¶ Monitor: On Master Tenant
The 'Monitor' section allows the administrator to monitor all Extensions, Apps, Trunks and Live Calls in real-time.
¶ Extensions
Monitored Extensions are displayed in real-time with the following details:
- Select all (6.7.5)
Select All checkbox was added for more convenient management of all devices registering to the same system/tenant. Clicking the checkbox will automatically select all devices that are currently online.
- Name
Displays the name of the Extension
(E.g. Peter Doyle)
(Display)
- Extension
Displays the protocol used by the Extension and Extension number
(E.g. SIP/2002)
(Display)
- IP address
Displays the IP address port that a UAD/Phone is registered to and additionally shows which transport is used (TLS, UDP, TCP, WS, or WSS)
(E.g. 192.168.1.1:5060 (UDP))
NOTE: If you click an IP address, it will open up a new window showing the phone's web interface, if there is one enabled.
- Status
Displays the status of UAD/Phone network
(E.g. Online/Offline)
- User Agent
Displays the UAD/Phone Brand/Version
(E.g. Yealink SIP-T41S)
- DND
Displays whether DND is applied
- On Call
Displays whether the user is participating in a call at this moment
If the user is on call picture of a headset will be shown, otherwise, this field will be blank.
TIP: Certain call actions (such as transferring calls, hanging up, etc.) can be performed on active calls as well.
¶ Search
- Refresh
Select the time interval in seconds at which data should be refreshed
(E.g. To refresh every ten seconds, select ‘10 sec’ from the drop-down list.)
- Tenant
Select the specific Tenant that is going to be monitored
(E.g. TestTenant)
- Status
Sort Extensions based on their network status (ALL, Online, Offline)
(E.g. Select 'Online'/'Offline' to see only online or offline Extensions. Select 'ALL' to list all the Extensions on a Tenant.)
- Search
Type a specific Extension name, Extension number, User-Agent, or IP address and have the data filtered accordingly
(E.g. TestTenant)
.
¶ Actions
- Monitor
Select one of the active conversations
(E.g. Users can one of the active conversations by clicking the checkbox next to the Extension, and providing the Extension number that should listen to the active conversation.)
NOTE: Users may listen to active conversations by dialing *199 + $EXTENSION number as well. Please note that regardless of which method is used to listen to calls, the listening service has to be enabled in Enhanced Services of the Extension that listens to the call. To enable this option, please navigate to 'Enhanced Services' -> 'Call Monitoring'.
In case there is a following voice message: “The vertical service dialed is not enabled. Please contact your administrator.”, it means that this enhanced service is not enabled.
(E.g. Extensions '1000' and '1001' are in a conversation. Select this button and type '1005' into the pop-up window. Extension '1005' will ring and once the handset is picked up, the active conversation will be heard.)
- Transfer
Transfer a party from the active conversation to a different Destination
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. Type '1005' in the pop-up window. Extension '1001' will be transferred to the Extension '1005')
- Hangup
Hang up the active conversation
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. The conversation between these two Extensions will be terminated.)
- Reboot
By selecting Extension and clicking ‘Reboot’, the phone on which the selected extension is registered will reboot.
NOTE: This doesn’t work for all types of phones. Some phones need to be provisioned in order for this to work.
¶ Apps
The 'Apps' page displays all currently registered apps. The page behaves similarly to 'Monitor' -> 'Extensions' with the exception of no rows being displayed for Extensions that do not have any apps present. This option is useful because it gives the opportunity to preview how many gloCOM editions are online.
Monitored Apps are displayed in real-time with the following details:
- Name
Displays the name of the Extension
(E.g. TestApp)
- Extension
Displays the protocol used by the app and Extension number
(E.g. SIP/2002)
- IP address
Displays the IP address:port that a UAD/Phone is registered to
(E.g. 192.168.1.1:5060)
- App
Displays the application name and version
- Edition
Displays the app edition
- On Call
Displays whether the user is participating in a call at this moment
(E.g. If the user is on a call, the picture of a headset will be shown, otherwise, this field will be blank.)
NOTE: Certain call actions (such as transferring calls, hanging up, etc.) can be performed on active calls as well.
¶ Search
- Refresh
Select the time interval in seconds at which data should be refreshed
(E.g. To refresh every ten seconds, select ‘10 sec’ from the drop-down list.)
- Tenant
Select the specific Tenant that is going to be monitored
(E.g. TestTenant)
- Edition
Sort Extensions based on their edition
(E.g. 'Office', 'Business', 'Agent', 'Supervisor')
- Search
Type a specific Name, Extension, or App and have the data filtered accordingly
(E.g. TestTenant)
.
¶ Actions
- Monitor
Select one of the active conversations
(E.g. Users can one of the active conversations by clicking the checkbox next to the Extension, and providing the Extension number that should listen to the active conversation.)
NOTE: Users may listen to active conversations by dialing *199 + $EXTENSION number as well. Please note that regardless of which method is used to listen to calls, the listening service has to be enabled in Enhanced Services of the Extension that listens to the call. To enable this option, please navigate to 'Enhanced Services' -> 'Call Monitoring'.
In case there is a following voice message: “The vertical service dialed is not enabled. Please contact your administrator.”, it means that this enhanced service is not enabled.
(E.g. Extensions '1000' and '1001' are in a conversation. Select this button and type '1005' into the pop-up window. Extension '1005' will ring and once the handset is picked up, the active conversation will be heard.)
- Transfer
Transfer a party from the active conversation to a different Destination
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. Type '1005' in the pop-up window. Extension '1001' will be transferred to the Extension '1005')
- Hangup
Hang up the active conversation
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. The conversation between these two Extensions will be terminated.)
¶ Trunks
Monitored Trunks are displayed in real-time with the following details:
- Trunk:
Displays the Trunk name
- IP address:
Displays the provider's IP address
(E.g. 203.196.128.5)
- Status:
Displays the Trunk status ('Online'/'Offline')
(E.g. If the 'Qualify' Trunk option is empty, 'Unmonitored' is displayed here. Otherwise, '(e) ok (159ms)' is displayed.)
NOTE: Please set the 'Qualify' = '2500' in the Trunk settings to see its status.
¶ Search
- Refresh
Select the time interval in seconds at which data should be refreshed
(E.g. To refresh every ten seconds, select ‘10 sec’ from the drop-down list.)
- Protocol
Select a Trunk from the drop-down list based on the protocol
(E.g. SIP)
- Status
Sort Trunks based on their network status (ALL, Online, Offline)
(E.g. Select 'Online'/'Offline' to see only online or offline Extensions. Select 'ALL' to list all the Extensions on a Tenant.)
¶ Live Calls
Monitored Live Calls are displayed in real-time with the following details:
- From
Displays the caller's Extension Name (or CallerID) and Extension number
(E.g. TestExtension (101))
- To
Displays the call receiver's Extension name (or CallerID) and Extension number
(E.g. TestExtension (102))
- Call Duration
Displays the duration of the call
¶ Search
- Refresh
Select the time interval in seconds at which data should be refreshed
(E.g. To refresh every ten seconds, select ‘10 sec’ from the drop-down list.)
¶ Actions
- Hangup
Hang up the active conversation
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. The conversation between these two Extensions will be terminated.)
¶ Monitor: Tenant Level
¶ Extensions
Monitored Extensions are displayed in real-time with the following details:
- Select all (6.7.5)
Select All checkbox was added for more convenient management of all of the devices registering to the same system/tenant. Clicking the checkbox will automatically select all devices that are currently online.
- Name
Displays the name of the Extension
(E.g. Peter Doyle)
- Extension
Displays the protocol used by the Extension and Extension number
(E.g. SIP/2002)
- IP address
Displays the IP address port that a UAD/Phone is registered to and additionally shows which transport is used (TLS, UDP, TCP, WS, or WSS)
(E.g. 192.168.1.1:5060 (UDP))
NOTE: If you click an IP address, it will open up a new window showing the phone's web interface, if there is one enabled.
- Status
Displays the status of UAD/Phone network
(E.g. Online/Offline)
- User Agent
Displays the UAD/Phone Brand/Version
(E.g. Yealink SIP-T41S)
- DND
Displays whether DND is applied
- On Call
Displays whether the user is participating in a call at this moment
If the user is on call picture of a headset will be shown, otherwise, this field will be blank.
TIP: Certain call actions (such as transferring calls, hanging up, etc.) can be performed on active calls as well.
¶ Search
- Refresh
Select the time interval in seconds at which data should be refreshed
(E.g. To refresh every ten seconds, select ‘10 sec’ from the drop-down list.)
- Status
Sort Extensions based on their network status (ALL, Online, Offline)
(E.g. Select 'Online'/'Offline' to see only online or offline Extensions. Select 'ALL' to list all the Extensions on a Tenant.)
- Search
Type a specific Extension name, Extension number, User-Agent, or IP address and have the data filtered accordingly
(E.g. TestTenant)
.
¶ Actions
- Transfer
Transfer a party from the active conversation to a different Destination
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. Type '1005' in the pop-up window. Extension '1001' will be transferred to the Extension '1005')
- Hangup
Hang up the active conversation
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. The conversation between these two Extensions will be terminated.)
- Reboot
By selecting Extension and clicking ‘Reboot’, the phone on which the selected extension is registered will reboot.
NOTE: This doesn’t work for all types of phones. Some phones need to be provisioned in order for this to work.
(Button)
¶ Apps
The 'Apps' page displays all currently registered apps. The page behaves similarly to 'Monitor' -> 'Extensions' with the exception of no rows being displayed for Extensions that do not have any apps present. This option is useful because it gives the opportunity to preview how many gloCOM editions are online.
Monitored Apps are displayed in real-time with the following details:
- Name
Displays the name of the Extension
(E.g. TestApp)
- Extension
Displays the protocol used by the app and Extension number
(E.g. SIP/2002)
- IP address
Displays the IP address:port that a UAD/Phone is registered to
(E.g. 192.168.1.1:5060)
- App
Displays the application name and version
- Edition
Displays the app edition
- On Call
Displays whether the user is participating in a call at this moment
(E.g. If the user is on a call, the picture of a headset will be shown, otherwise, this field will be blank.)
NOTE: Certain call actions (such as transferring calls, hanging up, etc.) can be performed on active calls as well.
¶ Search
- Refresh
Select the time interval in seconds at which data should be refreshed
(E.g. To refresh every ten seconds, select ‘10 sec’ from the drop-down list.)
- Edition
Sort Extensions based on their edition
(E.g. 'Office', 'Business', 'Agent', 'Supervisor'
- Search
Type a specific Name, Extension, or App and have the data filtered accordingly
(E.g. TestTenant)
¶ Actions
- Transfer
Transfer a party from the active conversation to a different Destination
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. Type '1005' in the pop-up window. Extension '1001' will be transferred to the Extension '1005')
- Hangup
Hang up the active conversation
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. The conversation between these two Extensions will be terminated.)
¶ Live Calls
Monitored Live Calls are displayed in real-time with the following details:
- From
Displays the caller's Extension Name (or CallerID) and Extension number
(E.g. TestExtension (101))
- To
Displays the call receiver's Extension name (or CallerID) and Extension number
(E.g. TestExtension (102))
- Call Duration
Displays the duration of the call
(Display)
¶ Search
- Refresh
Select the time interval in seconds at which data should be refreshed
(E.g. To refresh every ten seconds, select ‘10 sec’ from the drop-down list.)
¶ Actions
- Hangup
Hang up the active conversation
(E.g. Extensions '1000' and '1001' are in a conversation. Select one Extension (e.g. '1000') under 'Channels' and click this button. The conversation between these two Extensions will be terminated.)