Difference between revisions of "gloCOM GO 6.3.0 Android User Manual"

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RX stands for reception (incoming traffic) and TX for transmission (outgoing traffic).
 
RX stands for reception (incoming traffic) and TX for transmission (outgoing traffic).
 
  
 
=='''Settings'''==
 
=='''Settings'''==

Latest revision as of 12:43, 17 May 2021

Contents

Server side requirements for gloCOM GO 6.3.0

gloCOM GO 6.3.0 is the next step in the evolution of our mobile application and in combination with PBXware 6, it provides new features and offers more freedom and flexibility to users than its predecessor.

  • PBXware has to be version 6
  • gloCOM GO 6.3.0 is using port 10009 for secure TLS connection
  • Format of voice messages has to be wav.
  • SSL/TLS certificate must support SHA2.


OPUS

Opus codec now has the highest priority for all mobile calls

Opus is an outstanding codec for lossy audio compression and that's why Opus codec has the highest priority when making calls by default from version 5.3. You can customize the order of codecs priority in gloCOM Settings.

Opus is an audio coding format designed to efficiently code speech and general audio in a single format and to handle a wide range of interactive audio applications while remaining low-latency enough for real-time interactive communication. It is distinguished from most high-quality formats by having a low delay and by supporting high audio quality.

  • OPUS

  • Opus is fully supported for Android users with at least Android 6.0 installed in order for the Opus codec to be compatible with gloCOM GO 5.3.


    Push Notifications

    One of the features our users were waiting in anticipation is gloCOM GO push notifications.

    PBXware 6 is now running the Push Notifications Service that will forward requests to our hosted Push Notifications Platform. Once a push request is forwarded from PBXware, the platform will propagate push notifications to devices using gloCOM GO.

    • Push notifications enabled
    • Push notifications disabled

    This feature is adding more convenience to users connectivity when they are on a business trip, working from home, or simply need to answer business calls when they are outside the office.

    With push notifications, the mobile app does not have to be registered via SIP all the time in order to receive incoming calls or notifications. This will make sure your gloCOM GO will not lose connectivity when the app runs in the background and it will save the battery life of your mobile device, improving the overall user experience.

    Although users should only benefit from the way push notifications affect the app we have still left to users to decide whether they would like to use push notifications or not.

    In case you would like to disable Push Notifications press the Menu icon in the gloCOM contacts window and when the slider opens press Settings. Once you are in the Settings menu, press General and once in the menu remove the checkmark from Enable push notifications checkbox.

    On Android, push notifications are stopped when you use the Quit option to terminate the app. Also, push notifications are stopped if you press on FORCE STOP button on your device (Settings -> Apps -> gloCOM GO).

    NOTE: Because of the way push notifications work, gloCOM GO will not be registered once the app goes to the background and as such, it might not be displayed as Online in PBXware Monitor page.


    Use SIP over the mobile network

    In gloCOM GO 6.3.0 this feature will be enabled by default.


    Logging in

    gloCOM GO requires an email address and password for login. Additionally, a server address may be needed if cannot be resolved through the DNS record based on the email address.

    Users that have incompatible versions of gloCOM GO and PBXware will not be able to connect to the system.

    In case you have your own DNS server, adding DNS SRV record for your e-mail domain, mobile, and desktop clients will make gloCOM GO login much easier for end-users as they will only have to provide their e-mail address and User password associated with their PBXware extension and press Login.

    If you are unable to set DNS SRV or if DNS resolution fails you will receive notification DNS resolution failed and users will have to press ADVANCED and enter PBXware IP address when logging in with their gloCOM GO client.

    glocom-go-6.3-android-login.jpg

    DNS SRV record that needs to be configured to point to PBXware is: _pwproxy._tcp.domain. 86400 IN SRV 0 5 10005 pbxserver.domain.

    For more information on DNS SRV please check the Wikipedia link: http://en.wikipedia.org/wiki/SRV_record

    NOTE: In order for this feature to work, all e-mail addresses used must use your company domain (i.e. bicomsystems.com).


    • Email
    Enter email address associated with your extension. This is used as the username for gloCOM GO login.
    • Password
    To authenticate gloCOM GO with your PBXware server you will also need to provide user password generated on your extension.
    • ADVANCED LOGIN
    This button will display an additional entry field named Login Server Address which will allow you to enter the address of PBXware you would like to register to. This is necessary for scenarios where DNS SRV record is not available and the PBXware address cannot be resolved automatically.
    • Login Server Address
    This field is shown only if ADVANCED button is pressed, and allows you to enter the address of PBXware you would like to register to. In case DNS SRV record is set up (as previously explained) this field does not have to be populated.
    • SCAN QR CODE
    This button opens a camera preview for QR code scanning.
    • FORGOT PASSWORD
    By pressing this button you will open a confirmation dialog for password resetting. Email and optionally server address fields need to be filled out before attempting a password reset.


    Logging in using QR code

    It is possible to login into gloCOM GO using a specially created QR code. This is often used and helpful when you log in with gloCOM GO for the first time.

    • QR Code

    When the administrator creates your extension, you will be assigned a long, automatically generated user password on your email and typing it into gloCOM GO can be error-prone. With this feature, you can simply scan the QR code attached in the extensions credentials email, by pressing the SCAN QR CODE button and pointing your phone camera to the monitor. Once the QR code image is detected gloCOM GO will fill out all the fields necessary for login.

    NOTE: Before you are able to use this feature PBXware Administrator must make some settings changes on PBXware, otherwise Address (hostname) field will be empty and users will not be able to register their clients.

    Login to your PBXware GUI and navigate to

    Settings -> Servers/Tenants and edit Server/Master tenant

    Press Show Advanced Options and once you do that, you will be able to see QR Code Server option. This field must be populated with the servers IP address or domain name.

    Once entered, save changes and QR Code login should be ready for use.


    Setting new password after logging in for the first time

    When you log in to gloCOM GO for the first time, you will be asked to change your password. You will have to enter a new password and retype it in order to confirm it. In case you make a mistake so password entries do not match or in case the password is not strong enough, NEXT button will stay disabled. Once your password matches our strength criteria you will be able to log in.

    • glocom-go-6.3-first.login1.jpg
    • glocom-go-6.3-first.login2.jpg



    Biometric Authentication

    Our users can now use an option to unlock gloCOM GO by using biometric authentication as an additional layer of security for using the app.

    Users can enable it by using fingerprint and face recognition. In order for these options to function, this feature must be enabled on the device and application options.


    58.png 0082.png 59.png 0083.png




    Location and Phone settings

    glocomgo-6-android-locationsettings.png




    • Location

    Pressing on the country name opens a screen with countries to choose from.


    • DETECT
    DETECT button tries to detect your country automatically. This works if you have Location Services enabled in your system’s settings. Information about your country is needed if you need to use E.164 numbers format when dialing phone numbers from your phone book.


    • PHONE NUMBERS
    This section contains numbers defined with your extension. You can add more numbers using the ADD NEW NUMBER button and sort them by priority using the drag handle on the right of the number and label. These numbers appear in a list of numbers associated with your extension when someone tries to call you from gloCOM GO or desktop gloCOM.


    Optimization for large contacts directories

    Loading for large phonebooks now works faster than ever so gloCOM GO users are not inconvenienced when having lots of numbers to load.


    Adding or changing avatar

    You can change your avatar by opening the main drawer menu and pressing the avatar icon above your name and extension, as shown below.

    The press on the avatar icon brings options for changing the avatar image. After taking a picture with a camera or choosing one from a gallery you will have to crop your image.

    Press and hold inside the blue rectangle to move it.

    • Press and hold blue edges to resize.
    • DONE
    Done button finishes cropping and sets avatar.
    • CANCEL
    Cancel button cancels cropping.
    • glocom-go-6-android-avatar.png
    • glocom-go-6-android-avatar-crop.png
    • glocom-go-6-android-avatar-profile.png

    Users have the ability to manage their avatar (rotate, flip, crop) in the gloCOM GO Android app. Open gloCOM GO Android and go to Profile, press the Edit icon to the right of the user avatar and choose one of the two options:

    • Take the picture using the camera.
    • Choose a picture from the gallery.

    After taking your photo with a camera or choosing the photo from your gallery, the photo will appear in the gloCOM GO Android “Move and scale” window.

    Drag the crop tool to the desired part of the photo. The part of the photo within the boundaries of the crop tool (the square) will be used as your profile image. Resize the square by dragging the corner dots in or outward. Some advanced options are available in the hamburger (three dots) menu in the top right corner such as: "Flip horizontally" and "Flip vertically".

    When ready, press on SAVE in the top right corner of the screen. The cropped image now replaces your previous profile photo.

    • glocom-go-6-avatar.rotation1.png
    • glocom-go-6-avatar.rotation2.png
    • glocom-go-6-avatar.rotation3.png


    Presence

    With the new Presence system, users can see who is online, busy, away or offline. It is even possible to see when was user last seen on the system.

    Presence is now synced between all of the users’ devices. Users can update their presence in the app’s Profile section by selecting their current status.

    The presence of users on the system can be seen on the Directory item at the bottom menu. The sorting on Directory by default is done by putting the online users at the top, sorted alphabetically. The following are users that recently went away with users that are completely offline.

    Presence can be seen in Grid or List view on Directory.

    glocom-go6-grid.png glocom-go6-list.png

    If a user prefers alphabetical sorting instead of sorting by Presence you can change that by pressing the icon with 3 lines in the top right corner of the screen in Directory.

    glocom-go6-sorting1.png glocom-go6-sorting2.png

    To see the presence details for a user you can press the user on Directory and view the user profile populated with more presence information.

    glocom-go6-presence-info.png

    Presence change or update can be set in the "Presence" option on the top left settings bar.

    glocom-go6-profile.png

    Presence can then be changed by pressing on your current status or on the icon of an arrow pointing downwards. A dialog screen will open with 3 fields: Status, Message and time for how long to display chosen status.

    glocom-go6-presence-dialog1.jpg glocom-go6-presence-dialog2.jpg glocom-go6-presence-dialog3.jpg


    Default statuses are:

    • Available (green icon)
    • Busy (red icon)
    • DND - Do not disturb (red icon with a rectangle)
    • Away (yellow icon with a clock)

    More predefined statuses can be added to PBXware.

    glocom-go6-default.statuses1.jpg glocom-go6-predefined.statuses2.jpg

    For predefined statuses, you cannot enter a custom message but for default statuses, you can associate a message that will be displayed to other users with the selected status.

    glocom-go6-personal-status1.png glocom-go6-personal-status2.png

    The last field in the Presence dialog is for how much time your new Presence status will last.

    Possible values are:

    • Today
    • 1 hour
    • 4 hours
    • 8 hours
    • 12 hours
    • 2 days
    • 5 days
    • This week
    • Always

    Presence for a user can be seen in the chat with that user and on the Chats item in the bottom menu.


    Phone

    The default dialer screen is displayed once gloCOM GO is started.

    The call button in the dialer screen has three states depending on softphone registration status and connectivity status.

    If the softphone is not registered and the button is yellow, calls still can be made if the callback option is configured.

    There are three states gloCOM GO dialer can be in:

    Green - Call can be made over SIP protocol (WiFi and Mobile Data Networks)
    Yellow - Call can be made with Callback module (Mobile Data Networks)
    Gray - Call can not be made (No Network Connections)
    • glocom-go-6-dialpad-registered.png
    • glocom-go-6-dialpad-not-registered.png
    • glocom-go-6-dialpad-not-connected.png




    Editable dial number

    The entered number inside the dialer of the gloCOM GO Android can now be modified before placing a call.


    Call

    In gloCOM GO, calls can be made over SIP protocol, which is a primary option or using the Callback module in PWPROXY.

    Call scenarios may vary and will depend on the network connection (WiFi, Mobile Data, No Connection), service availability and connections (SIP Server, Callback Module) and setup in settings for “SIP over mobile internet”

    glocom-go-call-scenarios.png


    The table above displays the order in which gloCOM GO will try to establish calls in different scenarios.

    If we, for example, take the first scenario for WiFi where the order is:

    1. SIP Call
    2. Callback Call
    3. No Success

    This means that in a scenario where the device is connected through the WiFi, the app is connected to the SIP Server and Callback Module is available on PBXWare, gloCOM GO will first try to make a SIP Call, if unsuccessful, it will then try to make a call using Callback and if this fails it will display the message that call was not made.


    Favorites

    You can add other users and contacts from the phone book to favorites to have them in one place and have them show up first while performing an action, e.g. transferring a call.

    Users can be added/removed from favorites by pressing Add to favorites or Remove from favorites on the user’s details screen as shown in the pictures below.

    • Add Contact to Favorites
    • Favorite
    • Favorites screen


    Contacts from phone book can also be added or removed from your Favorites by pressing on it and choosing Add to Favorites or Remove from Favorites.

    Favorites screen appears when the user press Favorites Tab from Header Bar in Phone Screen.

    When this screen is shown, if there are no favorites, the “No Favorites” label should be displayed in the middle of the screen. By default, favorites are displayed in Grid mode and sorted by name in ascending order.

    Pressing on the favorite that is a gloCOM GO contact (extension) will display an extension options screen and if the favorite contact is a contact from your device’s phonebook Contact’s Screen will be shown.


    Recent Calls

    Recent Calls is the old feature and now is totally redesigned and enhanced! Now there are a lot of new features (search filter, avatars, detailed info screen, etc.) for easier use of gloCOM GO 6.1.

    Recents screen will be displayed when the user presses Recents Tab from Header Bar in Phone Screen and a list of the recent calls will be displayed.

    Right


    Pressing on the recent calls screen, there is a search icon in the top bar, which can be used to filter recent calls by number and name.

    Right


    Pressing on the avatar of some contact from recent calls opens an info screen containing additional information about that contact.

    Right

    Additional options on long-press of one item in recent calls so it is much easier to send a message or copy/edit number.

    Right

    Call info screen, in the top bar, offers an option “Delete calls from history”. Pressing on this option will show the message “Are you sure you want to delete all entries for this number from call history?” After your confirmation, all logs for that number should be deleted.

    Right


    gloCOM Contacts

    The first screen you will see when gloCOM GO is launched will show a list of users from your organization. Users can be sorted according to the presence and department in ascending and descending order.

    • glocom-go-6-users-grid.png
    • glocom-go-6-android-users-options.png

    Pressing on a user will open up the user’s details screen from which you are able to see user information and perform different actions.

    In case the user associated additional phone numbers with their extension, these numbers will be listed as well and you will be able to dial them by simply pressing the number.


    gloCOM Contacts Search

    To search gloCOM contacts press on the search icon in the upper right corner and the search entry field will be displayed. Press on the search field and enter the name of the contact you would like to find.

    glocom-go-6-android-contact-search.png



















    As you start entering the search pattern (contact name or extension number) list of gloCOM contacts will be filtered based on the pattern you enter. Once your contact is visible on the screen press on it and you will be taken into the gloCOM contact screen. From here you will be able to call this contact or perform other actions.


    gloCOM Contacts Integration

    gloCOM Contacts Integration is a new feature in gloCOM GO 5.3.

    Contacts should sync automatically, but if you are having issues it is best to sync this feature manually. The user needs to have contacts synced under phone's Settings > Accounts > Sync.

    • glocom-go-6-android-contact-integration1.png
    • glocom-go-6-android-contact-integration2.png


    Extensions Departments

    This screen appears when you press the Menu icon in the upper right corner of the gloCOM Contacts screen and once the Menu screen is opened Departments selection will be available as a first option on the list. By default, "All" is selected for departments so all the users are available on the list, however, in case you need to filter users by a specific department, you must press All to see a list of all available departments.

    To filter users by a specific department, press on the preferred department in the list. Once the department is selected you should only see gloCOM users that are members of that department.

    In case you would like to restore the default view for all departments simply repeat the process and instead of specific department select All from the list.

    glocom-go-6-android-departments-menu.png


















    SIP Call

    SIP Call Screen appears when the user initiates or receives a call through PBXware.

    • Incoming SIP Call
    • Answered SIP Call


    Once call is connected gloCOM GO allows you to perform several actions:

    • Mute
    Mute allows you to disable the microphone on your device, preventing any unwanted communication on your side to be transmitted to the other side of the call.
    • Speaker
    Press the Speaker button if you would like to put your device in speakerphone mode, allowing you to continue without holding the device on your ear, or to allow other persons in the room to join the conversation through a single device.
    • Hold
    Hold option will put a caller on hold and play Music on Hold until Hold is pressed again or the call is transferred to another destination.
    • Transfer
    Transfer button allows you to initiate blind or attended transfer to PBXware extension or outbound number.
    • Invite
    Invite option allows you to create an Instant conference by adding one or more people to an ongoing call. With this option, you can add PBXware extensions or any number available from your contact list.
    • Keypad
    Use the Dialpad to enter the phone number you want to dial. press on the Dial icon to place a call.


    Multiple SIP Calls

    gloCOM GO offers an option to handle two calls at the same time.

    • SIP Call
    • Second incoming Call
    • Multiple SIP Calls


    This means, if there is one SIP call in progress and you receive another call, it will be presented to the user on the SIP Call Screen. If answered, gloCOM GO will set one call on hold. gloCOM will exit from the Multiple SIP Calls state if one of the calls is finished.


    Indicator for disabled microphone

    Version 6.1 offers an indicator on the call screen if the microphone is disabled, so users know if other parties can not hear them.


    glocom-go6.1.mic1.png



    If the user grants permission, the microphone icon will be enabled. When a user press on the microphone icon or that message, he/she is presented with an option to grant permission for the microphone.

    glocom-go6.1.mic2.png glocom-go6.1.mic3.png glocom-go6.1.mic4.png


    The microphone will be disabled if the user has not granted permission to the app.

    It is visible when the microphone is disabled, and only users can grant permission to enable it.


    Xiaomi devices permissions

    If you are using a Xiaomi phone, you could have a problem with incoming calls on the full screen.

    After login, the app should show the dialog “It seems your phone is running MIUI OS. To enable incoming calls for Xiaomi phones please check 'Show on Lock screen' in the application system settings.


    glocom-go6.1.xiaomi1.jpg glocom-go6.1.xiaomi2.jpg


    The dialog should have 3 buttons:

    • Open permissions - will open phone settings window with 'Show on Lock Screen' option
    • Remind me later - will just close the dialog
    • Do not show again - will store shared preference that warning has been displayed

    glocom-go6.1.xiaomi3.jpg glocom-go6.1.xiaomi4.jpg glocom-go6.1.xiaomi5.jpg


    Also, users can enable permission that has to be enabled for gloCOM GO 6.1 to work properly, from the device system settings.

    Settings → Manage Apps → YOUR APP → Other permissions → Show on Lock screen


    Call transfer

    You can transfer a call by pressing the transfer icon from the call options menu. Popup dialog shows with transfer options.

    • gloCOM-GO6-transfer1.png
    • gloCOM-GO6-transfer2.png
    • gloCOM-GO6-transfer3.png
    • gloCOM-GO6-transfer4.png

    If you press Blind transfer you will be able to transfer your call to three destinations:

    • To all my devices
    Pressing To all my devices will transfer a call to all devices that are registered with your extension. They all ring and you can continue call on any of them by answering the call. This can be particularly useful in situations where you need to leave the office but would like to continue ongoing call on your mobile device.
    • To contact...
    Pressing To contact... brings up a screen with favorites, users, and phone book contacts to choose someone to transfer the call to.
    • Enter number...
    When pressed, this option will display a popup dialog with a number entry field for the number to transfer the call to.


    Supervised transfer only allows you to select between To contact and Enter number options.


    SMS

    In our effort to facilitate your needs, the new gloCOM GO 6.3.0 brings another new feature - SMS. This allows you to send and receive SMS messages. SMS feature can only be used if an SMS number is associated with your extension in PBXware. If the SMS number is not set, you will not be able to use this feature.


    You can start an SMS conversation from:

    - SMS icon at the “Menu” toolbar


    glocom-go6.3.sms1.png


    - Extension screen by selecting the recipient's number


    glocom-go6.3.sms2.png


    When you enter SMS, you can easily start your conversation by pressing on ˝+˝ located at the bottom right of the screen. You can then select recipients from Directory, device Contacts, or enter a phone number manually for numbers not stored in your contacts.

    glocom-go6.3.sms3.png glocom-go6.3.sms4.png glocom-go6.3.sms5.png



    In cases when a contact has more than one number entered in their mobile list, a pop-up window will appear allowing you to choose which number you would like to send SMS to.

    glocom-go6.3.sms6.png



    The SMS recipient’s number must be in E.164 format, otherwise, you would not be able to send an SMS and a pop-up window will appear:

    glocom-go6.3.sms7.png



    The maximum number of messages you can send at once is 4, and you will be notified by a pop-up message if you exceed and still try to send.The SMS counter is located next to the Send icon.

    glocom-go6.3.sms8.png



    Search existing SMS conversations

    The search bar in the SMS allows you to search messages by name or phone number.

    glocom-go6.3.sms9.png



    Full-text search inside an SMS conversation

    Full-text search can be done by entering an existing SMS conversation and by pressing on the Search icon in the upper right corner of the screen.

    glocom-go6.3.sms10.png glocom-go6.3.sms11.png


    Delete SMS conversations

    You can delete already existing SMS conversations directly by long-press on conversation, or by selecting delete from the upper right corner when inside the conversation.

    glocom-go6.3.sms12.png glocom-go6.3.sms13.png



    Receiving SMS

    When you receive an SMS, you will get a pop-up notification. In case when you are offline, the pop-up notification will appear after the sync is completed on your next login.

    glocom-go6.3.sms14.png glocom-go6.3.sms15.png


    SMS notifications will be visible in the SMS icon in the Main menu displaying the number of unread messages.


    Send SMS directly from Dialer

    When entering a phone number on a Dialer, our new feature Send SMS will appear. By pressing on it, the feature will offer you to send an SMS to that number directly from the Dialer.

    glocom-go6.3.sms17.png glocom-go6.3.sms16.png



    Add a number to phone contacts from Dialer

    When entering a new number in Dialer, the new feature Add Number will appear and by pressing on it, the feature will offer you to add that number to your Contacts.

    glocom-go6.3.sms17.png glocom-go6.3.sms18.png



    Chat

    With clean and modern UI and UX tailored to your needs, we now present you the gloCOM GO 6.0 enhanced by a new and long-awaited feature - Chat.

    With an all-new Presence system, we reshaped the office in your pocket.

    Our new features are updated for mobile phones running Android 5 or up. Also, gloCOM GO 6.0 is now optimized for all mobile phone display sizes. The Chat feature is supported on all PBXware v6.0 systems (CC & Multitenant).

    glocom-go6-image1.png glocom-go6-image2.png glocom-go6-image3.png

    Your conversations are now synced between all of our client apps. It even syncs in real-time if you are logged on multiple devices.

    You can start a chat in two ways:

    • Via chats item in the bottom menu and pressing on a "+" icon (one to one or group chat)
    • Via Extension display (one to one chat with Extension you are previewing)

    glocom-go6-start-chat1.png glocom-go6-start-chat2.png

    All chat sessions can be found in the "Chats" icon in the bottom menu with a number of unread messages for that chat session and the last message for that chat session.

    glocom-go6-unread1.png

    You can also search chats by pressing on a search bar in the "Chats" feature. Chats can be searched by group or extension name.

    glocom-go6-search0.png glocom-go6-search1.png

    If a user does not have a chat session with other user, that other user will be displayed when the user searches for it in the “Chats” section of the app. When the user presses on a user that he doesn’t have the chat session with, the chat session will be created and the user can start chatting!

    glocom-go-6-search-extension-no-session-android.png


    The total number of unread messages is always displayed on the bottom menu of the "Chats" section. This number reduces as the user reads the unseen messages.

    glocom-go-6-chat-badge-android.png


    When chat messages or sessions are syncing from the server the app will display a yellow indicator below the navigation bar. When the loading indicator disappears it means that the app is fully synced with the server. If the user logs in with a mobile app for the first time it could take a couple of seconds to sync the recent chat sessions.

    glocom-go-6-chat-sync-indicator-android.png


    Disabling chat through the PBX

    If chat is not enabled for a user on the PBXware then the app will not display the “Chat” module for that user.

    glocom-go-6-2-chat-disabled1.png glocom-go-6-2-chat-disabled2.png glocom-go-6-2-chat-disabled3.png


    Banner message to indicate that the chat server is down

    A yellow banner will be shown on the chat list screen and chat screen to indicate that the server is not available.





    One to one chats

    When you enter a chat on the bottom bar you can type a message just like on any messaging app. It is also possible to send files with gloCOM GO 6. You can send a file (photo or video) from your gallery by pressing on a "Gallery" icon. If you want to send a document from your phone's file system you can do so by pressing on a Document icon. The default file size limit is 50 MB and it can be changed in PBXware.

    glocom-go6-chat.view.png

    On the navigation bar, you can see the name of the extension you are chatting with and their Presence status. On the right you can find two buttons, the Call button will start a call with the extension and the "Info" button will open the screen containing chat information and options.

    glocom-go6-chat.info.png

    In chat info, there is an option to create a group chat from one to one chat if you want to include more users. Keep in mind that this will create a new group chat.

    Chat can also be deleted in the Chat info screen. The deletion of the chat will only be visible for you and not for the other extension. This means that your chat history with that extension will be deleted only for you.


    Group chats

    You can start a group chat by pressing a + icon on a Chats item in the bottom menu or by creating a new group chat from one to one chat in the chat info screen.

    glocom-go6-new-chat.png glocom-go6-new-group.png

    Group chat UI is the same as for one to one chat. The call button has a different function and in group chat, it will start a dynamic conference with group members. If there are more than 20 group members group call will be disabled.

    Group chats have events informing you that the chat name has been renamed or that some users joined or left the chat.

    glocom-go6-group-chat.view.png

    The chat info screen for a group is different than a one to one chat info screen. On the chat info screen for a group, you can add more participants to the group, see all of the group participants and start a dynamic conference for that group.

    It is also possible to leave the group, meaning that the history of all messages until you've left the group will be synced by client apps. Another possibility is to delete the group and then the history will not be visible and the group will be deleted on the server for you.

    glocom-go6-joined-chat.png glocom-go6-left-chat.png

    When pressing a chat participant in the chat info screen you can view their extension profile, call them or go directly to have a chat with them.

    glocom-go6-chat.partic.info.png


    It is possible to mute the group chat session by going to the group chat info screen and turning on the switch for the "Mute" option. When the chat session is muted user will not receive notifications (push and in-app) for that chat session. The mute option is synced between all users' devices.

    glocom-go-6-mute-chat-switch-android.png


    A muted chat session will have a mute icon in the Chats list indicating that the session is muted.

    glocom-go-6-mute-chats-icon.png


    Save draft messages per chat session

    Unsent messages will now be remembered inside the app as draft messages.

    You can safely close the app, go to another screen and the message you started writing will be waiting for you.


    Reply from notification

    The user is now able to reply to a message directly from the notification bar without having to go to the chat screen.

    glocom-go-6-2-reply.notification1.png


    Ability to send message to myself

    Our new feature enables you to send a message from chat to yourself in case you wish to keep notes or transfer some message between mobile/desktop app.


    glocom-go-send.ms4.png glocom-go-send.ms1.png glocom-go-send.ms2.png glocom-go-send.ms3.png





    Typing indicators for single and group chat

    Typing is a new feature implemented in gloCOM go 6.1. Notification on the screen indicates that someone is typing to you at that moment.

    In Group Chat, multiple participants can type at the same time, so the notification will show a message: 3 participants are typing (when 3 participants are typing at the same time).


    adroid.typing1.png adroid.typing2.png


    From the Chat list view, you can also see when someone is typing a message.

    adroid.typing3.png


    Remove user from group chat session

    This feature allows the Group Admin to remove a participant from a Group Chat.

    Once a participant is removed, all other participants receive a notification that this person is removed from the Group, including the removed participant.

    adroid.remove1.png adroid.remove2.png adroid.remove3.png


    The removed participant can enter the Group, view all messages until the moment when it was removed, but will not be able to write messages, send files, or see new conversations from other participants.

    adroid.remove4.png adroid.remove5.png



    Messages

    There are two types of messages:

    - Text messages - File messages (photo, video, gif, pdf, zip, etc.)

    Every message that is sent to the server has one of the 3 states:

    - Sent (message is sent to the server) - Delivered (message is delivered to the recipient) - Seen (recipient has seen the message)

    Messages can also be in the waiting or failed state depending on network conditions.

    message-waiting.png message-sent.png message-delivered.png message-seen.png

    If the text message contains a URL you can press it to open it.

    glocom-go-6-chat.url.png


    File messages

    To send a photo or a video from the Photos app you can press on the "Gallery" icon on the chat screen. A native iOS picker will open presenting photos and videos. When you select the file for sending it will be compressed (to preserve bandwidth) and it will be sent to the chat server.

    To send any kind of a document you can press the Document icon which will open the Document browser.

    glocom-go-6-android-send-file.png

    The progress of the uploads or downloads can be seen in the chat view. At any time it is possible to cancel the transfer of the file message.

    glocom-go-6-android-cancel-file.png

    Downloaded photos, videos or documents can be saved to your local gallery or file system.

    glocom-go6-chat.save.file.png

    Files that are smaller than 500kB will be automatically downloaded if you are connected to WiFi and not on mobile data.


    Forward chat messages

    Users are now able to forward the message or file up to 10 conversations/contacts at the same time.


    android-chat.forw1.png android-chat.forw3.png


    Once you press on the message, a popup window appears with an option to Forward.

    When you press on Forward, a picker will open and you can choose which contacts you wish to forward the message to.


    Share files and text from other apps

    Share files and text from other apps to gloCOM GO, by simply selecting gloCOM GO 6.1 in the system's share dialog.

    Our chat picker will open with recent chats where you can select multiple chats that will receive the file or text.

    android-go-6.1-share1.PNG android-go-6.1-share2.PNG


    Mute and delete quick actions to chats on chats list

    In order to facilitate the use of Chat, we have added more features: Delete and Mute. When you longpress on Chat, these new features are offered.


    glocom-go-6.3.0-mute.delete.png glocom-go-6.3.0-mute.delete0.png






    Pin chat sessions

    Version 6.1 allows users to pin their most important and frequently used message sessions to the top of the Chat list screen.

    This will help you to quickly find groups or contacts you speak to most often. When you long press on the chat session you wish to pin, a popup window will appear and offer you an option to Pin.

    Once the chat session is pinned, it will be moved to the top of the screen and remain there even when you receive new messages from contacts whose chat is not pinned.

    android-go-6.1-pin1.png android-go-6.1-pin2.png


    If you wish to unpin the chat, you long press on that chat and choose to unpin from the popup window.

    android-go-6.1-pin3.png


    Unpinned chat will move from the top and be placed among other conversations in the chat list.


    Pin message for single and group sessions

    All messages in single and group conversations can be pinned. Pinned messages are synchronized across all of our platforms. To pin a message just long-press a message and select the “Pin” option on the menu.


    android-go-6.2-pin.msg1.png android-go-6.2-pin.msg2.png 280px 280px



    Notifications

    For new messages or group events, you will be notified with a notification so that you can be in touch with what is happening. Notifications are a group for every chat session.

    glocom-go6-chat-notifications1.png glocom-go6-chat-notifications2.png

    Pressing a notification will open a chat session associated with that notification.


    Archived users and Chat history

    Starting from PBXware 6.0 deleted users will be marked as archived and users won’t lose chat sessions with those users. The user won’t be able to start new chat sessions or to start new calls with archived users.

    glocom-go-6-archived-1-android.png glocom-go-6-archived-2-android.png


    Conference calls

    Besides the ability to handle multiple calls, gloCOM GO also allows you to join two calls into the Instant conference. In addition to this, users can join predefined conference rooms and add other participants the same as on the gloCOM desktop app.

    • glocom-go-6-conference-1.png
    • glocom-go-6-conference-2.png
    • glocom-go-6-conference-3.png


    Selecting a Defined conference will display a list of participants and the “Join this conference” button at the bottom allows you to join the selected conference. The list of participants is updated in real-time as users join or leave the conference room.

    • gloCOM-GO6-conferences1.png
    • gloCOM-GO6-conferences2.png
    • gloCOM-GO6-conferences3.png
    • gloCOM-GO6-conferences4.png
    • gloCOM-GO6-conferences5.png
    • gloCOM-GO6-conferences6.png


    Start Dynamic conference from Recent calls

    Another new feature is the option to make a conference call from Recent Calls if the conference is still active.

    If there is a missed call from a conference in Recent Calls, the user can press the call button for that call and join the Dynamic conference only if Conference is still active.


    glocom-go6.1.new.conf1.png glocom-go6.1.new.conf2.png


    Enhanced User Picker

    With refined UI and improved UX users can now start conferences or transfer calls with your favorite Extensions, Contacts or Favorites from both.

    • glocom-go-6-picker-1.png
    • glocom-go-6-picker-2.png
    • glocom-go-6-picker-3.png

    Voicemail management

    With gloCOM GO you can listen to new and archived voice messages, archive and delete one or many messages. You can also call other users’ voicemail directly.

    Notifications are shown for new voice messages as shown below.


    • glocom-go-6-new-voicemail-notification01.png
    • glocom-go-6-new-voicemail-notification2.png
    • glocom-go-6-new-voicemail-notification03.png


    Playing voice messages

    Messages can be played by opening the message itself and then playing it or by played in preview mode by pressing the play button from the messages list.

    If the message is not downloaded when play is pressed, a progress dialog will be shown and once the download is done message should start playing.


    • glocom-go-6-android-voicemail-play01.png


    When playing messages on the separate screen you can swipe left or right to switch between messages.


    Deleting and archiving voice messages

    You can delete or archive individual messages by pressing on them and then pressing the delete icon () or archive icon () in the toolbar.

    You can also select more messages and delete or archive them together by long-pressing a message from the list and then pressing the delete icon or archive icon in the toolbar.

    • glocom-go-6-android-voicemail-play02.png
    - Select all icon () selects/de-selects all messages in the list.
    - Delete icon deletes selected messages.
    - Archive icon archives selected messages.


    Calling other voicemail boxes directly

    In case you would like to leave a voicemail directly, dial *125EXT_No where EXT_No is the extension number of a contact, alternatively or you could open the user’s details screen and press Call voicemail as shown below.

    glocom-go-6-android-user-details.png


















    Press Call Voicemail to leave a voicemail message to contact.


    Complete redesign of callback functionality

    User phone number can now be found in the section My phone numbers and callback related options can be found inside the Callback section on the Settings screen.

    glocom-go6.3.new.callback.jpg glocom-go6.3.newcallback1.png glocom-go6.3.newcallback2.png glocom-go6.3.newcallback3.png glocom-go6.3.newcallback4.png glocom-go6.3.newcallback5.png glocom-go6.3.newcallback6.png glocom-go6.3.newcallback7.png glocom-go6.3.newcallback8.png




    Using callback feature

    The Callback is useful when a softphone cannot be registered due to some error, or when poor network quality impacts call quality.

    Simply, when using a callback, gloCOM GO tells the server to call your mobile number via regular GSM network and you will receive a GSM call.

    When starting gloCOM GO for the first time you will see a tip about callback as below.

    Callback-6.png










    • MORE
    By pressing this button additional information about callback functionality will be displayed.
    • LATER
    Press this button to dismiss the Callback Tip dialog.
    • OPEN SETTINGS
    OPEN SETTINGS button opens the Location and Phone settings screen.

    When callback settings are in place you have the option to use callback for all outgoing calls in Settings -> General -> Callback usage.


    NOTE: Callback feature can be used only for outbound calls.


    Long-press icon for one time Callback activation

    Single Callback can now be started by a long-press on Call icon from wherever there is a Call icon in the interface.


    glocom-go6.3.callback1.png glocom-go6.3.callback2.png glocom-go6.3.callback3.png glocom-go6.3.callback4.png




    Call monitor

    When call monitoring is enabled in the ES on the extension, users will see a 3 dots menu inside the extension profile and when pressed, the call monitoring feature will be available. If you don’t have call monitoring enabled on the extension, you will not be able to see that option.

    glocom-go-6-android.call.monit1.png


















    Dashboard

    gloCOM GO dashboard incorporates call information and easy control of Enhanced Services.

    The dashboard can be started from the drawer menu and will present you with the latest call information. Call related data like total calls, a number of answered calls, talk time and Billing information will be displayed in the dashboard.

    In addition, the user will be able to see voicemail status and a number of voicemail messages. On top of that, users will now be able to see the current status of enhanced services as well as be able to enable or disable them. Users are now able to control Call Forwarding, Do Not Disturb and Block Caller ID services. In case one or more of these enhanced services are not visible in gloCOM GO Dashboard, the PBXware Administrator did not enable the user to control them.

    In case more than one device is registered to a particular extension Registered Devices section will display information about all connected devices including User Agent, IP address and Country name device is connecting from (based on GeoIP information).

    • glocom-go-6-dashboard02.png
    • glocom-go-6-dashboard03.png
    • glocom-go-6-dashboard05.png
    • glocom-go-6-dashboard07.png
    • glocom-go-6-dashboard04.png
    • glocom-go-6-dashboard06.png


    Today's calls

    Today's calls section displays information on call statistics for the current day.

    • Total
    This field provides information on a total number of calls (inbound/outbound) extension made today.
    • Answered
    This field provides information on a number of answered calls extension made today.
    • Talk time
    This field provides information on the total time extension that was on call today. Talk time is formatted as H:MM:SS.
    • Call Rating
    This field will display the number of extension funds spent for the day. In case when call rating is not enabled, this field will be empty, with no information.


    Settings

    The settings section allows you to check the status of extensions Enhanced Services, as well as the option to enable or disable them.

    • Block Caller ID
    This option allows you to enable or disable Caller ID blocking. The status will inform you whether Block Caller ID is turned On or Off.
    • Call forwarding
    This option allows you to enable or disable call forwarding enhanced service. The status will inform you whether Call Forwarding is turned On or Off.
    • Do Not Disturb
    This option allows you to enable or disable the Do Not Disturb enhanced service. The status will inform you whether Call Forwarding is turned On or Off.
    • Caller ID Number
    This feature will work if there are caller IDs set in PBXWare for the user's extension. By default, it is None (user's extension).


    Registered Devices

    This section contains information about all devices registered to the extension. In case more than one device is registered to a particular extension Registered Devices section will display information about all registered devices including User Agent, IP address and Country name device is registering from (based on GeoIP information).

    • User Agent
    This field provides information about the User Agent type for every registered device.


    Send Feedback

    • Send Feedback
    In case of any malfunction or issue with this app, user can send feedback.


    Italian translation

    The app GUI has now been translated to Italian so our Italian users can explore the benefits of the gloCOM GO app in their native language.

    • glocom-go-6.italian1.png
    • glocom-go-6.italian2.png
    • glocom-go-6.italian3.png
    • glocom-go-6.italian4.png


    Portuguese translation

    The app GUI has been also translated to the Portuguese language, so the app is even more User-Friendly for our users.

    • glocom-go-6.port1.png
    • glocom-go-6.port2.png
    • glocom-go-6.port3.png
    • glocom-go-6.port4.png



    German translation

    After Portuguese and Italian, the app GUI has been translated to the German language for our German-speaking users.

    glocom-go-6.1-ios-ger1.png glocom-go-6.1-ios-ger2.png glocom-go-6.1-ios-ger3.png


    Technical information about an ongoing call

    While in a call, you can show technical information about it by pressing the info icon. This can be useful for diagnosing problems with call quality.

    glocom-go-6-android-tech-info-call.png


















    High packet loss and high jitter, both RX and TX indicate that call quality suffers due to network quality and usage.

    RX stands for reception (incoming traffic) and TX for transmission (outgoing traffic).

    Settings

    glocom-go-6.2-android-settings.png
















    • General - option shows a screen with general settings for gloCOM GO.
    • Location and Phone - shows a screen with settings for Country, SIM number, and phone numbers associated with your account.
    • Profile - shows details about your account (e.g. Department, E-mail, avatar).
    • Sounds - contains the option to choose a ringing tone for incoming calls.
    • Check for updates -option to check for available app updates.
    • About gloCOM GO - will display gloCOM GO about page with version number and contact information.
    • Storage and Media - a new storage option has been added in which you can clear all the media files, or schedule the clearing of the media files.
    • Send Feedback - option launches email client with “To” and “Subject” fields pre-populated for sending feedback.


    Feedback

    Feedback forms can be submitted by going to the More option in the bottom bar. Pressing “Settings” and then “Send feedback” will allow the user to send feedback from the application.

    Feedback text needs to be longer than 10 characters for the “Send” button to be enabled. Users will be notified about successful or failed feedback submission.

    glocom-go-6-feedback-form-1-android.png glocom-go-6-feedback-form-2-android.png


    Signing out and Quitting gloCOM GO

    There are two ways to quit gloCOM GO when you press Quit from the main drawer menu.

    You can Sign Out, which will clear your profile data and you will be asked to provide a password next time you start gloCOM GO.

    Or you can just Quit the application. This exits gloCOM GO leaving all your profile data and settings untouched. Next time you start gloCOM GO you won’t be asked for a password. Quit will also disable push notifications and they will be automatically enabled next time the user enters the app.


    glocom-go-6-android-sign-out.png

    Troubleshooting

    I’m logged in but I’m not shown as online on desktop gloCOM

    When a user is signed in via gloCOM GO he will not appear in desktop gloCOM as online unless the “Online on IM or phone” option is selected in desktop gloCOM settings for contacts.

    Calling a contact from phone book fails

    Try disabling E.164 numbers formatting in Settings -> General.

    Calls work, but in-call controls (hangup, hold, transfer) don’t work

    If calls can be made but in-call options (hold, transfer, hangup) aren’t working and PBXware is behind NAT with non-default ports for TCP and external IP specified make sure that External TCP port is specified as well. Log in to your PBXware and navigate to-> Settings -> Protocols -> SIP (tab) -> NAT (section) -> External TCP port.