Difference between revisions of "PBXware"

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<span style="color: red">IMPORTANT: PBXware 4.x and older versions have reached their END OF LIFE status. Please bear in mind that limited support will be available until June 30th, 2020.</span>
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<span style="color: red">IMPORTANT: PBXware 4.x and older versions have reached their END OF LIFE status. PBXware 5.x END OF LIFE date is announced. For more details, check out the [https://wiki.bicomsystems.com/EOL EOL] page. </span>
  
 
<!-- Main PBXware table begins-->
 
<!-- Main PBXware table begins-->
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|}
 
|}
 
<!-- Main PBXware table ends-->
 
<!-- Main PBXware table ends-->
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<!-- Edition 6 begins-->
 +
{| style="width:100%;"
 +
|-
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| style="height:100%;width:25em;border:none;background-color:#dcdcdd;" valign="top" |
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{| style="width:100%;"
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|+ style="font-size:140%;padding:18px;background-color:#1489cc;color:#ffffff" | Multi-Tenant Edition 6
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|-
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|
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# [[MT_6_Getting_Started | Getting Started]]
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# [[MT_6_System_Overview | System Overview]]
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# [[MT_6_Dashboard | Dashboard]]
 +
# [[MT_6_Extensions | Extensions]]
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# [[MT_6_Trunks | Trunks]]
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# [[MT_6_SMS | SMS]]
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# [[MT_6_DID | DID]]
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# [[MT_6_Conferences | Conferences]]
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# [[MT_6_Ring_Groups | Ring Groups]]
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# [[MT_6_IVR | IVR]]
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# [[MT_6_Queues | Queues]]
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# [[MT_6_Voicemail | Voicemail]]
 +
# [[MT_6_Monitor | Monitor]]
 +
# [[MT_6_Reports | Reports]]
 +
# [[MT_6_Meetings | Meetings]]
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# [[MT_6_Statistics | Statistics]]
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# [[MT_6_Fax | Fax]]
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# [[MT_6_Tenant_CRM | CRM]]
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# [[MT_6_System | System]]
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# [[MT_6_Routes | Routes]]
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# [[MT_6_LCR | LCR]]
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# [[MT_6_Service_Plans | Service Plans]]
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# [[MT_6_Apps | Apps]]
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# [[MT_6_Settings | Settings]]
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# [[MT_6_Admin_Settings | Admin Settings]]
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# [[MT_6_End_Points | End Points]]
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# [[MT_6_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
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# [[MT_6_Account_Settings | Account Settings]]
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# [[MT_6_Glossary | Glossary]]
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 +
|}
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 +
| style="height:100%;width:25em;border:none;background-color:#dcdcdd;" valign="top" |
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{| style="width:100%;"
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|+ style="font-size:140%;padding:18px;background-color:#1489cc;color:#ffffff" | Contact Center Edition 6
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 +
|-
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|
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# [[PBXware_6_Getting_Started | Getting Started]]
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# [[PBXware_6_System_Overview | System Overview]]
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# [[PBXware_6_Dashboard | Dashboard]]
 +
# [[PBXware_6_Extensions | Extensions]]
 +
# [[PBXware_6_Trunks | Trunks]]
 +
# [[PBXware_6_SMS | SMS]]
 +
# [[PBXware_6_DID | DID]]
 +
# [[PBXware_6_Conferences | Conferences]]
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# [[PBXware_6_Ring_Groups | Ring Groups]]
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# [[PBXware_6_IVR | IVR]]
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# [[PBXware_6_Queues | Queues]]
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# [[PBXware_6_Dialer | Dialer]]
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# [[PBXware_6_Agents | Agents]]
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# [[PBXware_6_CC_Statistics | CC Statistics]]
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# [[PBXware_6_Voicemail | Voicemail]]
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# [[PBXware_6_Monitor | Monitor]]
 +
# [[PBXware_6_Reports | Reports]]
 +
# [[PBXware_6_Meetings | Meetings]]
 +
# [[PBXware_6_Statistics | Statistics]]
 +
# [[PBXware_6_Fax | Fax]]
 +
# [[PBXware_6_CRM | CRM]]
 +
# [[PBXware_6_System | System]]
 +
# [[PBXware_6_Routes | Routes]]
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# [[PBXware_6_LCR | LCR]]
 +
# [[PBXware_6_Service_Plans | Service Plans]]
 +
# [[PBXware_6_Apps | Apps]]
 +
# [[PBXware_6_Settings | Settings]]
 +
# [[PBXware_6_Admin_Settings | Admin Settings]]
 +
# [[PBXware_6_End_Points | End Points]]
 +
# [[PBXware_6_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
 +
# [[PBXware_6_Account Settings | Account Settings]]
 +
# [[PBXware_6_Glossary | Glossary]]
 +
 +
|}
 +
 +
| style="height:100%;width:25em;border:none;background-color:#dcdcdd;" valign="top" |
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{| style="width:100%;"
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|+ style="font-size:140%;padding:18px;background-color:#1489cc;color:#ffffff" | Business Edition 6
 +
 +
|-
 +
|
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# [[Business_6_Getting_Started | Getting Started]]
 +
# [[Business_6_System_Overview | System Overview]]
 +
# [[Business_6_Dashboard | Dashboard]]
 +
# [[Business_6_Extensions | Extensions]]
 +
# [[Business_6_Trunks | Trunks]]
 +
# [[Business_6_SMS | SMS]]
 +
# [[Business_6_DID | DID]]
 +
# [[Business_6_Conferences | Conferences]]
 +
# [[Business_6_Ring_Groups| Ring Groups]]
 +
# [[Business_6_IVR | IVR]]
 +
# [[Business_6_Queues | Queues]]
 +
# [[Business_6_Voicemail | Voicemail]]
 +
# [[Business_6_Monitor | Monitor]]
 +
# [[Business_6_Reports | Reports]]
 +
# [[Business_6_Meetings | Meetings]]
 +
# [[Business_6_Statistics | Statistics]]
 +
# [[Business_6_Fax | Fax]]
 +
# [[Business_6_CRM | CRM]]
 +
# [[Business_6_System | System]]
 +
# [[Business_6_Routes | Routes]]
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# [[Business_6_LCR | LCR]]
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# [[Business_6_Service_Plans | Service Plans]]
 +
# [[Business_6_Apps | Apps]]
 +
# [[Business_6_Settings | Settings]]
 +
# [[Business_6_Admin_Settings | Admin Settings]]
 +
# [[Business_6_End_Points | End Points]]
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# [[Business_6_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
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# [[Business_6_Account Settings | Account Settings]]
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# [[Business_6_Glossary | Glossary]]
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|}
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|}
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<!-- Edition 6 ends-->
  
 
<!-- Edition 3 begins-->
 
<!-- Edition 3 begins-->
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# [[MT_5.3_Statistics | Statistics]]
 
# [[MT_5.3_Statistics | Statistics]]
 
# [[MT_5.3_Fax | Fax]]
 
# [[MT_5.3_Fax | Fax]]
 +
# [[MT_5.3_Tenant_CRM | CRM]]
 
# [[MT_5.3_System | System]]
 
# [[MT_5.3_System | System]]
 
# [[MT_5.3_Routes | Routes]]
 
# [[MT_5.3_Routes | Routes]]
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# [[MT_5.3_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
 
# [[MT_5.3_Dynamic_Auto_Provisioning | Dynamic Auto Provisioning]]
 
# [[MT_5.3_Glossary | Glossary]]
 
# [[MT_5.3_Glossary | Glossary]]
# [[MT_5.3_Tenant_CRM | CRM]]
 
  
 
|}
 
|}
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* [http://wiki.bicomsystems.com/PBXware_3.8_Administration_Manual PBXware 3.8 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/PBXware_3.8_Administration_Manual PBXware 3.8 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.8_Administration_Manual PBXware MT 3.8 Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.8_Administration_Manual PBXware MT 3.8 Administration Manual]
 +
 
* [http://wiki.bicomsystems.com/PBXware_3.1_Administration_Manual PBXware 3.1 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/PBXware_3.1_Administration_Manual PBXware 3.1 Business/Call Center Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.1_Administration_Manual PBXware MT 3.1 Administration Manual]
 
* [http://wiki.bicomsystems.com/MT_3.1_Administration_Manual PBXware MT 3.1 Administration Manual]
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|-
 
|-
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
* [[PBXware_6_Getting_Started | PBXware 6.0 Installation Guide]]
+
 
 +
* [http://wiki.bicomsystems.com/PBXware_6.0_End_User_Guide PBXware 6.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_End_User_Guide PBXware 5.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_End_User_Guide PBXware 5.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_4.0_End_User_Guide PBXware 4.0 End User Guide]
 
* [http://wiki.bicomsystems.com/PBXware_4.0_End_User_Guide PBXware 4.0 End User Guide]
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|-
 
|-
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
 
| <div style="font-size:115%;font-weight:bold;text-align:left;color:#87CEEB;"></div>
* [http://wiki.bicomsystems.com/PBXware_how_to_upgrade PBXware How To Upgrade]
+
* [http://wiki.bicomsystems.com/PBXware_6.0_Installation_Guide PBXware 6.0 Installation Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_Getting_Started PBXware 5.0 Installation Guide]
 
* [http://wiki.bicomsystems.com/PBXware_5.0_Getting_Started PBXware 5.0 Installation Guide]
 +
* [http://wiki.bicomsystems.com/PBXware_how_to_upgrade PBXware  How To Upgrade]
 
|}
 
|}
 
<!-- Install ends-->
 
<!-- Install ends-->
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*[http://wiki.bicomsystems.com/HOWTOs_IVR IVR]
 
*[http://wiki.bicomsystems.com/HOWTOs_IVR IVR]
 
*[http://wiki.bicomsystems.com/HOWTOs_Licencing Licensing]
 
*[http://wiki.bicomsystems.com/HOWTOs_Licencing Licensing]
 +
*[http://wiki.bicomsystems.com/HOWTOs_SMS SMS]
 +
*[http://wiki.bicomsystems.com/HOWTOs_Ray_Baum's_Act Ray Baum's Act]
 
|
 
|
 
*[http://wiki.bicomsystems.com/HOWTOs_Monitor Monitor]
 
*[http://wiki.bicomsystems.com/HOWTOs_Monitor Monitor]
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*[http://wiki.bicomsystems.com/HOWTOs_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/HOWTOs_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/HOWTOs_Reports Reports]
 
*[http://wiki.bicomsystems.com/HOWTOs_Reports Reports]
*[http://wiki.bicomsystems.com/HOWTOs_PBXware_and_SugarCRM_Integration PBXware and SugarCRM Integration]
+
*[[HOWTOs_PBXware_and_Integration | PBXware and CRM Integration]]
 
*[http://wiki.bicomsystems.com/HOWTOs_PBXware_Dialer_API PBXware Dialer API]
 
*[http://wiki.bicomsystems.com/HOWTOs_PBXware_Dialer_API PBXware Dialer API]
 +
*[http://wiki.bicomsystems.com/HOWTOs_Databases Databases]
 
|
 
|
 
*[http://wiki.bicomsystems.com/HOWTOs_Setup_Wizard Setup Wizard]
 
*[http://wiki.bicomsystems.com/HOWTOs_Setup_Wizard Setup Wizard]
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|
 
|
 
*[http://wiki.bicomsystems.com/Troubleshooting_Asterisk Asterisk]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Asterisk Asterisk]
*[http://wiki.bicomsystems.com/Troubleshooting_Voicemail Voicemail]
 
 
*[http://wiki.bicomsystems.com/Troubleshooting_DTMF_Troubleshooting DTMF Troubleshooting]
 
*[http://wiki.bicomsystems.com/Troubleshooting_DTMF_Troubleshooting DTMF Troubleshooting]
*[http://wiki.bicomsystems.com/Troubleshooting_System_Error_Messages System Error Messages]
 
 
*[http://wiki.bicomsystems.com/Troubleshooting_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Trunks Trunks]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Dial_Plans Dial Plans]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Dial_Plans Dial Plans]
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*[http://wiki.bicomsystems.com/Troubleshooting_Faxing Faxing]
 
*[http://wiki.bicomsystems.com/Troubleshooting_Faxing Faxing]
 
*[http://wiki.bicomsystems.com/Troubleshooting_IVRs IVRs]
 
*[http://wiki.bicomsystems.com/Troubleshooting_IVRs IVRs]
 +
*[http://wiki.bicomsystems.com/Troubleshooting_SIP SIP]
 
|}
 
|}
 
<!-- Troubleshooting end-->
 
<!-- Troubleshooting end-->

Latest revision as of 11:43, 17 February 2022

IMPORTANT: PBXware 4.x and older versions have reached their END OF LIFE status. PBXware 5.x END OF LIFE date is announced. For more details, check out the EOL page.


PBXware is the world's first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication systems to SMBs, enterprises, and governments worldwide by unifying the latest and most advanced technologies.

PBXware supports a wide range of PSTN and VoIP technologies. The creation of Enhanced Voicemail, ACD Queues, IVR Auto Attendants, Conference Bridges, Music on Hold, Least Cost Routing, national/global voice networks, and much more is deployable as a single unit or a redundant network. A real cost saving solution! PBXware is delivered either in a CD, Appliance, or SERVERware delivery format, each with an easy-to-use Setup Wizard that will make your PBX functional in a matter of minutes. Administration is performed through the web interface or CLI. Auto updates, system backup, provider templates, Call Recordings, and Real Time Call/Agent Monitoring are just some of the advanced features offered. We also welcome and deliver custom development in a professional and affordable manner.

PBXware is offered in the Business, Contact Center and Multi-Tenant Editions, each supporting specific features which are maximizing performance, reliability, and expandability. It can be used as a Class 5 SoftSwitch / VOIP switch. Please see below for more details.

Multi-Tenant Edition 6
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. SMS
  7. DID
  8. Conferences
  9. Ring Groups
  10. IVR
  11. Queues
  12. Voicemail
  13. Monitor
  14. Reports
  15. Meetings
  16. Statistics
  17. Fax
  18. CRM
  19. System
  20. Routes
  21. LCR
  22. Service Plans
  23. Apps
  24. Settings
  25. Admin Settings
  26. End Points
  27. Dynamic Auto Provisioning
  28. Account Settings
  29. Glossary
Contact Center Edition 6
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. SMS
  7. DID
  8. Conferences
  9. Ring Groups
  10. IVR
  11. Queues
  12. Dialer
  13. Agents
  14. CC Statistics
  15. Voicemail
  16. Monitor
  17. Reports
  18. Meetings
  19. Statistics
  20. Fax
  21. CRM
  22. System
  23. Routes
  24. LCR
  25. Service Plans
  26. Apps
  27. Settings
  28. Admin Settings
  29. End Points
  30. Dynamic Auto Provisioning
  31. Account Settings
  32. Glossary
Business Edition 6
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. SMS
  7. DID
  8. Conferences
  9. Ring Groups
  10. IVR
  11. Queues
  12. Voicemail
  13. Monitor
  14. Reports
  15. Meetings
  16. Statistics
  17. Fax
  18. CRM
  19. System
  20. Routes
  21. LCR
  22. Service Plans
  23. Apps
  24. Settings
  25. Admin Settings
  26. End Points
  27. Dynamic Auto Provisioning
  28. Account Settings
  29. Glossary
Multi-Tenant Edition 5.3
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. DID
  7. Conferences
  8. IVR
  9. Queues
  10. Voicemail
  11. Monitor
  12. Reports
  13. Statistics
  14. Fax
  15. CRM
  16. System
  17. Routes
  18. LCR
  19. Service Plans
  20. Apps
  21. Settings
  22. Admin Settings
  23. End Points
  24. Dynamic Auto Provisioning
  25. Glossary
Call Center Edition 5.3
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. DID
  7. Conferences
  8. IVR
  9. Queues
  10. Agents
  11. Voicemail
  12. Monitor
  13. Reports
  14. Statistics
  15. Fax
  16. CRM
  17. System
  18. Routes
  19. LCR
  20. Service Plans
  21. Apps
  22. Settings
  23. Admin Settings
  24. End Points
  25. Dynamic Auto Provisioning
  26. Glossary
Business Edition 5.3
  1. Getting Started
  2. System Overview
  3. Dashboard
  4. Extensions
  5. Trunks
  6. DID
  7. Conferences
  8. IVR
  9. Queues
  10. Voicemail
  11. Monitor
  12. Reports
  13. Statistics
  14. Fax
  15. CRM
  16. System
  17. Routes
  18. LCR
  19. Service Plans
  20. Apps
  21. Settings
  22. Admin Settings
  23. End Points
  24. Dynamic Auto Provisioning
  25. Glossary
Administration Manual
End User Guide


Installation Guide
HOWTOs
Video Tutorials
FAQs
Troubleshooting


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