¶ Product Overview
Single sign-on is a service that provides a centralized place for login to Bicom Releaser Manager, Bicom Data Loader, Customer portal/My Account, Access and TELCOware. This will allow us to use one account to access all our applications and through the application switcher easily switch between one and another.
¶ Register
The registration procedure is started by clicking the "Sign Up" as shown in the picture below.
Then you will be redirected to the registration page where you need to follow these steps to successfully register your user:
Step 1 Here you need to fill out this form with valid data about the user - Also please read the Bicom Systems Terms of use and if you agree check the checkbox, then check the "I’m not a robot" reCAPTCHA checkbox. After that, you need to click the Create Account button to proceed.
After inserting the needed information about the user you can check the "Would you like to receive the latest news, releases, and offers from Bicom Systems?" checkbox. To start the registration process please click on the button “Create Account”.
Step 2 Confirm your user email - you should receive the email as presented in the picture below. To confirm your email please click on the “Verify” button. You have the option to copy the confirmation link from the email and paste it into your browser.
When the registration is finished you need to wait for the administrator to activate your user.
To set up 2-Step Verification - Google Authenticator needs to be installed. It can be installed by going to the correct mobile device store and searching for Google Authenticator or by following one of the links provided by the Google Authenticator setup wizard as shown in the picture below.
This step can be skipped if you already have Google Authenticator installed.
After you have installed the Google Authenticator application you need to follow these steps to configure it :
Step 1: Recovery Key - The recovery key is used to reset 2-Step Verification in case of device issues or device change.
It must be stored in a safe place, preferably not on the computer. It is recommended to keep it as a hard copy in a safe and secure place. To continue simply type the provided Recovery Key for confirmation and click Continue. This confirmation step is necessary to make sure you have been provided the correct Recovery Key
Step 2 Setup Google Authenticator - This step will provide a QR code that contains the information needed to generate Authentication Codes. By following the 3 simple steps use the Google Authenticator application to scan the QR code.
Start the Google Authenticator on your mobile device and follow these 3 simple steps:
- Press the Add button in Google Authenticator
- Choose the "Scan a barcode" option
- Scan the QR code
Once the Google Authenticator application has been set up by scanning the provided QR code, type in the currently generated Authentication Code to confirm that the scan was completed successfully. Please make sure that you have enough time to type in the entire 6-digit code before the Google Authenticator generates a new one. After clicking “LOGIN” you will be logged in and free to use the service web interface.
You are allowed to enter an invalid code three times before the 2FA setup process will reset and you will have to go through the previous steps again.
After using these three attempts, the following window will appear where you need to click on the "LOG IN" button and you will be redirected to the login page.
¶ Recovering Two Factor Verification
In case of issues with Google Authenticator, your mobile device, or if you just want to change your mobile phone use the Recovery Key to reset your 2-Step Verification Recovery.
¶ Login
The login procedure consists of:
- Standard login
- Additional Authentication Code from Google Authenticator that verifies your identity via an Authentication Code using a mobile device.
Google Authenticator on the mobile device is supported for:
- iOS
- Android
To login into our Business Intelligence platform you need to finish the following steps :
Step 1 Enter your authentication data (e.g. username and password) - then click the button “Log In” as shown in the picture below.
NOTE: If you prefer to use the old version of the customer portal, in the info section you have a link that will navigate you to the old version of the customer portal.
Step 2 Enter valid 2-Step verification code from Google Authenticator - then click the button “Confirm” as shown in the picture below
¶ 2-Step Verification
To increase account security we have implemented an additional verification step for users through integration with Google Authenticator.
The 2-Step Verification is an extra layer of security that requires not only a password and username but also something that only that user has on them. i.e. a piece of information only they should know or have immediately on hand - such as a unique authentication code from Google Authenticator mobile application. Using a username and password together with a piece of information that only the user knows makes it harder for potential intruders to gain access and steal that person's personal data or identity.
You are allowed to enter an invalid code three times before you would be asked to log in again. After using these three attempts, the following window will appear where you need to click on the "LOG IN" button to be redirected to the login page and repeat all steps in this paragraph.
If you have problems with the Google Authentication code we have provided a link with steps on how you can fix your problem My Google Authenticator code doesn't work.
After completing all steps you will be redirected to the initially requested service web interface or in case of your first login you will be redirected to set up an account information wizard.
¶ Setting up account information wizard
Setting up account information wizard consists of:
- Personal information
- Preferences
- Technical Contact
Step 1: Personal information In this step, you need to type in personal information as shown in the picture.
Step 2: Preferences
In this step, you provide us with your preferences like pdf language, trade shows, products you are interested in, etc.
Step 3: Technical Contact
The last step is Technical Contact, after you type in Technical Contact information, click “Finish” to complete setting up your account.
¶ Forgot password
If you ever forget your password you can change it by clicking on the Forgot password link on the login page.
Enter a valid email address and click on the “RESET” button. You will receive an email with a link that will take you to the Reset password page.
Enter your new password then click on the “RESET” button. If everything is okay you will receive a confirmation message and email regarding your password change. After that, you can go to the login page and log in to your account with your new password
¶ Application Switcher
Once logged in, you'll notice the icon in the top left corner of the website (if you are visiting the application via your smartphone, this icon will be located in the navigation bar)
Clicking on it, you'll get a list of all applications you have access to. This allows you to easily switch between multiple applications.
¶ Single Sign On
¶ 2-Step Verification Recovery
Recovery codes are unique, single-use codes you receive when you set up 2-Step Verification on your account. It is really important for you to safely store and secure this code, which will allow you to reset 2-Step Verification in case of losing or changing your phone. To reset your 2-Step Verification, you firstly need to login to your account, and on the Verification page, click on the recovery link.
On the next screen, you need to enter your email address and the recovery key you saved when you did set up 2-Step Verification. If everything is ok, clicking on the Reset button will reset your 2-Step Verification code and you'll be prompted with the setup screen again.
¶ FAQ
¶ My Google Authenticator code doesn't work
It may be because the time isn’t correctly synced on your Google Authenticator app.
To set the correct time:
On your Android device, go to the main menu of the Google Authenticator app.
Tap More More and then Settings and then Time correction for codes and then Sync now.
On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.
¶ Sharing Two Factor Verification
If you want to share your 2-Step Verification code with another user you need to share your Recovery Key. The user with whom you shared the recovery key needs to do the following steps accordingly:
- Install Google Authenticator application
- Press the Add button in Google Authenticator
- Choose the “Enter a setup key “ option
- Enter the Account Name, your Recovery Key and make sure to use “Time based”
- Click the “Add” button to add the account.
Once the Google Authenticator application has been set up this user will have secured access to your account with your 2-Step Verification code.
¶ 2-Step Verification reset procedure
If you are facing 2-Step Verification problems, please try the following steps:
NOTE: Proceed with the next steps if you have contacted the site administrator or account manager and they have reset the 2-Step Verification code for you.
1. Open up your Google Authenticator application and delete the authenticator code Bicomsystems.com (long press on the code and click on the trash can button on the top)
2. Log in again on login.bicomsystems.com
3. Safely store and enter the recovery key
4. On the next screen, scan the QR code with your Google Authenticator application, locate the provided key, and enter it into the field. Be sure it's correct and valid code before clicking on Login
5. You’ll be logged in.
NOTE: Entering the bad 2-Step Verification code three times in a row will result in a logout and you'll have to reenter your credentials again.