues]]
 +
# [[Business_6_Voicemail | Voicemail]]
 +
# [[Business_6_Monitor | Monitor]]
 +
# [[Business_6_Reports | Reports]]
 +
# [[Business_6_Meetings | Meetings]]
 +
# [[Business_6_Statistics | Statistics]]
 +
# [[Business_6_Fax | Fax]]
 +
# [[Business_6_CRM | CRM]]
 +
# [[Business_6_System | System]]
 +
# [[Business_6_Routes | Routes]]
 +
# [[Business_6_LCR | LCR]]
 +
# [[Business_6_Service_Plans | Service Plans]]
 +
# [[Business_6_Apps | Apps]]
 +
# [[Business_6_Settings | Settings]]
 +
# [[Business_6_Admin_Settings | Admin Settings]]
 +
# [[Business_6_End_Points | End Points]]
 +
# [[Business_6_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
 +
# [[Business_6_Account Settings | Account Settings]]
 +
# [[Business_6_Glossary | Glossary]]
 +
|}
 +
|}
 +
<!-- Edition 6 ends-->
  
 
<!-- Edition 3 begins-->
 
<!-- Edition 3 begins-->
Line 34: Line 153:
 
# [[MT_5.3_Statistics | Statistics]]
 
# [[MT_5.3_Statistics | Statistics]]
 
# [[MT_5.3_Fax | Fax]]
 
# [[MT_5.3_Fax | Fax]]
 +
# [[MT_5.3_Tenant_CRM | CRM]]
 
# [[MT_5.3_System | System]]
 
# [[MT_5.3_System | System]]
 
# [[MT_5.3_Routes | Routes]]
 
# [[MT_5.3_Routes | Routes]]
Line 154: Line 274:
 
* [http://wiki.bicomsystems.com/PBXware_3.8_Administration_Manual PBXware 3.8 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/PBXware_3.8_Administration_Manual PBXware 3.8 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.8_Administration_Manual PBXware MT 3.8 Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.8_Administration_Manual PBXware MT 3.8 Administration Manual]
 +
 
* [http://wiki.bicomsystems.com/PBXware_3.1_Administration_Manual PBXware 3.1 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/PBXware_3.1_Administration_Manual PBXware 3.1 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.1_Administration_Manual PBXware MT 3.1 Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.1_Administration_Manual PBXware MT 3.1 Administration Manual]
Line 172: Line 293:
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
  
 +
* [http://wiki.bicomsystems.com/PBXware_6.0_End_User_Guide PBXware 6.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_End_User_Guide PBXware 5.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_End_User_Guide PBXware 5.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_4.0_End_User_Guide PBXware 4.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_4.0_End_User_Guide PBXware 4.0 End User Guide]
Line 197: Line 319:
 
|-
 
|-
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
−
* [http://wiki.bicomsystems.com/PBXware_how_to_upgrade PBXware How To Upgrade]
+
* [http://wiki.bicomsystems.com/PBXware_6.0_Installation_Guide PBXware 6.0 Installation Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_Getting_Started PBXware 5.0 Installation Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_Getting_Started PBXware 5.0 Installation Guide]
 +
* [http://wiki.bicomsystems.com/PBXware_how_to_upgrade PBXware  How To Upgrade]
 +
|}
 
<!-- Install ends-->
 
<!-- Install ends-->
−
 
 
|-
 
|-
 
| style="height:100%;width:25em;border:1px solid #a48bbf;background-color:#87CEEB;" valign="top" colspan="3"|
 
| style="height:100%;width:25em;border:1px solid #a48bbf;background-color:#87CEEB;" valign="top" colspan="3"|
 +
 
<!-- HOWTOs begin-->
 
<!-- HOWTOs begin-->
 
{| cellpadding="0" cellspacing="0" style="height:100%;width:100%;"
 
{| cellpadding="0" cellspacing="0" style="height:100%;width:100%;"
Line 222: Line 346:
 
*[http://wiki.bicomsystems.com/HOWTOs_IVR IVR]
 
*[http://wiki.bicomsystems.com/HOWTOs_IVR IVR]
 
*[http://wiki.bicomsystems.com/HOWTOs_Licencing Licensing]
 
*[http://wiki.bicomsystems.com/HOWTOs_Licencing Licensing]
 +
*[http://wiki.bicomsystems.com/HOWTOs_SMS SMS]
 +
*[http://wiki.bicomsystems.com/HOWTOs_Ray_Baum's_Act Ray Baum's Act]
 
|
 
|
 
*[http://wiki.bicomsystems.com/HOWTOs_Monitor Monitor]
 
*[http://wiki.bicomsystems.com/HOWTOs_Monitor Monitor]
Line 234: Line 360:
 
*[http://wiki.bicomsystems.com/HOWTOs_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/HOWTOs_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/HOWTOs_Reports Reports]
 
*[http://wiki.bicomsystems.com/HOWTOs_Reports Reports]
−
*[http://wiki.bicomsystems.com/HOWTOs_PBXware_and_SugarCRM_Integration PBXware and SugarCRM Integration]
+
*[[HOWTOs_PBXware_and_Integration | PBXware and CRM Integration]]
 
*[http://wiki.bicomsystems.com/HOWTOs_PBXware_Dialer_API PBXware Dialer API]
 
*[http://wiki.bicomsystems.com/HOWTOs_PBXware_Dialer_API PBXware Dialer API]
 
|
 
|
Line 250: Line 376:
 
*[http://wiki.bicomsystems.com/HOWTOs_Presentation Presentation]
 
*[http://wiki.bicomsystems.com/HOWTOs_Presentation Presentation]
 
*[http://wiki.bicomsystems.com/HOWTOs_Linux_General Linux]
 
*[http://wiki.bicomsystems.com/HOWTOs_Linux_General Linux]
 +
*[http://wiki.bicomsystems.com/HOWTO_PBXware_5_SSL_Certificate_Installation_Guide PBXware 5 SSL Certificate]
 +
 
|}
 
|}
 
<!-- HOWTOs end-->
 
<!-- HOWTOs end-->
Line 295: Line 423:
 
|
 
|
 
*[http://wiki.bicomsystems.com/Troubleshooting_Asterisk Asterisk]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Asterisk Asterisk]
−
*[http://wiki.bicomsystems.com/Troubleshooting_Voicemail Voicemail]
 
 
*[http://wiki.bicomsystems.com/Troubleshooting_DTMF_Troubleshooting DTMF Troubleshooting]
 
*[http://wiki.bicomsystems.com/Troubleshooting_DTMF_Troubleshooting DTMF Troubleshooting]
−
*[http://wiki.bicomsystems.com/Troubleshooting_System_Error_Messages System Error Messages]
 
 
*[http://wiki.bicomsystems.com/Troubleshooting_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Dial_Plans Dial Plans]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Dial_Plans Dial Plans]
Line 313: Line 439:
 
*[http://wiki.bicomsystems.com/Troubleshooting_Faxing Faxing]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Faxing Faxing]
 
*[http://wiki.bicomsystems.com/Troubleshooting_IVRs IVRs]
 
*[http://wiki.bicomsystems.com/Troubleshooting_IVRs IVRs]
 +
*[http://wiki.bicomsystems.com/Troubleshooting_SIP SIP]
 
|}
 
|}
 
<!-- Troubleshooting end-->
 
<!-- Troubleshooting end-->
Line 320: Line 447:
 
Help us improve our documentation,send your feedback to [mailto:docs@bicomsystems.com docs@bicomsystems.com]
 
Help us improve our documentation,send your feedback to [mailto:docs@bicomsystems.com docs@bicomsystems.com]
  
−
© 2003 - 2018 Bicom Systems www.bicomsystems.com
+
© 2003 - 2020 Bicom Systems www.bicomsystems.com

Revision as of 08:47, 7 January 2022

IMPORTANT: PBXware 4.x and older versions have reached their END OF LIFE status. PBXware 5.x END OF LIFE date is announced. For more details, check out the EOL page.


PBXware is the world's first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication systems to SMBs, enterprises, and governments worldwide by unifying the latest and most advanced technologies.

PBXware supports a wide range of PSTN and VoIP technologies. The creation of Enhanced Voicemail, ACD Queues, IVR Auto Attendants, Conference Bridges, Music on Hold, Least Cost Routing, national/global voice networks, and much more is deployable as a single unit or a redundant network. A real cost saving solution! PBXware is delivered either in a CD, Appliance, or SERVERware delivery format, each with an easy-to-use Setup Wizard that will make your PBX functional in a matter of minutes. Administration is performed through the web interface or CLI. Auto updates, system backup, provider templates, Call Recordings, and Real Time Call/Agent Monitoring are just some of the advanced features offered. We also welcome and deliver custom development in a professional and affordable manner.

PBXware is offered in the Business, Contact Center and Multi-Tenant Editions, each supporting specific features which are maximizing performance, reliability, and expandability. It can be used as a Class 5 SoftSwitch / VOIP switch. Please see below for more details.

Multi-Tenant Edition 6
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. SMS
  7. DID
  8. Conferences
  9. IVR
  10. Queues
  11. Voicemail
  12. Monitor
  13. Reports
  14. Meetings
  15. Statistics
  16. Fax
  17. CRM
  18. System
  19. Routes
  20. LCR
  21. Service Plans
  22. Apps
  23. Settings
  24. Admin Settings
  25. End Points
  26. Dynamic Auto Provisioning
  27. Account Settings
  28. Glossary
Contact Center Edition 6
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. SMS
  7. DID
  8. Conferences
  9. IVR
  10. Queues
  11. Dialer
  12. Agents
  13. CC Statistics
  14. Voicemail
  15. Monitor
  16. Reports
  17. Meetings
  18. Statistics
  19. Fax
  20. CRM
  21. System
  22. Routes
  23. LCR
  24. Service Plans
  25. Apps
  26. Settings
  27. Admin Settings
  28. End Points
  29. Dynamic Auto Provisioning
  30. Account Settings
  31. Glossary
Business Edition 6
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. SMS
  7. DID
  8. Conferences
  9. IVR
  10. Queues
  11. Voicemail
  12. Monitor
  13. Reports
  14. Meetings
  15. Statistics
  16. Fax
  17. CRM
  18. System
  19. Routes
  20. LCR
  21. Service Plans
  22. Apps
  23. Settings
  24. Admin Settings
  25. End Points
  26. Dynamic Auto Provisioning
  27. Account Settings
  28. Glossary
Multi-Tenant Edition 5.3
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. DID
  7. Conferences
  8. IVR
  9. Queues
  10. Voicemail
  11. Monitor
  12. Reports
  13. Statistics
  14. Fax
  15. CRM
  16. System
  17. Routes
  18. LCR
  19. Service Plans
  20. Apps
  21. Settings
  22. Admin Settings
  23. End Points
  24. Dynamic Auto Provisioning
  25. Glossary
Call Center Edition 5.3
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. DID
  7. Conferences
  8. IVR
  9. Queues
  10. Agents
  11. Voicemail
  12. Monitor
  13. Reports
  14. Statistics
  15. Fax
  16. CRM
  17. System
  18. Routes
  19. LCR
  20. Service Plans
  21. Apps
  22. Settings
  23. Admin Settings
  24. End Points
  25. Dynamic Auto Provisioning
  26. Glossary
Business Edition 5.3
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. DID
  7. Conferences
  8. IVR
  9. Queues
  10. Voicemail
  11. Monitor
  12. Reports
  13. Statistics
  14. Fax
  15. CRM
  16. System
  17. Routes
  18. LCR
  19. Service Plans
  20. Apps
  21. Settings
  22. Admin Settings
  23. End Points
  24. Dynamic Auto Provisioning
  25. Glossary
Administration Manual
End User Guide
Installation Guide
HOWTOs
Video Tutorials
FAQs
Troubleshooting


Help us improve our documentation,send your feedback to docs@bicomsystems.com

© 2003 - 2020 Bicom Systems www.bicomsystems.com

Retrieved from "http://wiki.bicomsystems.com/index.php?title=PBXware&oldid=44326"